We Clean Carpet

Our technician Lee was very professional, polite and informative. He worked ho*** ** our carpets that were in bad shape from age, kids and a new puppy. We are very impressed with the results and would highly recommend We Clean Carpet!!

Very likely my worst service experience. I was moving from my apartment and needed one bedroom cleaned. Appointment was scheduled on a Monday arrival time between 11am & 1pm The manager called and said “I finished my job early so I’m wondering if we can start sooner. I can be there by 9:15am.” I said great, let’s get it done I’ll meet you there. 9:15 comes & goes, nothing. I called the number that called me earlier & the same guy says, “you should have called sooner to let us know, let me check & see where he is “. Now I’m confused. Shortly after, some guy calls sounding like he just woke up and explained that his van broke down & he’s at the shop getting it fixed. He has no ETA but will keep me posted. I asked why he hadn’t contacted me sooner. He said because he was too traumatized from his van breaking down. He offered to Uber to my place which I agreed to. Long story short, he never showed up. The next day a lady called asking if I wanted to reschedule. No thanks.

First, I want to state there is a thin line between professionalism and quality. The company "We Clean Carpet" destroyed my couch and has not executed a game plan to address the issue. The total cost spent for my chair and rug was $264. The execution of the chair cleaning was done poorly. Once it dried, I have chemical lines and water stains, which show where it was over-saturated. Clearly, this company does not hire professional cleaners, because this is unacceptable. Also, the pricing is a gimmick. One price in the ad and then they upsell you once they arrived. I have lost all respect for this company and no refund has been issued. Unfortunately, I will have to hire another carpet company to fix it and spend even more money. Please do your research beforehand and avoid the "We Clean Carpet" company for any future services, it's a ripoff and the quality of service delivered is horrible.

DO NOT USE THEM! The worst service and experience ever! This is not a professional company! Beware! I received a quote for 129.00 for 2 bed 1 hallway living room dining room and loveseat cleaning. Rep. came out and requoted me 259.00! Switch and bait! When service completed they left my house unsecure did not call or txt me that the service was complete. Carpet was stiff with residue and puddles of water left on carpet in entryways and on my kitchen floor. The carpet smelled musty like dirty water was not sucked up. No fresh lemon smell like they advertised. The cleaning machine was old and leaking water. I called the company to try and have resolved and the Service Manager was extremely rude. They sent the same technician out after I requested a different technician with different equipment. The technician agsin left water on my entryway and kitchen floor and... again left my place unlocked and did not call or txt me he was finished and no walk through...Ridiculous customer service! DO NOT USE THIS COMPANY!!

They did a good job. They were professional, nice, and friendly.

I had scheduled an appointment for a Wednesday. We had a large group of people coming the next day and one piece of furniture had a light urine smell. They did not show up but did call to say they were running late but could come the next morning. They were prompt the next morning. Next was the suggestion that we pay an up charge for the deep cleaning of the one piece of upholstered furniture. I agreed to the charge and they went right to work. The up charge apparently was for an extra soaking of the sofa but it looked fine. What we did not know was that our Oriental rug was so soaked that we literally had puddles underneath the rug on our hardwood floors. The carpet is now so warped that it is dangerous to walk on and we are yet to find out if the hardwood floors are damaged. I have tried to call multiple times over the last two days but I have received no response. Time will tell and I do want to give them the opportunity to correct the problem. I will post a follow up when I know how they handled my complaint.

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Dean and Arthur on truck 3 came out and spent about 2 hours here. They were very friendly and professional and really bent over backwards to help me. When I married my husband in September and moved into his house, the whole house was a disaster. I was finally ready to have the carpet cleaned, and they removed stains that I never thought could've come out, and definitely extended the life of the carpet. I intend to use We Clean Carpet from now on.

unknown

The stated price was $49.50 for the first room and $20 for each additional room or piece of furniture to be cleaned. I expected the cost to be around $129. The technician was punctual and polite, but upon arrival said that there would be a $20 up-charge for each item with pet related stains. So $80 was added to the bill upfront. The cleaning itself took less than 90 minutes. The technician stated he was all done but didn't ask for the work to be inspected or wait for that to happen. When I surveyed the area after he left, I noticed several large stains did not look any different than before the cleaning. While the carpet did look refreshed in most areas and the wear-and-tear related stains were no longer obvious, I was really disappointed to see there were stains that were missed. These were definitely pet stains. I understand if they couldn't be removed, but in that case I would have expected some sort of explanation and a refund on the pet-related up-charge. Certainly there was not $80 of extra work completed to NOT remove the stains. And in some areas the pet odor was still very strong, so I'm not sure any special treatment was applied at all. Certainly there was no extra focus on those areas.