Premier Roofing

The roof work they did was good. However, the gutters were TERRIBLE! Its been several months since the new gutters were installed and I actually wish I had my old gutters back on the house. I have video of the gutters leaking between the fascia and the gutter. I requested a beige color and got my bushes trimmed to see that one downspout was not only the wrong color, but way too short and was destroying my flower beds and plants. This happened in multiple locations. The gutter was no longer connected to the drains in the flower beds so splashes out and creates huge holes that expose the roots and wash away the mulch. With all the rain we have had, I am almost certain this would have caused foundation issues if left unfixed. I have spent several months fixing their mistakes. I continue to have issues and would not hire them again.

Top notch company and very professional. Repaired roof and replaced shingles timely and cleaned up after themselves. Bob Baker as the representative was very knowledgeable and friendly and responsive to all my concerns. Helped me deal with the insurance company and worked around my schedule. Too bad I will have to wait twenty years to use them again. Highly recommended.

The owner himself came and made things right. I would definitely use them again if needed.

They are very responsive. We had a leak after and the owner came out and acknowledged that his men made a mistake and offered to pay for the damage in our home. We had a check the net day from him that covered the repair cost of dry wall, texturing and painting. The follow up and professionalism is amazing. Wonderful integrity make him a shining star.

We had wind damage to our roof and Premier Roofing was recommended by our State Farm Agent. Bill -the owner of the company was a great guy to work with and made sure everything was done right. They did an excellent job and I would highly recommend them.

It took several calls and emails to finally get him to respond with the estimate on April 20, 2016, but the estimate was wrong and it took nearly a week to have him tell me, " oh, you can just edit the estimate yourself." With the way I was treated, either this company is extremely short staffed OR they pick and choose their clients by seeing which project will make them the most money. (that's just my opinion) All I wanted was a quality product with a company who I thought had good business practice. Apparently you have to spend more money (I was quoted $8k) for about 1500 sq. ft. of basic metal roof + standard gutters on the front and back. The work was supposed to be done this week - or at least thats what I was told on the phone weeks ago.. Now I have to start at square one again, take time off work to be there for the estimates and consultations. Get it together Premier Roofing...for your future customers.

Premiere roofing gave me an estimate, I obtained payment thru my insurance company, they came by to look at what insurance was covering and the work to be done and said they would be back to drop off shingle samples and that's the last I heard from them. I called back told them Bob Baker called on me, and hadn't heard from him in a month, and needed to get the work done. They said that's odd let me call him. Never heard back from them. Amazing. I have money and they are awol. No Thanks!

I called Premier Roofing about some leaks in my roof that I was having a problem getting fixed. They were very prompt, found where the leaks were coming from, and fixed them right the first time. Price was reasonable. I was very happy with them and would use them again.

I have no complaints. They did a good job. They were not one of the lower bids that I have gotten. I am happy with it.

I like that they were just honest and forthcoming. My interaction with them was good. The work they did turned out fairly good.

Very pleased with the quality of the work and the professionalism of the crew. They were in and out very quickly and did a great job! I highly recommend them.usti

did an excellent job at a price that was $1000 below the rest. Had no issues other than the estimator seemed very busy and had difficulties scheduling an estimate. Overall, I would definitely use them again.

They never showed up for their appointment to consider the work, and give us an estimate.

Smoothly! No problems whatsoever (although we have not yet had a heavy rainstorm). Workers completed job in one day. Worked very well together. Very professional. Also coordinated gutter replacement (price not included above in approximate cost of service). Will recommend highly to anyone who asks.

We experienced very high winds on 22 Feb. 2013 and there was a lot of damage in the area. I only had a small amount of damage and waited a couple of weeks to call to allow the more heavily damaged homes to be repaired first. I had to call three times, leaving a message the first time, before I was able to talk with someone who could schedule an inspection and generate an estimate. The first appointment did not take place. After another phone call, someone did come out and left an estimate. The next week I called to schedule the work. They were still very busy and it was a couple of weeks before they got to me. When they did come out, the work was completed and I am satisfied with it. This company had come highly recommended and I was very surprised at the poor customer service they provided.

The work went smoothly. It occurred on the date scheduled. Shingles were roof loaded the day before work began. Work began around 7 a.m. and was completed by 2 p.m. The price quoted was significantly lower than other quotes we received or were aware of. Apparently the pricing of these jobs is highly dependent on whether the work is being covered by insurance or not. Premier seems to quote their best price regardless of who's paying. Their representative, Bob Baker, was easy to work with, and the company has a good reputation around Sun City. Bushes and other plants around the outside of the house were not damaged. The driveway was protected, and cleanup was thorough. No complaints. Overall, a very positive experience. Because of the number of roofers in the area due to the extensive hail damage in March, we had an opportunity to observe a number of different roofers at work. There were some differences of opinion about whether it is wise to roof load the shingles, or whether to carry them up as the work proceeds. Most roof loaded. The underlayment varied. Some were touted as offering a radiant barrier. Our's didn't. Some roofers were using metal drip edge on the gable ends of the house, in addition to the edge where the roof met the gutter. Our's didn't. Most people were selecting high definition shingles primarily from the GAF Timberline series. We thought they gave the roof a checker board appearance, and opted for a lower profile shingle from Owens Corning that had the same expected life, although GAF had something similar. We also looked for a shingle that offered some algae resistance, and the Owens Corning offered a 10 year warranty against algae staining.

I called on Monday 5/20/13 at 7:50am and left a message on their voice mail to call me back so I could schedule to have someone come to my house to give me an estimate. No one called me back on 5/20/2013 or 5/21/2013. I was trying to give them the benefit of the doubt thinking they were very busy and that was why I never heard from them. I called them back on Wednesday 5/22/2013 around 9:30am and spoke with the receptionist. I gave her my contact information and what the problem was with my roof and she told me that someone would call me back on Monday 5/27/2013. I asked her why would it take so long for some one to call me back are they super busy? She said no they were not very busy and she would try to get someone to call me back no later than Saturday 5/25/2013. Saturday came and no one called, Monday has come and gone and still no one called. After my phone conversation with the receptionist on Wednesday 5/22/2013 I decided to call other roofing companies to get an estimate. My calls were returned promptly and the other roofing companies sent someone out within one day of my phone call to give me an estimate. Now that is customer service!

I called Premier roofing after that massive wind storm in February. Understandably, they were very busy and the job that I needed was quite small. It took about a week for someone to come out and write an estimate on 3/2/13. The gentleman I spoke with indicated that he only needed an hour or so to do my job and that he would fit it in to his schedule over the next week or so, if that worked for me, and I agreed. After two weeks I called and was again promised that the job would be done by the end of next week. That day came and went and I called again, only to receive the same promise and again Premier roofing never showed up. I called again and was still told that we haven't forgotten about you, and we will be there by the end of this week. Want to guess what happened? I still have shingles missing from my roof and it's now May. I've been far to patient and am moving on to another provider. Premier should have just told me that my job was too small for them to care.

I sent Premier Roofing an email on 4/20 asking them to contact me to discuss getting an estimate for some roofing repairs. When I didn't hear from them by 4/24, I called and left a voice mail message. It is now 4/28 and I still haven't had a response to my requests. I was surprised by the poor responsiveness, given the grades that others have assigned them. Maybe it's a fluke but they lost my business.

The inspection report on the house we purchased recommended several minor roof repairs. We contacted Bill at Premier Roofing and he just asked us to send the inspection report over. After looking at the inspection report/pictures - he gave us a written email quote for the work. It was easy to schedule the work, workers arrived on time, took care of all the items in the inspection report, worked quickly and we're very pleased with the work performed. Bill followed up to make sure we were happy with the work. We have previously had Premier Roofing install two complete roofs (after severe hail storms) and also had a positive experience with both new roofs. Prices were great on the roofs, materials showed up as scheduled, workers cleaned up each day and both roofs finished on time. Will definitely continue to use them exclusively for any roofing needs.

I got him from my insurance agency. He was really prompt and really attentive. He got up on the roof and crawled around and looked at it. He told us that there was nothing wrong with it. I am always impressed with service providers who don't say "But, you have problems with X,Y and Z." He just said "Nope, you're good!" I really appreciated that because the roof is a scary, big project. We actually had to do a quick reschedule and he ended up showing up a little earlier than expected.

They were prompt, clean and good. We had used them seven years ago to replace our roof so I decided to just use them again. They gave me a fair price and I already trusted them. I would absolutely use them again and refer others to use them.

Everything went well. Premier Roofing did a good job, and it cleaned up after the job was finished.

It went well. Premier Roofing was efficient and paid attention to detail. Bill, the owner was very responsive and personable. In fact, it was one of the best experiences that I have had with a contractor.

Premier Roofing arrived on time, got right to work, and completed the job quickly. They did an excellent job, and the roof looks great.