F & F Floor Superstore

When purchasing the carpet we discussed the stain protection features and were assured it was state of the art. Showroom very nice, and staff friendly and knowledgeable. Service performed in a timely manner and professionally. Nice work crew that did a good job and cleaned up after themselves. Carpet in main living area was subjected to pet stains and were cleaned with apparently good results. However the stains came back (without help from pets). Carpet was then professionally cleaned and after a few weeks the stains showed again. F & F Floors were contacted and they sent out a professional cleaner to clean again, and the stains again came back after a few weeks. Contacted F & F again and they told us to contact the manufacturer. We contacted the manufacturer who told us they could/would do nothing and it was up to the distributor of their product to fix any problem. We contacted the owner of F & F , Charles, and were told there was nothing he could/would do, he had already paid to have carpet cleaned, and felt his responsibility had been covered. He declined our request to come and look at the carpet, and declined our request to ask the manufacturer to send a Representative to look at the carpet. Our feelings are that at the very least he could have come to look at the problem. We have discussed this with other carpet professionals and have been advised that this particular run of carpet may have been defective in its stain protection, or possibly not, but the owner of F & F should have made more of an effort to resolve the complaint. Over the last year we have been using different stain removers and home carpet shampooers and have gotten the stains to where they are not as noticeable, but feel we should not have had to go to this extent.