Spoke with WILLEFORD HARDWOOD FLOORS , made an appointment to come 10/7/2016 1:30, called a few hours to confirm they were coming, lady said she was away from desk but would call back, she never did and the guy was a no show. No followup call no nothing. Made me leave work early and waste half a day. If these people cannot get and keep an appointment on their books I cant imagine what they can do
Description of Work: To come and give an estimate on flooring
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Rebecca G.
02/2015
5.0
hardwood floor
+ -1 more
Although the price was a bit high, they were very courteous and prompt for work. Overall we were satisfied with the service.
Description of Work: Refinished front end of our home, and applied new flooring in two rooms.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$12,000
KRISTINE C.
05/2014
2.0
hardwood floor
+ -1 more
Very professional and ontime. however, the quote took several days to receive, which now that I have received 5 quotes was much longer than other providers. The quote was almost 40% more than all other quotes received. Not certain why, perhaps that is his pricing but not worth it too me, had all the quotes vary significantly that would be a diifferent matter. Though they all varied due to differences in measurement etc, the price for Willeford was far more and not worth it to me.
Description of Work: Quoted refinishing, repairing and installing hardwood floors.
Rating Category
Rating out of 5
value
1.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
$7,900
Carol T.
08/2013
5.0
hardwood floor
+ -1 more
Mark came out on time and gave me a price on how much it would cost to refinish my floors in the house I had just purchased. He was on time and professional, it was clear he knew what he was talking about and not just a salesman. He was able to get a crew on the job the next week. Since I had not yet moved in, I used a lock box for the key and there were no problems. Mark was great helping me pick out a stain that would work with the wood since a previous repair in one or two areas used red oak when the majority of the wood was white oak. He had me come over after that they done the initial sanding so that we could test a couple of stains. He also discussed the pros/cons of using a water-based vs an oil-based finish. They finished on schedule without problems and did a final walk through with me once the floors were dry enough to walk on. The price was as quote. I would use them again.
Description of Work: Refinished hardwood floors (aprox 1250 sq ft)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,258
Ashton S.
02/2013
5.0
hardwood floor
+ -1 more
This was the second time I had Willeford install hardwood for me over the last 10 years, both times expansions in to new areas of the house. Both time were to blend original 1940's floor into new areas and make it look original. Both times they have done an excellent job.
Description of Work: They keep providing excellent service.
Rating Category
Rating out of 5
Yes, I recommend this pro
$2,000
Jens M.
12/2012
2.0
hardwood floor
+ -1 more
Several years ago, Willeford (through a general contractor) installed hardwood flooring at my home. They also installed laminate flooring in a utility area. The floors have held up beautifully and were very professionally installed. I have recommended Willeford to a number of friends (including at least 2 that hired Willeford to do their floors). To date, everyone has been satisfied. When we decided to update an investment property with hardwoods we naturally called Willeford first. We set up an appointment, but approximately 45 minutes before the appointment time, Williford called to let us know they would not be coming because the estimator had a family emergency. Seemed like late notice to us, but because we had such a good experience in the past, we decided to reschedule for the next day. About 15 minutes after the appointment time, we received a call from Willeford apologizing for running late and telling us the estimator was having trouble finding parking, but would be up shortly. This condo unit is in downtown Dallas with street parking available on three sides of the building. Fifteen minutes later (30 minutes after the appointment time), WIlleford called again to say the estimator decided he didn't want to do this job because he was having trouble parking. At that point I looked out the window and saw a number of available parking spots on the street This unacceptably unprofessional behavior. Willeford knew the location for over a week, but waited until the day of the second appointment to tell us they didn't want to do the job. I regret having recommended them to my friends and will certainly not use them for other properties we own. What a disappointment.
Description of Work: The work was not completed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
ELLEN L S.
11/2012
5.0
hardwood floor
+ -1 more
Everything was excellent overall! The crew is professional and personable. They did a great job!
Description of Work: We had carpeting; the carpets were ripped up and re-finished hardwood flooring underneath. I was able to pull the carpeting up myself, so they didn't charge me for that. They hauled away the carpeting and didn't charge me anything. They were willing to work with me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dawnie J.
10/2012
5.0
hardwood floor
+ -1 more
After meeting with several floor companies, Mark came in and I immediately had a good feeling. He obviously knew what he was talking about and I felt like I would be in good hands. After discussing all of the bids with my contractor, we decided on Willeford. His crew were punctual, professional, very clean and did a beautiful job. Everything went smoothly and the floors are gorgeous. I will be using them again on my own home and would highly recommend them.
Description of Work: old and damaged hardwood floors refinished and some areas replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Jay O.
07/2012
5.0
hardwood floor
+ -1 more
I had several quotes. Willeford came right inline with my assumptions of an appropriate cost (Another company came in double their cost for the same job). I had hardwood floors restored once before so I had a base point. I liked their professionalism and we set up a date. I met directly with the job overseers onsite several times during the process. They worked with me and we even found that there was some staining, from the previous owners pet, under the old carpet that had seeped into the hardwood. We discussed options and worked the problem out. Solutions were reached effortlessly and with reasonable accommodations to the original price. In the end I received a great looking floor.
Description of Work: Restoring old hardwood floor. Includes sanding, staining, and patching a couple of places.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Laura M.
11/2011
5.0
flooring contractor, hardwood floor
+ 0 more
I really liked their work. They have always done a good job for me.
Description of Work: They have installed new wood floors, repaired one, and refinished one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JulieAnn B.
11/2011
5.0
flooring contractor, hardwood floor
+ 0 more
Their service was great, they did a great job. They were professional. We would give them an A+. We had no problems at all.
Description of Work: They did our hardwood floors about 6 years ago.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Douglas D.
11/2011
5.0
flooring contractor, hardwood floor
+ 0 more
They are the best. Their work was exquisite. Mark is a good guy. He does what he says he is going to do and when he says he will do it for a fair price.
Description of Work: They put in hardwood floors in 3 bedrooms and hallways.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert C.
11/2011
4.0
flooring contractor, hardwood floor
+ 0 more
They seemed to be pretty straight forward. They provided the information we wanted.
Description of Work: They provided an estimate.
Rating Category
Rating out of 5
professionalism
4.0
Yes, I recommend this pro
Johnnie L.
11/2011
4.0
flooring contractor, hardwood floor
+ 0 more
They were very accommodating and thorough. They were reasonable.
Description of Work: Their service turned out very well. They did some refinishing work for us.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
kathleen G.
11/2011
5.0
flooring contractor, hardwood floor
+ 0 more
He was even able to match the top glaze. I would highly recommend him. He was very professional. He even came out himself to check the work. The builder who used him was not the easiest to deal with and he really stepped up to do a good job. His work was really appreciated.
Description of Work: They were great. They were very creative. We had an area that was kind of awkward and we were not sure how to handle it. They did a really cool design to blend the two areas. The color stain we were trying to match older hardwood floors. The color once they stained it was not right. They had no problem sanding it down and redoing the work. He pointed it out and agreed it did not look right and took it upon himself to try again. In the end it does match perfectly. It is exactly the right finish.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chris C.
11/2011
5.0
flooring contractor, hardwood floor
+ 0 more
They did a good job matching the color of the old floor with the new install; they did a very good job of matching the new wood with the old. Mark communicated well, was easy to work and provided great customer service.
Description of Work: They refinished the old wood floors and installed new woods floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
STEPHANIE C.
11/2011
5.0
flooring contractor, hardwood floor
+ 0 more
It was great. I would highly recommend them. I loved them. They were a joy to work with. Mark was very prompt. He was awesome. If anyone wants to contact me to see pictures of the match up they are welcome to. I felt his price was very fair. When we add on to our home we will be using them again.
Description of Work: I had 3000 sq. ft. of flooring throughout my home except for my kitchen. They were able to match up wood from the 1940s. They were able to find the wood, they even hand scrapped it and it all matches. You cannot tell where the old stops and the new starts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diane D.
05/2011
5.0
flooring contractor, hardwood floor
+ 0 more
The crew came at 8:00 am and worked until 8:30 pm the first day. They removed the old carpet, and flooring and installed the "new" reclaimed hardwood in the first day. They covered all of the walls and windows with plastic to protect from dust before they started. They sanded the floors at the end of the first day. Day 2 they stained the floor and applied the urethane coating. Day 3 they lightly sanded, added the molding and applied another coat. Day 4 they took down all of the plastic covering the walls and applied the last coat. They left me with a beautiful floor and nothing to clean up. I am very happy and will use them again when I need the other half of the house refinished.
Description of Work: Our 1958 house had hardwood in the living room but not in the dining room. The wall separating the rooms had been removed and the floor was covered by carpet. They removed the carpet, plywood and vinyl flooring, installed matching reclaimed red oak, refinished it all and applied three coats of urethane. The crew was professional and I love my "new" floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,700
Chris C.
01/2010
5.0
flooring contractor, hardwood floor
+ 0 more
Mark came to my house to discuss the project and provide a price estimate. He called to tell me he was running late, seemed very knowledgeable about hardwood flooring, was able to answer all of my questions. His guys showed up on time to start the project. It was a little awkward since they didn't speak English and Mark was not there. Mark did come to the work site a couple of times during the week long project and was responsive to my calls. The work is beautiful and a number of visitors have asked for Mark's contact information. Something to note, I had a number of spots on the hardwood due to the former owner's cat urinating on the carpet. Mark's guys were skillful enough to replace individual boards in a floor which I understand is very difficult. I cannot tell which boards were removed and which are original. Overall, the floors look beautiful.
Description of Work: Refinished approximately 850 sf of hardwood floors, installed hardwood in an 6'x5' entry, and replaced individual boards that were stained
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
DAVE W.
10/2009
5.0
flooring contractor, hardwood floor
+ 0 more
Mark was very knowledgeable, responsive and helpful from the start of each of the projects. The first project was completed on schedule and the closet floor looks fantastic. The second job was a little tricky because the gaps in the hardwood floors were not aligned and there was a slope to deal with. Mark considered a few options before his final recommendation. The hardwood floors were patched and once we'd finished the rest of the kitchen work (painting, etc) Mark's team came back and sanded and refinished the floors. Again the job was completed on schedule and the final results were great. Mark, Tammy and his team were all very responsive, friendly and do a wonderful job.
Description of Work: This company performed two projects for us. The first project was removing old flooring, sanding and re-finishing a closet hardwood floor. The second project was adding new sections of hardwood to numerous small areas after our kitchen was renovated. They finished this job by sanding and refinishing our kitchen and family room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Jian S.
09/2009
1.0
flooring contractor, hardwood floor
+ 0 more
I made an appointment to have Mark come over and give me an estimation of the above job. Mark came on time and sent me an estimate through email next day. The price was grossly over estimated as I have talked to several other reputable contractors. I negotiated a new price with Mark. I wanted to go with Mark although the newly negotiated price was still way higher than other quotes because Mark promised to start the job immediately and the project was the time sensitive. I agreed with Tammy, Mark's assistant, that we would sign the contract and start the job the same day. I had to get my home ready for the job before that. On that day, I called all the available numbers numerous times to arrange the contract signing and job details. I called and left messages. But they refused to pick up the phone or got me back. Finally after more than a dozen attempts, Tammy got me back telling me that Mark no longer thought it was his best interest to accept my job. My guess is that they have got another more profitable contract. I'm okay with that. But can you people at least have the courtesy to let me know the situation and pick up my phone? How snobbish and unprofessional these people are is out of my imagination. To give you an example how their price is over estimated. Mark told me replacing shoes molds was really cheap. It only cost 30 cents per linear ft. However, he attempted to charge me over $1000 for less than 300 linear ft possible replacement. These people are GREEDY!!
Description of Work: Install around 600 sqft of new hardwood floor with sand and finish. Resand and refinish around 900 sqft of existing hardwood floor. This is a time-sensitive project.
Rating Category
Rating out of 5
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0
$10,823
Response from WILLEFORD HARDWOOD FLOORS
As you can see, after evaluating this job and communicating with the indiviual, I felt it was in our best interest not to accept this job. He could not have paid too much for our services since we never did any work for him.
HEBBY R.
01/2009
5.0
flooring contractor, hardwood floor
+ 0 more
Please see above -- I think I covered everything.
Description of Work: Mark Willeford and his team were consummate professionals. They did what they said they would do in a timely fashion and the result was fabulous, re-stained hardwood floors in our condo. I even messed up (inadvertently) their last layer of polyurethane by walking on it too soon (and they had the door taped off, so it was definitely my fault), and they were so gracious and so quick to fix the problem. They didn't just sand out my footprints, they redid the entire final layer of polyurethane and did not demand any extra money. I did pay them extra because I felt that was the right thing to do, especially considering how nice they were about my mistake. If I hadn't messed up, they would have only charged us around $1600 to move our furniture, replace some bad boards, sand, stain and put several layers of polyurethane on an area of about 600 square feet. Mark was "right on" with all his advice, and Tammy, who manned the phones was great, too!!! Mark's workers were professional and courteous. They went out of their way to put plastic up and keep the dust issue at an absolute minimum. We could not be happier and would highly recommend Willeford Floors to anyone contemplating redoing their hardwood floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Shelley D.
03/2008
5.0
flooring contractor, hardwood floor
+ 0 more
They did an AMAZING job!! The floors are beautiful and they were in BAD shape to begin with. You would think they were brand new. A mistake was made where a storm window was left open not on purpose but the guys were right back out to take care of it. Mark is a great guy and his workers are very professional. The were on time and finished right on schedule as well!
Description of Work: They sanded and refinished our floors. They did an AMAZING job!! The floors are beautiful and they were in BAD shape to begin with. You would think they were brand new. A mistake was made where a storm window was left open not on purpose but the guys were right back out to take care of it. Mark is a great guy and his workers are very professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Marty B.
10/2007
5.0
hardwood floor
+ -1 more
Didn't go with these guys as they do not do dust free work, they say it's dangerous as it catches on fire, etc. I'm no expert, so can't say if this is true or not, but just thought you should know in case you're looking for dust free. They did show up on time for the bid which is half the battle it seems.
Description of Work: Needed three rooms of antique 1923 hardwood floors refinished.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,450
NANCY S.
06/2007
5.0
hardwood floor
+ -1 more
I am very impressed with this company's work. They were very efficient and clean with their work. I especially liked their workmanship. I can remember on one occasion where they messed up and they stayed up all night until they fixed it. I felt like they really went out of their way to do things exactly the way they are supposed to be done.
Description of Work: I had some wooden floors installed in my two bedrooms, my living and dining room for a total of 800 square feet. The old flooring was not removed prior to this.
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Service Categories
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation
FAQ
WILLEFORD HARDWOOD FLOORS is currently rated 4.7 overall out of 5.
WILLEFORD HARDWOOD FLOORS accepts the following forms of payment: Check,MasterCard,Visa