BCI Mechanical Inc‎

technician was supposed to call me (give me advice and schedule), but instead dispatch called me back 1 hr later to tell me that they cannot send a technician to me today for a frozen pipe.

They did a great job, were prompt, informative and were in and out. I would highly recommend them and I would hire them again.

BCI said they would need to charge me $95 to come out and give me a quote. Clearly not interested in my business.

BCI employees were friendly and responded promptly to my needs. I had been told by a plumber that the toilet tank parts needed complete replacement. They also told me to call Delta to provide a new faucet. The plumber from BCI replaced the flapper valve in the toilet and it stopped the problem. I had requested a new faucet. The one I wanted was almost $500. BCI brought the new faucet but discovered the plumbing underneath the sink had to be reworked to accept the new faucet. Instead of proceeding and running up my bill, he explained it and gave me the option of fixing my current faucet. I choose the latter and saved hundreds over what he could have done. His honesty and professionalism was very much appreciated and I highly recommend BCI.

Johnny Lee arrived on time and was extremely professional. Johnny explained what he was doing and was very thorough. I would highly recommend Johnny and BCI Mechanical for your plumbing needs!

Very timely and punctual service. Very professional. Explained the work that needed to be done and completed it thoroughly. Johnny Lee is awesome!

Very professional and punctual service. They called first and showed up when they said they would. Work was performed professionally and all parts were high quality and have been working fine. We had forgotten to give them our Angie's List coupon at the time of payment. I contacted them and they sent us a 10% savings as a check. Thanks BCI and Charla!!! You've earned a repeat customer!

Overall the replacement of the hot water heater went very well. There were a few missteps in the process that I was willing to overlook. Those missteps were; (1) the technician estimated the work for a natural gas hwh but mine was propane, so the estimate was off by $75 (I had to pay an add'l $75); there was an oversight in the scheduling and the technician arrived about 45 minutes later than the original service window but he got here as soon as he could and called 15 minutes before he arrived; BCI assumed I would need an inspector from the nearby city when, in fact, the inspector needed to come from my local town, so there was a permit and inspection mix-up but BCI is straightening things out. This all sounds like stuff that would negate my "A" rating, but the technicians, Johnny and Billy, were good guys that did great work. I asked Johnny for some specifics, like, my preference for connectors on the supply lines and installation of the drain pan that I bought (saved me a few dollars). They climbed on the roof and made sure the roof vent was properly sealed. The people at BCI were friendly, courteous, professional, and helpful. I think it was a good value for the price I paid. I would definitely call them for other plumbing needs.

Great; Although the decision to go tankless was difficult, we felt we were given no pressure and had plenty of time and information to make our decision. We love the constant supply of hot water and look forward to the eventual reduction in water heating bills. We are greatful that the installer discovered that our dryer vent to the attic had telescoped on itself and was not venting properly, but filling the space between drywalls with years of dryer lint. All service was prompt, the lead tech was highly knowledgeable and the work was done quickly and well. The company honored the discount coupon we had received through Angie's list. We also appreciated the option the company provided for financing the project.

They neither obtained the required permits and inspection despite the fact i paid for it and the city required it, properly installed the original system, identified critical gas leaks, registered the original system as they committed to do and both the above voided my warranty and left me with a less than 2 yr old pile of junk that forced me to have to completly replace my Heating and air for nearly 10k I am a disabled homeowner and I feel thoroughly taken advantage of because I was unable to inspect their work (I am legally blind) and had to rely on their word. In addition their management was rude, unresponsive and unprofessional when challenged. They never remedied the issue

I called on a Tuesday and the plumber arrived the next morning. He explained the solution to replace the bib, worked quickly, and had the job completed in less than one hour. The plumber was extremely professional and cleaned up the work area nicely.

It went great Jeff was awesome!

Overall very satisfied with their service. They replaced two propane water heaters which are located in the attic and pretty difficult to get to. On the same day I called, they sent a tech to provide a quote. The next day, the same tech came out to do the work. He was very courteous and even vacuumed the carpet around the attic ladder. Cost to do the job was in line with other quotes that I received. I?ll be calling BCI for future plumbing work.

Plumber arrived right on time, and within minutes noted that the store where I had ordered the fixture had given me a wrong part (out of several parts) for the new shower fixture. He immediately called the store himself, explaining they had given me the wrong part and ordering the new one for next-day delivery. He then volunteered to bring the part to my home the next day as I live about 20 miles from BCI and the store selling me the fixture. This he did before installation with no extra charge. I have used BCI and this plumber before, and they are my "go to" plumber for their excellent service.

I have had them work on a plumbing issue as well as install new plumbing fixtures. They are very professional, on time, and do an excellent job. I have used many plumbers in my life, and they are the best.

On July 4th I noticed our air conditioner was just blowing hot air into the house and the outside unit was not running at all. Being a holiday, I thought we might be in trouble especially since our regular AC repair company failed to return any of our phone calls. I finally called BCI for help. Kevin Walton from BCI arrived within a short time and quickly had the system going again but said we needed a new fan motor which he could not get until Monday, July 6th. Kevin then showed me how to get the system running if it turned off again which I actually needed to do the following day. Even though we knew our system still had issues, we were very happy to have a cool house over the holiday weekend. Kevin came back to our house on Monday morning as promised, replaced the fan motor and checked to make sure the system was running at peak operation. Kevin was very polite and professional, and for a total price of $160.55 including the holiday service call, we could not be more pleased with the service we received from BCI.

Very dedicated to getting my plumbing working again

The servicemen from BCI Mechanical Inc‎ were very nice and knowledgeable. I had one small problem after they left but when I called to inform them they immediately came out to fix it.

Workers were very prompt and very professional, from the time they showed up for a free estimate until the job was finished. They laid out my options for the install and gave me some alternatives (which I ended up going with) that I was not even aware of. The installation was very professional and they did a great job cleaning up afterwards. I would definitely use BCI again!

I had an excellent service from them. Efficient. They are local. They answer the phone. They are nice. They send someone right away, they give you a really good time frame. The gentleman that came over, was very professional. When I called they came in thirty minutes. I like that. They are a really good company.

Great. They were prompt and completed work in a short period of time.

Great. Jeff also advised us how to have the water damage to our home checked out and the company he recommended came out the very same day and assessed the damaged, told us to put a fan on it, and that we didn't need their professional salvage type service. They didn't charge us at all for this. Amazing.

They were on time, professional, they did a good job and I would recommend them to my friends, and I don't say that lightly. They seemed knowledgeable, fair and very informative. They were very respectful in the way that they explained things and in their customer relations.

The main drain stopped up on Saturday night we waited until Sunday morning and called BCI Mechanical. They agreed to come out with a port to port charge. Time and a half is reasonable for a Sunday morning. The employee told me up front that it would be probably 2 hours port to port and made sure I was ok with that before starting. The worker was on scene working on it within 35 minutes of his call back to me. He finished in a little over an hour and charged me for an hour and a half which is reasonable. He was very polite and he worked hard and fast. I appreciate the honesty of not charging 2 hours when it was not needed. Some companies would throw the "well we have started into the next hours so we will have to charge for two." BCI didn't do that and I think they should get a nomination for excellence or whatever award Angie's list gives to honest hard working providers.

Great job. Why the builders out here put water heaters in attics is beyond me, but thank goodness there are reputable plumbing services like BCI to take care of problems when they happen...especially in the middle of the night.