ACS OF EL PASO

The first time the sales guy, Freddy, was supposed to come by and give us a quote he was a no call no show. He said that he got busy helping the installers on another job and forgot about us. He came by twice after that and arrived on time both times. He took time showing us fabric samples from Sunbrella and one other company. He was only one day late getting us a quote, which is good for this town. We only got one other quote, but ACS was slightly lower and seemed to want our business more than the other company. We signed a contract and paid half up front. The next morning Freddy called to ask if the installers could come by that day and remove the old awning. The guys were nice and polite. We were told that since it was just a recover job we would have the new canopy in one week, maybe two. They said it was usually three weeks for a completely new canopy. When it had been 19 days without any word we called Freddy and left a message. He never called back, but that afternoon we got a call that the installers were sitting outside our house. The new canopy looked great from the outside but we had two complaints about the view from inside the house. They put a big patch with their name and phone number smack in the middle of the canopy so that every time we look out the window we see their patch instead of the view. We complained and the installers were good natured about it. We loaned them a seam ripper and they removed it right then. Even they agreed that the patch should have been put on the side. The only other complaint is that the frame is aluminum and the rivets on the shade are brass. It bothers me that they didn't match the rivets to the frame but it doesn't bother my husband and I am hoping that as the brass tarnishes a little it won't be as noticeable. Overall, the customer service was very mixed; either very good or pretty bad. The awning itself looks great from the outside and okay from the inside. I would probably use them again since there is not a lot of competition in this field in El Paso, their price was competitive from what we saw, and even at 19 days the turnaround time was pretty good. The Sunbrella fabric comes with a ten year warranty.