TRA AIR CONDITIONING

Awful!!! I was scheduled for a three hour window, not two like most companies but three, for Friday afternoon 2-5p. I work full time and took the afternoon off for this appointment. Around 3:30p the technician called and said he was in another part of town and it was going to take 65 minutes to get to my location and he wasn't going to come, and that I could reschedule for Monday morning. Wow, when does a service provider tell a customer they don't want to come??? If companies have technicians that don't want to drive to Little Elm then they shouldn't include Little Elm in their service area. They should also not have scheduled this tech for Oak Cliff then Little Elm. Good to know this company and their technician has so little respect and lack of common courtesy and care for people because they obviously don't value people and would probably also not provide quality service. NOTE to TRA: when someone takes off work for an appointment, then your scheduled technician should show up and not decide to blow it off. How rude and inconsiderate!!! That is their job to perform service as scheduled!!! My Friday afternoon was wasted. My time is valuable too!

I and purchased a Groupon. The technician and his son came out to do an air conditioner tune up. I had one done the prior year by a different company so I knew what to expect. These people basically sprayed my outside unit with a hose, checked the freon (it didn't need any), and then told me that I needed a new unit. Wrote me up a lovely quote for a brand spankin' new air conditioning system.... my system works fine, my house is cold, and my electric bills are around $100 during a the summer. No thanks.

unknown

The technician was supposed to be here no later than 2. I received a telephone call stating he was almost there at 2. When he arrived he wasn't in a company type vehicle. It looked like his personal vehicle. He was in a uniform but did not look professional though his demeanor was great. He was using my gate to get to and from his vehicle for supplies/tools. I had to stay in the backyard with him because I noticed that he had left the gate open and my dogs got out. All in all, not a terrible experience but, it could have been better.