Residential Housecleaning. The Cleaning Authority has been providing house cleaning services to this area for over twenty-two years. Service is available on a WEEKLY or EVERY-OTHER-WEEK basis. With a customer complaint rate of less than one percent. When they do miss something they will return the next business day to make it right. Their cleaners are well screened and well trained. They clean hundreds of houses every week. Some of their local customers have been with them for over twenty years. They take Mastercard, Visa and Discover cards.
Business highlights
34 years of trusted experience
Services we offer
The Cleaning Authority is a Residential Housecleaning service. Their Rotation Method of Cleaning allows them to provide you a superior quality of service for approximately the same price as those that are less professional. They are insured, bonded, provide worker's compensation, social security and medicare tax.
I've been using The Cleaning Authority for years and they do a great job!
Description of Work: bi-weekly home cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$121.6
Harold S.
11/2016
1.0
house cleaning
 + -1 more
We've used this company for a couple of years and they've done a pretty good job until recently. For the last three times they have completely skipped our master bedroom and bath. I've called and talked to the owner, but there was not oversight as promised.
Description of Work: General housecleaning
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$250
John D.
04/2014
2.0
house cleaning
 + -1 more
They did a great deep cleaning (420.00). But the 2 week regular cleaning was not done well. Every time it got increasingly worse. The last time, they did not come as scheduled and did not call or let us know. We called and left a message but the call wasn't returned. They showed up early the next day without notice and did a very poor job. There were numerous areas not cleaned. We contacted the company to no response so we ended up canceling the services
Description of Work: Cleaned house on schedule every 2 weeks
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$125
Katherine M.
02/2014
1.0
house cleaning
 + -1 more
We have used this service over a number of years on a bi-weekly basis. According to the contract, they are supposed to thoroughly clean all rooms in house from kitchen & bathrooms to living room, family room, bedrooms. In the past year their cleaning declined steadily and dust, cobwebs, etc. would be found immediately after their cleaning day. When the problems were called to the attention of the management and to a person who came to inspect, no improvement was noted. We are not continuing with Cleaning Authority and cannot recommend the service. Among the problems resulting in ineffective cleaning results which we observed are: cleaning staff are not provided with adequate equipment to do the job; the cleaning materials provided are mediocre; the overall result is not a clean house, which is what was contracted for and the reason to have any service come into one's home. Cleaning Authority's work is the essential "lick & promise" - in which real cleaning never actually happens.
Description of Work: Cleaning Authority was contracted to clean, i.e., vacuum, dust, mop, clean all rooms using the appropriate equipment and materials. They arrived 4 hours earlier than agreed and were told to leave and return after 1 pm, as had been agreed. They never returned. They were supposed to come bi-weekly, but have not returned. Cleaning Authority was contacted, but never responded. Cleaning Authority has not returned our house key.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$105
Dawn J.
12/2013
1.0
house cleaning
 + -1 more
I was very dissatisfied with this service. Firstly, there was a different cleaner nearly every time, several of them with very poor English and so communication was difficult. There were supposed to be 2 cleaners but there was often just one - who still managed to leave after 2 or 3 hours. I found that things were not done that were supposed to be done - for example, the floors were not done well. The biggest problem I had with this service and the reason that I will fire them this week is that they request a credit card up front in order to bill the services. I had an Angie's list coupon which I printed and gave to them but I have had to call several times to get the discount applied. Additionally, they have made other charges to my credit card without first contacting me and without sending me a receipt after the fact. I only find out when I am reviewing my statement at the end of my billing cycle. I then have to call them to get this corrected. This has proven to be a very big hassle and I do not trust them with my credit card information. Isn't it illegal to bill a person's card without their permission? or without sending them a receipt? Buyer beware!!! They may say that I was to call if I wasn't satisfied with the cleaning service provided BUT as a busy working mom with a gigantic list of things to do I simply didn't have the time to call then reschedule another day for them to come back and so on and so forth. I want a service who just does what they are supposed to do!
Description of Work: 2 initial cleans and then cleaning every 2 weeks
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$110
Jay P.
08/2013
1.0
house cleaning, window cleaning
 + 0 more
I called the Cleaning Authority to get another price for regular home cleaning, we already had a service that we liked but the schedule was not working so were looking to explore other options. They were supposed to come for a estimate on Sat 8/3/13 and call me Fri 8/2/13 to give a window. No one called on Friday so I let it go and rushed around to be home Sat on what time my large window of time was and then called them to find out what time they would be there, and I wasn't on their schedule. I was upset at first but the girl seemed nice on the phone and informed me someone would call me back that day. I never got a call for 3 days and finally on Tue 8/6/13 I call to complain, at this point I already knew I wouldn't go with them but I wanted to inform the Management about the unprofessional actions of not showing up or calling back. When you call you speak to a call center who then relays your message to a local team. Someone called me back finally and again had no answers and wasn't very sincere. I would absolutely never use them or trust them in my house due to their unprofessional nature.
Description of Work: I called the Cleaning Authority to get another price for regular home cleaning, we already had a service that we liked but the schedule was not working so were looking to explore other options. They were supposed to come for a estimate on Sat 8/3/13 and call me Fri 8/2/13 to give a window. No one called on Friday so I let it go and rushed around to be home Sat on what time my large window of time was and then called them to find out what time they would be there, and I wasn't on their schedule. I was upset at first but the girl seemed nice on the phone and informed me someone would call me back that day. I never got a call for 3 days and finally on Tue 8/6/13 I call to complain, at this point I already knew I wouldn't go with them but I wanted to inform the Management about the unprofessional actions of not showing up or calling back. When you call you speak to a call center who then relays your message to a local team. Someone called me back finally and again had no answers and wasn't very sincere. I would absolutely never use them or trust them in my house due to their unprofessional nature.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$120
Response from The Cleaning Authority
[member name removed] was given a phone call to confirm the appointment. I am sorry she did not receive the message and I apologized to [member name removed] when I spoke with her. I am sorry we are not the service for her.
Jay P.
08/2013
1.0
house cleaning
 + -1 more
I called the Cleaning Authority to get another price for regular home cleaning, we already had a service that we liked but the schedule was not working so were looking to explore other options. They were supposed to come for a estimate on Sat 8/3/13 and call me Fri 8/2/13 to give a window. No one called on Friday so I let it go and rushed around to be home Sat on what time my large window of time was and then called them to find out what time they would be there, and I wasn't on their schedule. I was upset at first but the girl seemed nice on the phone and informed me someone would call me back that day. I never got a call for 3 days and finally on Tue 8/6/13 I call to complain, at this point I already knew I wouldn't go with them but I wanted to inform the Management about the unprofessional actions of not showing up or calling back. When you call you speak to a call center who then relays your message to a local team. Someone called me back finally and again had no answers and wasn't very sincere. I would absolutely never use them or trust them in my house due to their unprofessional nature.
Description of Work: I called the Cleaning Authority to get another price for regular home cleaning, we already had a service that we liked but the schedule was not working so were looking to explore other options. They were supposed to come for a estimate on Sat 8/3/13 and call me Fri 8/2/13 to give a window. No one called on Friday so I let it go and rushed around to be home Sat on what time my large window of time was and then called them to find out what time they would be there, and I wasn't on their schedule. I was upset at first but the girl seemed nice on the phone and informed me someone would call me back that day. I never got a call for 3 days and finally on Tue 8/6/13 I call to complain, at this point I already knew I wouldn't go with them but I wanted to inform the Management about the unprofessional actions of not showing up or calling back. When you call you speak to a call center who then relays your message to a local team. Someone called me back finally and again had no answers and wasn't very sincere. I would absolutely never use them or trust them in my house due to their unprofessional nature.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$120
Vivian T.
05/2013
5.0
house cleaning
 + -1 more
Thorough and professional job.
Description of Work: Housecleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from The Cleaning Authority
Thank You. Jill
Bryan M.
08/2012
4.0
house cleaning
 + -1 more
We used this service for approximately two years. Generally our experience was good and we had no complaints that were significant enough to raise with management. Technicians were always very friendly, prompt, quick and dependable. They always responded to any small request we made about any details. We liked that, for the most part, the same crew would return to our house each visit. We also liked that we could reschedule a visit easily if we needed to. Pricing was also fair. A few times we had visits that were scheduled around lunch but were delayed until late that afternoon. Sometimes we noticed that areas or places had been overlooked (dusting). I don't recall that any major item was ever overlooked (toilets, baths/showers, kitchen, floors). We are cleaning our own home now and that is our reason for saying we would not use them again.
Description of Work: General housecleaning, twice per month.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$200
Dorothy K.
08/2012
4.0
house cleaning
 + -1 more
It went well overall. They clean thoroughly. I would use them again for occasional deep cleaning.
Description of Work: General housekeeping. Their staggered cleaning system works very well. I had difficulty with the workers who didn't speak English. Also, my personal schedule was tight, and I couldn't wait for them if they were not here on time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$300
Christina L.
07/2012
2.0
house cleaning
 + -1 more
I called The Cleaning Authority for an estimate on a thorough cleaning of our house, and bi-weekly cleaning. The man answering the phone was very friendly and explained why their service is "better" than the others. He scheduled an appointment for somebody to come out the next day to provide an estimate. I was told somebody would call me in the am to give a better time range of when they would be out, that did not happen. She did, however, phone close to the window time to inform me when she would arrive, which was early. I was happy to not have to wait around. The lady took a quick walk through the house, and provided an estimate. The price seemed reasonable, so I was ready to set up service. At that point the lady providing the estimate informed me that she would need a house key and a credit card before they could schedule anything. I thought this was strange, but ok, I'm willing to provide a credit card for charges. The house key, however, was an issue. My husband works from home, so he would always be home when they were here. Also, we have a dog. Neither of us were comfortable with the idea of a stranger coming into our house without us here. If they would show up early and my husband happened to be out running errands, they would come in and start early. Neither of use were comfortable with that, not with a dog in the house. They were completely unwilling to budge on this policy. I understand not wanting to be burned by people saying they'll be home and not being there, but there are other ways to handle this... a penalty charge maybe? I really wish they would have told me this was a policy BEFORE wasting my time and theirs with an in-home estimate.
Description of Work: Estimate only, no services were provided. We would have went forward with the cleaning services, however they were unwilling to budge on the key policy (they require a house key before they will schedule service). This would not work for us, since we have a dog. They should have told me about this policy when I called, and not waited until I was ready to schedule service. Waste of time. My low grade for them is because of this policy, and their lack of communication about it prior to meeting with me.
Rating Category
Rating out of 5
value
4.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
Andy B.
04/2012
4.0
house cleaning
 + -1 more
Overall it was good. They did a good job and were thorough. A couple of times they showed up too early in the morning when a couple of my kids were still in bed. Some of the ladies did not speak English very well, so it was hard to communicate. They did a great job, and I was very pleased with the cleaning they did.
Description of Work: We used them to clean our home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$130
John D.
03/2012
5.0
house cleaning
 + -1 more
This is the fourth company that my wife has used and finally this the one she likes. The attention to detail, quality of service is good and customer service is friendly.
Description of Work: For house cleaning, I use Cleaning Authority.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$120
MARY PAT H.
03/2012
4.0
house cleaning
 + -1 more
They do a good job. They are not allowed to get up on a step ladder.
Description of Work: They provide housecleaning services.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Julie T.
09/2011
5.0
house cleaning
 + -1 more
They do an excellent job. I would recommend them. Every time they come in they extra clean another part of the house. The last time they came they cleaned the kitchen and it was absolutely fabulous and they cleaned even the underneath the door. Usually two of them come to clean the house.
Description of Work: I used The Cleaning Authority for house cleaning. They come twice a month. The last time I used them was two weeks ago.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$70
lindsey S.
10/2009
2.0
house cleaning
 + -1 more
The inital clean was a 7/10 but honestly the rest of the time their cleaning job has been 5/10.
Description of Work: I have used this company for about 6 months. I did not fire them after the first clean because I need a maid and cannot find another one. THEY ARE HONEST and would never steal. However, there rotation cleaning is a joke. They broke ALL of my son's many collectibles in his bedroom. They do not clean according to their own list of mandatories. There is dust on my tables, a film on my granite and my bed was made sideways and six of my pillows are left on the floor.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$115
Elizabeth H.
08/2009
2.0
house cleaning
 + -1 more
The Cleaning Authority never got my house clean. The company sends two cleaners for a flat rate every other week, almost always different people. They come at all different times of day despite requests to come in the afternoon because I have an infant who sleeps in the late morning. Several times I had to ask them to come back later when they came too early, and they usually didn't come back at all on those occasions. They seem to be under pressure to work quickly because they cut corners. They wouldn't move any furniture or clean under furniture that is "not accessible." This includes under the baby's changing table and crib, which have 8 inch clearances, or under any of the beds. They don't dust on top of high furniture or cabinets that have things on them, or wipe down any of the baseboards, or the wood cabinet doors in the kitchen. They wouldn't move the bottles off the edge of the tub or take down the shower caddy when the "cleaned" the tub. I spent the morning before they came picking everything up off the counters, tub, and floors because I knew they wouldn't move anything or clean under anything. They didn't get the kitchen floor clean, because I always cleaned it with a Swifferjet after they left, and the pad came up black. They didn't use bleach to clean off the mildew on the bathroom grout, or get my porcelein tub clean. They have a guarantee that they will redo anything that isn't satisfactory. The guarantee meant I had to sit around all day waiting for a supervisor to show up. One time the cleaners just didn't clean one of my bathrooms. On two other occasions they broke something and knocked over some shelving in the garage while taking out the trash.
Description of Work: Biweekley housecleaning of a 2000 sq. ft. house.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$90
Paul R.
10/2008
1.0
house cleaning
 + -1 more
Terrible overall experience with Cleaning Authority. They damaged walls and furniture while vacuuming. Left doors unlocked. Had to return many times to complete cleaning of toilets, tubs, kitchen floor and spotty dusting. Quality of work sunk dramatically in past 6 months. Jill Rowan, the manager, was rude and non-responsive to complaints. Acted like she could care less about keeping you as client. Refused to fix or pay damages to walls and furniture.
Description of Work: Cleaning of entire house, including bathrooms, bedrooms, living areas and kitchen. Vacuuming, mopping and dusting included. Company used their own cleaning equipment and supplies. No laundry, cleaning of windows, garage or patio. Work usually performed by 2 person team.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$130
GRETCHEN J.
04/2007
1.0
house cleaning
 + -1 more
I hired Cleaning Authority after having a horrible experience w/a national cleaning co whose name is highly recognized (see report filed). I met with Jeanine & during our walk through I showed her the damage to my home (scraped walls, dented chair rails) & told her in detail what I had experienced w/the other co. She took notes that were then transferred to the work order that is given to the employees the day of service. Unfortunately, my experience with Cleaning Authority was as bad as w/the other co. They continued to damage my home, leave my back door unlocked & overlooked the detailed instructions on my service sheet. I repeatedly called Jeanine & then elevated my concerns to the manager Jill Rowan w/o results. I asked for a dedicated team instead of a revolving door of emps. as a solution which Jill agreed to & they couldn't get this right either over the course of at least 4 services. I am at a loss as to how companies can run this way & canceled my service on April 18, 2007.
Description of Work: Housekeeping every 2 weeks.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$112
MARK P.
01/2007
3.0
house cleaning
 + -1 more
Started strong & declined. Everyone was nice, workers & managers. If a problem was noted, it was addressed in a timely if not satisfactory manner; just too many concerns & we did not want to fuss after each cleaning. Toilets and tubs were not always cleaned well, abrasive cleaners were used improperly on surfaces: i.e. Comet on synthetic counters tops & a Jacuzzi tub. They said it was a language problem, but an experienced cleaner should know that is not done. Although a scheduled time was requested, arrival was between 8 and 5. For a time it would be consistent (the same worker)and then it would be all over the board (different workers). Workers varied between 1 & 2, so the time on-site varied. The odor of the primary cleanser was not pleasant, in fact my daughter and I found it offensive. We were glad to have our home cleaned but after extending the opportunity to prove they could do better, they did not.
Description of Work: Per norm, they had certain details that they provided each time to the home and then an area that they was target for special attention. The cleaning was never out of the box. If something needed attention, but was not on the list, then it was not addressed.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
2.0
$74.69
GRACE S.
08/2005
1.0
house cleaning
 + -1 more
I CANCELLED THE CONTRACT VIA PHONE THE DAY AFTER (8/13/05). THEY CASHED MY CHECK BEFORE JOB BEGAN OR WAS DONE. I WANT MY MONEY BACK.
Description of Work: GAVE $346.40 AND SIGNED CONTRACT ON 3/12/05 WITH WORK TO BE DONE ON AUGUST 17TH. THEY PROMISED TO NOT CASH THE CHECK UNTIL THE JOB WAS DONE.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$346
Nathan L.
06/2005
4.0
house cleaning
 + -1 more
THE CLEANERS ARE VERY PLEASANT AND EFFICIENT. THEY DO A SUFFICIENT JOB OF WEEKLY CLEANING. HOWEVER, PERIODIC THOROUGH CLEANING OF FLOORS IS STILL REQUIRED.
Description of Work: WEEKLY CLEANING. USES A 3-4 WEEK ROTATION PLAN THAT EMPHASIZES A DIFFERENT AREA OF THE HOUSE EACH WEEK. PRICE IS FOR A 4000 SQ. FT. HOUSE.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$125
Katherine W.
03/2005
5.0
house cleaning
 + -1 more
OUTSTANDING! VERY PROFESSIONAL, ON TIME, EXCEEDED EXPECTATIONS. STRONGLY RECOMMEND
Description of Work: DEEP CLEAN BATHROOMS AND KITCHEN. PREREQUISITE FOR BI-MONTHLY CLEANING SERVICE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
CAROL N.
03/2005
5.0
house cleaning
 + -1 more
THE LADY THAT CAME TO OUR HOME (MARIA) WAS VERY NICE AND SHE WAS INFORMATIVE. HOWEVER WE MADE A DECISION NOT TO USE THEIR SERVICE FOR THE FOLLOWING REASONS. THEY WILL NOT CLEAN ANYTHING THEY CAN NOT REACH BY HAND. THEY WILL NOT GET ON A LADDER TO CLEAN CEILING FANS AND LIGHT LENSES. THEIR CONTRACT WAS 3 1/2 PAGES LONG. WE JUST WANTED TO GET OUR HOME CLEANED. THE CONTRACT SEEMED TO BE A BIT MUCH FOR JUST CLEANING A HOUSE.
Description of Work: HOUSE CLEANING.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$150
DIANE P.
01/2005
5.0
house cleaning
 + -1 more
THIS COMPANY HAS CLEANED MY 3300 SQ/FT HOUSE EVERY OTHER WEEK FOR SEVERAL MONTHS. THEY ARE VERY RELIABLE AND ALSO EASILY ACCOMMODATE SPECIAL REQUESTS (CHANGES IN SCHEDULE). WHAT THEY DO IS DONE WELL AND CONSISTENTLY. HOWEVER, THERE ARE A NUMBER OF THINGS THAT THEY DON'T DO (WINDOWS, MOVING FURNITURE, DUSTING THINGS ABOVE THE CLEANER'S HEAD). YOU CAN GET A LOWER PRICE BY SIGNING A YEARLY CONTRACT.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Window Cleaning
FAQ
The Cleaning Authority is currently rated 3.1 overall out of 5.
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
The Cleaning Authority accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, The Cleaning Authority offers free project estimates.
Yes, The Cleaning Authority offers eco-friendly accreditations.
No, The Cleaning Authority does not offer a senior discount.
No, The Cleaning Authority does not offer emergency services.
No, The Cleaning Authority does not offer warranties.
The Cleaning Authority offers the following services: The Cleaning Authority is a Residential Housecleaning service. Their Rotation Method of Cleaning allows them to provide you a superior quality of service for approximately the same price as those that are less professional. They are insured, bonded, provide worker's compensation, social security and medicare tax.