WINDOW WORLD/WINDOW WAREHOUSE

.

It was all rectified. I had to have them come back out because they were messed up with the caulking. The caulking was a horrible mess and I had to call and ask them to come back out and strip it and redo the caulking which they weren't happy about but they did and they did a very nice job and so that was taken care of. I think I just got some bad installers. The boys were supposed to be here early and they didn't get here until light and it got dark on them and they tried to finish in a hurry. I think that they are a very good company, but I think that they have contract installers and I think that they don't police their installers. They should have a supervisor come around the day of the installing and I told them this. Their big fault is that they hire independent installers to do their windows instead of employing installers through their company.

We did not have a very good experience with Window World and their siding subcontractor. The representative was new to the company and was very unknowledgeable with the products that they provide. He was late for every meeting. He called to let us know that he was going to be late each time. He was not sure what windows we needed and once the windows arrived all but two of them were the wrong size and for the front of our house the windows were completely wrong type of windows. He ordered windows that didn't open, when we clearly told him that we wanted the same type of windows we had just newer and better ones. The representative was extremely unknowledgeable with the siding products and had to discuss the colors and type of siding several different occasions before he understood what we wanted. Once the correct windows arrived, they were installed properly and look great. In regards to the siding, we had a horrible experience. The siding looks great. However, the siding installer knocked down some of the bricks at the front of our house and didn't tell us that there was a problem. We called window world and they blamed it on the subcontractor but didn't offer to help repair. After leaving two messages with one of their representatives, no one returned our calls. They got paid for the installations and never followed up to make sure that everything was done correctly. We will absolutely NEVER use them again or recommend them to anyone we know.

I was very pleased when they came out and gave me the estimate. I had a neighbor who had used them and gave them a high recommendation however I was not pleased with their work at all. They didn't cleanup. The crew that actually installed the windows was just transit workers. They didn't cleanup and my dog stepped on glass couple of days later. They didn't pick up worth of anything. They were really quick trying to get out of here. Three weeks after they were gone I had a wine growing through my window. It took probably another three weeks to ever get anybody to respond to over the phone. I just kept getting put off before I ever got somebody in. Once they sent a new crew out to look at it and somebody else that did the repair and corrected it.

It was a great service from start until the work was finished. I don?t have any complains. The people who came were good. They were plain professional. They cleaned up after themselves. I didn't have any issues whatsoever. I will use them in the future as I just had half of my windows replaced.

WE WENT TO WASH TWO WINDOWS AND THE CLIPS BROKE, SO I CALLED THEM, AND THE MAN SAID THAT IS WHY THEY DON'T SELL THEM ANYMORE. I SAID THEY NEEDED TO COME REPLACE ALL OF MY WINDOWS, HE STARTED YELLING AND PUT THE SERVICE PERSON ON. THE CHANGED THEIR NAME AS OF FRIDAY. THERE IS A WARRANTY ON THE WINDOWS AND HE WOULD NOT TELL ME WHEN THEY COULD COME FIX MY WINDOWS. THEY HAVE MANY NAMES FOR THEIR COMPANY. SALES PERSON BARBARA WAS VERY NICE.