APEX ROOFING CO

The crew that was working for Apex was punctual and courteous along the entire process. The area was left clean after the project was completed. After a few months during the rainy season in El Paso, an area on the roof began to leak quite severely. The popcorn texture ceiling area below the leak for about 36 inches fell to the living room area and left an unsightly yellow stain on the ceiling and the carpet below. I took several photographs and e-mailed those to Luis Sanchez - owner of APEX. After several attempts to contact APEX for a response, I did not receive a follow up. I filed a complaint with the local Better Business Bureau and a week or two later I received a response from Mr. Sanchez. The problem was described to him in detail and a person was sent to my home in order to repair the issue. After a couple of visits the roof was sealed and the interior area of the ceiling was also repaired with a new coat of texture. The final result was decent but not outstanding. I got up on the roof a few weeks later and found out that the area where the leak had been repaired had been sealed with roofing tar, tar paper and roofing staples that were left exposed to the elements. There weren't any shingles placed on top of the area where the leak had been sealed or even around the staples. The person that came to repair the leak either forgot to lay shingles in that particular area or he did not intend to replace the shingles since the shingles were left in a corner of my garage. It would not surprise me if the leak comes back since the materials used were left exposed. I was optimistic that the leak would be repaired appropriately so I wouldn't have to deal with a similar issue in the near future. That possibility is not likely and after we receive heavy rain it would not surprise me to find the leak again.

There is a proper way of doing business and this was not the right way. Yes my roof was done, but it took 4 months to complete when it should have been 4 days. This occupied way too much of my time trying get Apex to fix there mistakes and finish the job. In the end, it got done, but I will never use Apex Roofing or Blue man fix group ever again.

The entire project was extremely professional and well done. I am very happy with my new roof and the interior ceiling repair with textured look is beautiful. I will use these individuals again for my home and highly recommend.

Extremely knowledgeable and professional. Took the time to answer all my questions and teach me. I highly recommend this company.

Went well. The insurance did not want to pay for or complete roof and Apex fought and got the insurance to pay for the entire project.