True North Restoration of Dallas

you can't even tell where the holes had been and the rugs look brand new again. Justin and Kelly are so sweet and very professional. Thank you so much.

I thought it went okay however, they didn't move any furniture and my floors don't even look like they we're cleaned. The technician completely missed or just didn't want to clean underneath where my area rug was, we picked up the rug and he never cleaned the area. I've contacted the company sent pictures and they said they would get back to me and 4 days later still nothing.

Didn't use them and will not use them

They were professional but I'm definitely dissappointed in the final result. I was maybe hoping for miracles. My high traffic areas are marginally better. They did get some big stains out. The high traffic areas are still very noticeable.

The service was completed in a reasonable amount of time, and the carpeted area is clean, and free of previous owners doggies.

Cleaning crew was on-time and professional. The issues with this service provider arose out of a lingering odor. Immediately after and continuing one (currently 30 hours later) a chemical type smell has overtaken my home and is not letting up. I reached out to Spectrum as the odor is causing headaches and gag reflex. Since I work from home when I am not with clients, this is a severe problem as I clearly am not doing my best work while dealing with this severe odor. Spectrum replied by telling me most of their customers love the lingering smell and there is nothing they can do to help as the "chemicals have been fully extracted from the carpet". Advised me to buy baking soda to apply to carpet to remove odor. Unfortunately, this recommended solution requires further investment of time on my part and will require me to spend more than a few minutes in the area with the strongest odor causing headaches and gagging. Used a Groupon for this price point deal. Cannot not use this provider again given the lingering issues and am disappointed that there was little empathy for our circumstance which resulted from their service.

In the spirit of forgiveness, I won't say anything bad. It's a mom and pop business, come from out of state. They seem like very nice and honest people. I would trust them in my home. They did a nice job, but I wasn't satisfied with the heavier soiled areas. When I asked them to go over it again,because my carpet was saturated, they seemed to just dismiss my complaint, saying it would look different once it dried. I decided to give them the benefit of doubt and waited. It took 48 hours for my carpet to dry, although I was told 12-24. When it did dry, it left a smell, a really bad, wet and dirty, smell. I decided to air out for 2 more days and when the smell was still there, I called and left a really nice message asking maybe a deodorizer could be put down. My call was never returned. And it's too bad, if they had just taken the time or called back, they may have had my annual business (as they did a good job on the carpet that wasn't really dirty). My carpet is about 4 years old. My advice: buy a steam cleaner and do the work yourself. It pays for itself after the first three cleanings. It's really too bad, they were nice people. But you have to deliver on that first audition.

It was a horrific experience. They stained my carpet in three different places. I called multiple times but wasn’t able to reach him and didn’t hear back. He finally called me back and said if I wanted the stains removed I had to purchase another product. I questioned this and begged him to come out. He finally acknowledged the surface stain was their fault and cleaned the carpet again. The stains went away and he said to let him know if the stains came back. They were back the next day and I reached out but never heard back. I’m trying to decide if I want to replace the carpet or to have my old carpet cleaners come back.

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