Response from Abbott Electric Inc
It is unfortunate that your service didn't meet your expectations.We have requested that customer receive refund for the Coupon. The coupon does state several stipulations for the execution of this discount. We are willing to complete the work as you intended with the understanding that due to your location, and the way your home was constructed, there will be a need to remove wall finish/sheet rock, which you did not approve. If you had contacted me directly (My cell is the company phone line @ 940.367.4575), i would gladly have spoken with you. At the time of your appointment it was explained the route, and placement of your new lights required removal of a very large portions of finished wall to achieve the desired effect. We do know some of the best sheet rockers and paint contractors in the DFW area that would be willing to make this possible if only you would have been willing to explore your options further. It is with extreme regret that I write our apologies for not meeting your expectations. Regards, Henry Kelton This is directly from the Ad: "The Fine Print Not valid for cash back Coupon cannot be combined with other specials or offers Coupon cannot be applied to current or past jobs Coupon is for residential service only Appointments are to be performed during normal business hours **Ceilings with no attic access or rooms without existing lights or switches may incur additional cost.** Purchase up to two coupons, multiples may be purchased as gifts, provided recipient is within Switch Electric's listed service area Coupon does not include drywall patching or painting, if needed *If ceiling is higher than 12', an additional fee may apply* Coupon applies to white trim only, other colors are available at an additional cost. Please contact Abbott Electric before-hand if other colors are desired. Promotional value expires six months from date of purchase. Purchase amount does not expire" Thank you!