Window Genie Of Dallas

Window Genie did not clean all the windows they said they would and left screens out of the windows. After I complained, they came back, but still missed windows. They left while we were in the house without following up to ensure we were happy. It was an unfortunate experience.

Excellent on all, arrived right on time, super clean results and made quick work of the whole job!

Couldn't have asked for a better experience. From the initial contact to the completion the service was prompt, timely and very professional. The service technician, Robert, called me when he was on his way just as I had requested. He was very polite and professional and explained some issues with windows that had seals broken. He was very careful in working on the inside of the house and returned items to their spot around the windows when completed. Would not hesitate to recommend them and will definitely use them again as needed.

The company was super responsive and truly met my needs in every way. I didn't need to be at my house at the time of cleaning. They scheduled everything very quickly and showed up on time. A great experience!!

I did not have a positive experience! I was concerned that by writing this, they may try to retaliate but if they do, everyone will know about it. They cleaned the windows and cleaned the gutters. The windows are fine but the leaves and junk that came out of the gutters, were deposited in our flower beds and, believe it or not, swept INTO OUR SWIMMING POOL!!!!! We had cedar mulch put in our beds and now, there is all this junk from the gutters. We had an attractive, red gravel path created and they dumped gutter trash on top of the gravel. We have two rock gardens and they are now full of debris. We have lights controlled by a photo cell and they broke it so it was pointing down towards the ground. Their attitude was that when the debris dries out, the wind will blow it away!! If we had wanted debris in our beds, we would NOT have had the wonderful smelling cedar put there! They came back and cleaned up my BBQ because they dumped debris on it. They did not clean the BACKS of the lawn chairs, where debris had been thrown on to them. There is still debris on the pool equipment! While they had the windows open to clean them,they managed to get debris between the window and the inside!! The pool filter (DE) has debris on top of it. They came back Saturday but did not really remove all that they dumped. The also tracked dead leaves inside the house. I have pictures of what the pool looked like but do not see a way to attach them! You would not believe it. As my mother used to say, "A word to the wise is sufficient." If you cannot be present ALL THE TIME WHILE THEY ARE HERE, do not use them!!

Made appointment which date they honored and the time as well. Had to change the time by an hour and they honored that also.. Man showed up on time and cleaned all the windows carefully and quietly. We have been in this house for nearly 34 years and this was the best the windows have looked in all that time, a REAL professional and quality job!

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Very quick and prompt communication, fair price, and flexible on scheduling. Once booked, they we quite punctual, finished quickly, and were very professional. I'm quite pleased with the work and wish I had done it years ago as it makes a huge difference.

These guys are SO fast and the outcome is excellent. I needed my windows cleaned before putting my house on the market. They were in and out in less than two hours, and cleaned all windows and glass doors including the second story ones only accessible from my deck. The windows looked beautiful. Will definitely call them again! This was a "Goupon" special, so their price is normally higher.

I contacted this service online (not through Angie's List - my first mistake!) and spoke with the owner, Todd Dvorak. He wanted to come out and give an estimate for his services and we agreed - that part went great...he came the same day and sent a written estimate via email within hours. I didn't think the price was great, but it seemed reasonable and I determined that I wanted to contact him and set up a time for our services. Because the services were for outside and we happened to have a huge storm the same day as he gave his estimate, I waited a few days hoping for better weather. I sent Todd an email and when I got no response I called and left a voicemail since no one answered the telephone. That should have been it for me, but I was persistent and even attempted contact a third time - this time Todd actually answered his telephone, said he was "traveling" and that he would call me back to schedule a time later that day. We played phone tag a few more times, but ultimately he left me a voicemail with a time and date for coming out to clean the windows - mind you, this was one week after my initial contact. I picked up his voicemail and, while I was still listening to his message, Todd called again and said that he was going to have to change the appointment time because subsequently "one of his repeat customers had called with an emergency need" and he would have to delay our job for 4 more days! I said that I appreciated his call and that I thought I would try another service because I had waited so long for him already. He immediately back-tracked and said he would arrive on the day originally promised - just 3 hours later than scheduled. I agreed to that modification. The guys (Oscar and one other guy who didn't introduce himself) arrived on time - appeared very professional and went straight to work. They presented their invoice before they started and (literally) were finished within 20 minutes. I asked if they had been able to get all of the windows cleaned and they answered "yes" with a smile. The invoice indicated that all new customers were to receive a free can of their window cleaner & when they didn't offer it to me, I did ask and Oscar scurried out to the truck to retrieve a can for me and, after getting their payment, off they went! I should have checked before they left - they didn't clean the windows all that well - they left spots around the edges of virtually all windows. They didn't clean the dirt out of the tracks of any of the windows. They didn't wipe the cobwebs out of the corners - they cleaned the glass (mostly) and that was all! So, we went about the business of finishing their job and vacuuming the dirt out of the tracks and discovered that they hadn't even touched 2 of the upstairs windows at all. I immediately called Todd - I told him that I wasn't happy with the service and he said, "we are in the same boat because I am not happy either." I didn't say so, but thought...no buddy, we aren't in the same boat - I paid you for something I didn't get! Anyway, a couple of hours later, he called to say that the guys would return to our house later in the day to clean the remaining 2 windows. He said they would call me when they were on their way. Even though I told him that I was not overall satisfied with the service, he never asked me what else I thought was wrong. I waited the entire afternoon - as far as I knew, no one called and no one came. At about 6pm, I called Todd once again and asked if it was likely the guys might still be coming to finish the job. He said not and that they would "have to make that a priority" the next day. I was fuming, but just agreed that certainly would be in order. The next morning Todd called to inform me that the guys had come back to the house the day before (without calling me) and had "touched up" those 2 windows. Touched up?!?!? I was livid and I told him so. I had wasted an entire afternoon waiting for them to return and unbeknownst to me they had come to the house within minutes of Todd's initial phone call - just no one bothered to tell me! And now, you want to question my integrity by inferring that they actually cleaned the windows and all they needed was a little touching up?!?! What a way to run a business!! And, speaking of running, that's what I would do if I were anyone else needing window cleaning services - run away from this particular Window Genie proprietor - he's a moron!!