OVER THE TOP ROOFING

They did a wonderful on your roof, the 1st time i had john come out here, to fix a leak on my roof, he is 3rd guy to come and look into the leakage and he was the only one that got the leak fixed. and then when the Hale came and tore out the roof out, I had them again to work on the roof, and they replaced the whole thing and did a wonderful job on my roof again.

The work was performed was very good.

They showed up on time, were easy to work with, no complaints with quality or responsiveness. I would use them again without a doubt. They were very professional and very upfront and honest. They tried to work with me on saving as much as possible. They were very prompt and actually finished quicker than anticipated. The cleanup was tremendously done, I didnt find any nails or debris. They did an overall fantastic job! I wouldn't think of calling anyone else for any other roofing jobs in the future.

I had a problem with small animals like squirrels rodents entering the attic. I determined that the intruders were entering the roof through openings such as eaves and roof vents that weren’t sealed tightly. I called OverTheTop Roofing (ntxroofs.com) and reached Kevin Gagliardi. I explained to him I needed someone to perform a thorough hands-on inspection of animal entry points on the roof. In response, he offered a free roof inspection. I told Kevin I didn’t want a free inspection and would rather PAY him to get up on a ladder and walk the entire roof to check where animals are getting in. (I didn’t want a “free inspection” since that type of consultation is always a sales pitch for a new roof.) Again, I VOLUNTEERED TO PAY him instead of accepting his offer of a “free inspection”. I made it clear that I wanted him to charge a fair price to get on the roof so he wouldn’t feel it was a wasted trip. He understood this and he decided he would charge $150. I agreed to the price. The next day, Kevin had his son come out. Unfortunately, most of the interaction was a SALES PITCH about getting my homeowners insurance to pay them for a new roof. This type of consultation was the opposite of what I wanted. That’s what I tried to prevent with my offer to pay them! I wanted someone to actually climb on the roof and physically push their hands and fingers into any seams and crevices to see which were susceptible to animal entry. That way, I could determine what repairs were needed to seal the house. Instead, his son insisted he could “see everything” from the ground. I didn’t want to argue with him. It was clear he preferred to sell a new roof instead of doing “hands-on” work. The son finished the visual appraisal from the ground about 20 minutes after he arrived. At that point, he called his father (Kevin) and they determined a quote of $3300 to seal 19 of the gable openings. The quote was excessively high since most of the openings were already tightly sealed. I’d be paying for work that didn’t need to be done. (I eventually found another contractor to physically inspect the roof and seal the holes for $845.) I was disappointed that in trying to be fair with a roofer and PAY them for a consultation that they usually do for FREE, it did not stop their “sales pitch”. Yes, I also need my roof shingles replaced but I already knew that before his son came out. Based on what I’ve learned from this $150 transaction, I’m not going to spend $29000 with OverTheTop Roofing for a new roof. The positives: they were prompt and kept their appointment time. Kevin said they’d be out there at 2pm the next day and yes, his son did show up at 2pm. For this I rated them "Grade A" for Responsiveness and Punctuality. The negatives: They did not deliver good value for the $150 paid. For this, I rated a "Grade D". If the business offers a “free inspection” service and the customer turns it down and would rather pay, that unusual request should leave no doubt as to what the customer is looking for.

Over The Top Roofing is the only roofer I will call going forward. I also referred them to my daughter. Excellent job and service,

I worked with Josh on the initial estimate and through out the procedure. He was very knowledgeable and attentive to my many questions about the services. He was also willing to change to a product I felt more comfortable with over their normal product they use as well. Responsiveness was a bit delayed in placing the new roofing system on, but was expected by me due to the number of homes that were affected in 2017 in the Dallas area. It wasn't too much of a concern as they (and I) didn't see any critical areas that needed repair and allowed for the repairs to be deferred so that more substantially damaged homes could be serviced first. Once they arrived, the Over the Top Roofing crew knocked out the replacement in two days. With four dogs barking the whole time this is being done, the shorter the install time the better. Kudos guys...I and my ears thank you for that. The new roof looks great and complements the look of the home. Two days after completion, we had a few heavy Tstorms come through (no hail this time) with very heavy driving rains. No leaks seen anywhere, I even went into the attic during the storms and saw nothing. Great job Over The Top Roofing, that's one less thing nagging at me in the back of my mind.

Great company! Owner and Son Kevin and Josh Gagliardi are very professional and kind. They give you the one on one customer service that is needed even through the busy times right now and a great explanation of the process to replacing your roof!

Please read complaints on BBB prior to hiring this company. Consumer beware of this company's bad business practices and rude attitude with customers. They try to bully you into paying before your insurance company inspector comes out to check the work. They do not like customers to ask questions about the work or process. They neglected to communicate the process with me or put a contract in place before starting the work on my home. They used a sloppy crew to do my roof who did not use a tarp and just trashed my yard with nails. The job took 3 days and they still left the nails there. Both owners, Kevin and Josh (father and son) are impossible to reason with. They blame their workers for everything and get nasty with their customers. Josh blames his father for mistreating their customers and yet the apple don't fall far from the tree. Not only is there no contract signed for the work, they have also removed and destroyed my gutters without my permission and got the nerve to threaten to sue me.

Work done on time, job looks great, no leaks and yard was left clean.

very quality and customer driven. would and have recommended to family and friends

Over the Top Roofing was out early Tuesday morning and repaired/replaced shingles a needed. They are very reliable and know what they are doing. I had bad experience with another company and they are the only company I will call going forward for my roof.

unknown

Needed new roof dlt had over mage, excellent service, worked up insurance, timely, followed up common cuter w/me through of the process.

The guys were great. They each knew there job and got it done quickly and professionally. Will recommend them to anyone needing roof or gutters replaced. Thanks for everything.

Our homeowners insurance required us to repair the soffett to continue coverage. This service provider completed the required repairs ahead of the agreed time.

They were very nice people. I chose them because they had good reviews.

They were good. I didn't use them but they were fair and timely.

Kevin was on time and began and finished ahead of schedule. He even went above and beyond and cleaned out the dryer vent, was very informative with his work.

Team arrived around 6 am, began taking off old roofing. New roof was completed same day around 7:30pm.

I had a leak in my roof, I had received estimates ranging from $1600 to $8000 to do extensive work to the roof. But I could not get the people to come out and repair it Over the top repaired it for $150 on the same day they came out to look at it. I had another leak on the opposite side of the house requiring slightly more work $350 repaired the next day. I highly recommend this company for any roofing you need on any structure

Kevin was responsive, punctual and very professional. He did a great job. He came when promised and stuck to the quote. The price was right. If I ever need roof work, I will definitely be calling them.

Was here as scheduled. After crew was done, he (Kevin) inspected & called crew back to "fix" a couple things. he again inspected to make sure all work done & cleanup. Installed an additional roof turbine at no charge & actually did more work than estimate at no charge.

Kevin was very personable and came prepared; he gave sound advice in all areas from insurance to mortgage holder to shingle/paint color he was honest and forthcoming and stands by his work and that of his crew.