WILLEFORD HARDWOOD FLOORS

Spoke with WILLEFORD HARDWOOD FLOORS , made an appointment to come 10/7/2016 1:30, called a few hours to confirm they were coming, lady said she was away from desk but would call back, she never did and the guy was a no show. No followup call no nothing. Made me leave work early and waste half a day. If these people cannot get and keep an appointment on their books I cant imagine what they can do

Although the price was a bit high, they were very courteous and prompt for work. Overall we were satisfied with the service.

Very professional and ontime. however, the quote took several days to receive, which now that I have received 5 quotes was much longer than other providers. The quote was almost 40% more than all other quotes received. Not certain why, perhaps that is his pricing but not worth it too me, had all the quotes vary significantly that would be a diifferent matter. Though they all varied due to differences in measurement etc, the price for Willeford was far more and not worth it to me.

Mark came out on time and gave me a price on how much it would cost to refinish my floors in the house I had just purchased. He was on time and professional, it was clear he knew what he was talking about and not just a salesman. He was able to get a crew on the job the next week. Since I had not yet moved in, I used a lock box for the key and there were no problems. Mark was great helping me pick out a stain that would work with the wood since a previous repair in one or two areas used red oak when the majority of the wood was white oak. He had me come over after that they done the initial sanding so that we could test a couple of stains. He also discussed the pros/cons of using a water-based vs an oil-based finish. They finished on schedule without problems and did a final walk through with me once the floors were dry enough to walk on. The price was as quote. I would use them again.

This was the second time I had Willeford install hardwood for me over the last 10 years, both times expansions in to new areas of the house. Both time were to blend original 1940's floor into new areas and make it look original. Both times they have done an excellent job.

Several years ago, Willeford (through a general contractor) installed hardwood flooring at my home. They also installed laminate flooring in a utility area. The floors have held up beautifully and were very professionally installed. I have recommended Willeford to a number of friends (including at least 2 that hired Willeford to do their floors). To date, everyone has been satisfied. When we decided to update an investment property with hardwoods we naturally called Willeford first. We set up an appointment, but approximately 45 minutes before the appointment time, Williford called to let us know they would not be coming because the estimator had a family emergency. Seemed like late notice to us, but because we had such a good experience in the past, we decided to reschedule for the next day. About 15 minutes after the appointment time, we received a call from Willeford apologizing for running late and telling us the estimator was having trouble finding parking, but would be up shortly. This condo unit is in downtown Dallas with street parking available on three sides of the building. Fifteen minutes later (30 minutes after the appointment time), WIlleford called again to say the estimator decided he didn't want to do this job because he was having trouble parking. At that point I looked out the window and saw a number of available parking spots on the street This unacceptably unprofessional behavior. Willeford knew the location for over a week, but waited until the day of the second appointment to tell us they didn't want to do the job. I regret having recommended them to my friends and will certainly not use them for other properties we own. What a disappointment.

Everything was excellent overall! The crew is professional and personable. They did a great job!

After meeting with several floor companies, Mark came in and I immediately had a good feeling. He obviously knew what he was talking about and I felt like I would be in good hands. After discussing all of the bids with my contractor, we decided on Willeford. His crew were punctual, professional, very clean and did a beautiful job. Everything went smoothly and the floors are gorgeous. I will be using them again on my own home and would highly recommend them.

I had several quotes. Willeford came right inline with my assumptions of an appropriate cost (Another company came in double their cost for the same job). I had hardwood floors restored once before so I had a base point. I liked their professionalism and we set up a date. I met directly with the job overseers onsite several times during the process. They worked with me and we even found that there was some staining, from the previous owners pet, under the old carpet that had seeped into the hardwood. We discussed options and worked the problem out. Solutions were reached effortlessly and with reasonable accommodations to the original price. In the end I received a great looking floor.

I really liked their work. They have always done a good job for me.

Their service was great, they did a great job. They were professional. We would give them an A+. We had no problems at all.

They are the best. Their work was exquisite. Mark is a good guy. He does what he says he is going to do and when he says he will do it for a fair price.

They seemed to be pretty straight forward. They provided the information we wanted.

They were very accommodating and thorough. They were reasonable.

He was even able to match the top glaze. I would highly recommend him. He was very professional. He even came out himself to check the work. The builder who used him was not the easiest to deal with and he really stepped up to do a good job. His work was really appreciated.

They did a good job matching the color of the old floor with the new install; they did a very good job of matching the new wood with the old. Mark communicated well, was easy to work and provided great customer service.

It was great. I would highly recommend them. I loved them. They were a joy to work with. Mark was very prompt. He was awesome. If anyone wants to contact me to see pictures of the match up they are welcome to. I felt his price was very fair. When we add on to our home we will be using them again.

The crew came at 8:00 am and worked until 8:30 pm the first day. They removed the old carpet, and flooring and installed the "new" reclaimed hardwood in the first day. They covered all of the walls and windows with plastic to protect from dust before they started. They sanded the floors at the end of the first day. Day 2 they stained the floor and applied the urethane coating. Day 3 they lightly sanded, added the molding and applied another coat. Day 4 they took down all of the plastic covering the walls and applied the last coat. They left me with a beautiful floor and nothing to clean up. I am very happy and will use them again when I need the other half of the house refinished.

Mark came to my house to discuss the project and provide a price estimate. He called to tell me he was running late, seemed very knowledgeable about hardwood flooring, was able to answer all of my questions. His guys showed up on time to start the project. It was a little awkward since they didn't speak English and Mark was not there. Mark did come to the work site a couple of times during the week long project and was responsive to my calls. The work is beautiful and a number of visitors have asked for Mark's contact information. Something to note, I had a number of spots on the hardwood due to the former owner's cat urinating on the carpet. Mark's guys were skillful enough to replace individual boards in a floor which I understand is very difficult. I cannot tell which boards were removed and which are original. Overall, the floors look beautiful.

Mark was very knowledgeable, responsive and helpful from the start of each of the projects. The first project was completed on schedule and the closet floor looks fantastic. The second job was a little tricky because the gaps in the hardwood floors were not aligned and there was a slope to deal with. Mark considered a few options before his final recommendation. The hardwood floors were patched and once we'd finished the rest of the kitchen work (painting, etc) Mark's team came back and sanded and refinished the floors. Again the job was completed on schedule and the final results were great. Mark, Tammy and his team were all very responsive, friendly and do a wonderful job.

I made an appointment to have Mark come over and give me an estimation of the above job. Mark came on time and sent me an estimate through email next day. The price was grossly over estimated as I have talked to several other reputable contractors. I negotiated a new price with Mark. I wanted to go with Mark although the newly negotiated price was still way higher than other quotes because Mark promised to start the job immediately and the project was the time sensitive. I agreed with Tammy, Mark's assistant, that we would sign the contract and start the job the same day. I had to get my home ready for the job before that. On that day, I called all the available numbers numerous times to arrange the contract signing and job details. I called and left messages. But they refused to pick up the phone or got me back. Finally after more than a dozen attempts, Tammy got me back telling me that Mark no longer thought it was his best interest to accept my job. My guess is that they have got another more profitable contract. I'm okay with that. But can you people at least have the courtesy to let me know the situation and pick up my phone? How snobbish and unprofessional these people are is out of my imagination. To give you an example how their price is over estimated. Mark told me replacing shoes molds was really cheap. It only cost 30 cents per linear ft. However, he attempted to charge me over $1000 for less than 300 linear ft possible replacement. These people are GREEDY!!

Please see above -- I think I covered everything.

They did an AMAZING job!! The floors are beautiful and they were in BAD shape to begin with. You would think they were brand new. A mistake was made where a storm window was left open not on purpose but the guys were right back out to take care of it. Mark is a great guy and his workers are very professional. The were on time and finished right on schedule as well!

Didn't go with these guys as they do not do dust free work, they say it's dangerous as it catches on fire, etc. I'm no expert, so can't say if this is true or not, but just thought you should know in case you're looking for dust free. They did show up on time for the bid which is half the battle it seems.

I am very impressed with this company's work. They were very efficient and clean with their work. I especially liked their workmanship. I can remember on one occasion where they messed up and they stayed up all night until they fixed it. I felt like they really went out of their way to do things exactly the way they are supposed to be done.