Gonzales This a Legal matter and does not depict the entire truth. You wanted us to pay for materials outside of the scope of your project. You had a 32k project for 200 ft of a retainer wall, with 8ft board on board Cedar pickets. Along with a sliding 40 ft gate with a 2500 pound motor with board on board to be applied to that as well as excavation and tree stump removals does that sound like 32k ? We told you we can’t cover anything we may find once we start digging, when we had to build up 2ft to Start building your four foot wall, you were notified about material cost change after we spent over 3k as we always have extra allotted for material cost, but once we exceed our overage amount we have to charge the customers who is receiving it. You have Oklahoma chopped stone not anything else, are you aware of how much that cost ? This was a 62k job that we did for 32 not 34k we took a lower labor rate approach to assist you with your Goal, I stand in this position with you for trying to help someone who couldn’t afford what they want. Usually every time I over extend myself this is what happen. Mr. Gonzales you don’t have integrity and or showed when your check bounced, when you demanded that we put the 8ft pickets up after we showed you proof that it was illegal, after we explained to you how and why we had to purchase more materials, and you agreed and stated that you understood and would pay just and additional 6k not 20k more 6k more for all the above mentioned. Your materials for the job alone was 22k that left a 10k profit for our company which was fine we signed up for that. However we were on a schedule for that to work, and bouncing checks delayed us severely. We don’t cover anyone materials their deposits pay for that. We were clear about that as well, because we work within our customers budgets we make sure to collect everything we need to purchase the materials At Cost no mark up. On the day you were to pay for the rest of your stones that you agreed to pay because it’s your project. You said I want to stick to my original contract I don’t want to pay anything extra. I said Mr. Gonzales we do not pay for things we can’t take with us. This is your project you need to finance so we can complete it. At this time, we had 9 working days in with 4 to 5 men daily except for this day. We had 2 men there as we needed the rest of the materials to complete it. You then stated you wouldn’t do it, in your words I’m not paying anymore, you were upset because we upheld the law and did not install 8ft pickets we did what we was suppose to do. You may have been upset for having to buy more materials for your project all that was proven to you. I’m not sure. All I know is once you decided you wasn’t paying for it. I could not go any further. There is no way we I’ll ever cover anyone’s job for them. Things change especially when dealing with foundation and soil, and communication is everything. I’ve done that every step of the way. We basically worked for you for free, you have more than 70% of your project completed and 9100.00 of the company monies. Because of your nature and ability to manipulate any situation you want. I came back to discuss what needs to happen with the team they explained it to you, showed it to you and you agreed. My inspector explained why you couldn’t have 8ft pickets on a 4ft retainer wall. It’s illegal. You then stated it’s ok I will deal with the city. We said no sir we can’t compromise our license. I then started to record the entire conversation, just to protect myself, my employees and the Company. Ive been in the industry long enough to know when one may become a future problem, and or becoming problematic. The bouncing check that you didn’t hold yourself accountable for was the first tell tell sign, unfortunately you don’t find out until it’s too late and you’ve exhausted your energy, time and money. This was after your second check of 5k bounced and was returned at this time we were 70% finished you owe 14k at this time. When the check bounced you didn’t see anything wrong with that. That was material cost, you put our operation behind schedule and bank account in a uproar. You declined on paying 150.00 payment for a bad check. I allowed you to do so to keep down the potential drama I could see coming our way. Initially your deposit was 20k and we wouldn’t need another 2 k until 9 days in. You came back and said the other contractors etc. You found a way to pay what you wanted to, instead of what was needed. I didn’t realize you couldn’t afford to do the job. That’s not my job, my job is to assist and serve. Your land was sliding and un leveled and took more than what was quoted to complete once we discovered you would need more materials for you job we informed you. You met with the team of builders and myself and we walked you through what needed to be paid for to proceed. You agreed and stated you would pay the additional 6k for your stones. Rebar, sand and now stairs we were implanting. Mr. Gonzales you breached your contract, then breached your Amended contract, tried to make us perform illegal activities on your land by building out of legal planning, zoning and code. I forwarded you the inspectors information to verify for yourself, you then decided you Weren’t paying for anything else. That’s when we sent you a email from corporate letting you know we would not proceed until you pay for your materials and half of the labor that’s owed. Our experience with you have been just as bad and non integral. We will never take advantage of anyone, yet protect ourselves how we see fit, nor will we be attacked, undermined, responsible for others actions, pay for materials out of scope. We are in business as well and have a family and employees to take care of. I guess me being a woman makes me and easy Mark, to ppl who are good with words and use to having and alternative motive or looking for something for nothing. If we were bad ppl or a bad company we would not have had a A rating. Do we make bad decisions in regard to client selection yes, do we over extend at times yes, do we hold ourselves accountable yes and do we hold others accountable yes. I told you when we first met, I’m fair but stern and I don’t tolerate, games, disrespect, nor anything close to it for any amount Of money. We are not corporate America where they make you take whatever to appease the customer. We treat ppl right and with respect, we do what we say, and we communicate effectively. When a customer become undermining, rude, disrespectful and ask us to perform illegal activities. We use our right to cease activity until all financials are resolved. As yourself is it fair for us to purchase your 6k materials needed to complete your job? If you answer yes it goes back to my point of you A not being able to afford it initially. B. Wanting something for nothing. C. Trying To take advantage of a minority woman owned company. None of what has taken place am I happy of, my Guys were still paid and our lights are still on, so life goes on. I’ll let God and legal handle it from this point. As long as I know I’ve done everything I suppose to do. I can sleep at night. In regard to your case you owe us 9100 and we will see you In court. I don’t think your stories will hold up against this recording that legal advised me to make, once I reported what we had been experiencing in dealing with you. In closing make sure you can afford what you want and you go about it the legal way. And it’s not ok to take advantage of the little people. We will see you in court. Signing off Management, who be believes customers are always right until they’re not. We will continue to be a blessing do good work and serve the ppl, I will not let you or people like you change the culture and heart of our company. We will just stay prepared and ready to encounter ones like you.