Q4U Outdoorz

I contracted Andy Kalnasy from Q4U Outdoorz grill to repair the ignition system in my DCS 30" gas grill. Andy charges $60 cash for the grill evaluation and then will send you a summary of the parts and labor needed for the repair. I received his summary of the parts and labor cost ($489.70) to repair the ignition system for a grand total of $547.70. I approved the repair cost and Andy returned a week or so later and completed the repair. I told Andy I wanted to put the $489.70 on a credit card (which they accept per their website) but he asked me if I could write a check instead, which I did. The second time I tried to light my grill there was NO spark coming from the ignition module. I replaced the battery to make sure that wasn't the problem, which it wasn't. So, I emailed Andy and asked him to return to my home to look at the grill, to which he said NO. He indicated he did not replace the ignition button or module and that was probably the problem. He wanted another $150/per hr. to look at my grill again. I asked him if he guaranteed his work to which he indicated "only the parts I replaced". I tried to stop payment of the check but of course he cashed it the very same day, knowing I could have contested a charge on my credit card. So, be aware of this guy and his business practices. Charging someone almost $600 to fix the ignition system and not replacing the ignition button or module is unacceptable! I would strongly recommend NOT using this guy or company.

Andy showed up on time. The initial telephone contact went very well. Andy is an honest service provider. I told him what I had done to try to correct a low flame including buying a new regulator, checking for leaks, filling the propane tank, etc. He connected a new regulator with a new hose that he brought. The grill worked. He explained what the problem was, why the regulator I purchased did not work, and told me how to fix the problem in the future if it recurs. I recommend Andy and Q4U Outdoorz for anyone who wants to have a grill fixed.