West Shore Home

We had our master shower completely replaced & the result was beautiful! However, we were told by the sales rep that they would not only replace the shower, but would be replacing damaged areas due to the shower leak. Unfortunately, we were left with trying to dry it out ourselves over night. Also, during the install, tiles were broken in front of the shower & one of the workers stepped through the subfloor & through our first floor ceiling & dropped a hammer that broke our first floor tile. They also tilted the threshold of the shower the wrong way & didn't put on the bottom trim piece. The lead installer lied that West Shore would be handling all the damage that was caused to our property. But, when the company was contacted we were told that we would be responsible for purchasing the replacement tiles & it was not their problem. He also told us that our finance company would not be charged until all damages were repaired and completed but they put the charge through right away. Thankfully the man, Luis, that was sent to do the repairs was GREAT! He did everything necessary to clean up the mess that the original installers left. Be sure to read the fine print in West Shore's contracts.