5 Star Real Estate

Description of Work: By far the most horrible rental experience.. ever. We are military and so we rent everywhere we go but we like to find nice homes. Recently, we found a home that was unfortunately listed with 5 Star. We love the house but quickly discovered "5 Star" provides mediocre 1 star service. First, the house was filthy when we moved in. I don't mean dusty blinds and a dirty oven, I mean food splattered on the walls, urine leaking down the outside of the toilets and used personal hygiene products in the bathroom drawers. I have never been more disgusted but I looked past the filth because the home is actually nice and well maintained. Second, I noticed right away and submitted a work request for a faulty front door lock. The locking mechanism functions fine but the wood frame where the strike plate seems to have been replaced multiple times has been hollowed out and does not properly anchor the lock. 5 Star refused to properly fix the lock and so I requested an additional deadbolt be added to the door. In the state of Texas, all rental homes are required to have a keyless deadbolt on all exterior doors. Being this faulty lock is the only lock on the front door, I didn't feel it provided a comfortable level of security. Apparently, there is a cheat around the keyless deadbolt law by adding a clip to the existing lock and so they continue to refuse installing a new deadbolt. Third strike, after coming back from a 2-week Christmas leave, we discover a water pipe that must have been slowly leaking since we moved in (4 weeks ago) and eventually soaked the floor in two rooms. Now instead of replacing the nasty smelling, probably molding carpet padding, they pointed a blower at it for a couple of days. Honestly, I feel bad for the homeowners for entrusting this nice house to 5 Star. I can only hope for minimal contact with this lazy, cheap property manager for the duration of our lease.