Pool and Spa Service, Pool Sales Construction and Installation
About us
We are a very customer service friendly company, you can get a hold of us 24/7 for services. Our team of experts really try to go above and beyond with everything we do. Serving ten's of thousands of customers yearly. We are truly the company that cares.
Business highlights
19 years of trusted experience
Emergency Services Offered
Services we offer
Custom Swimming Pools Building Backyard Construction Remodels Renovations Acid Wash Green to Clean Chlorine Baths Drain and Clean Chemical Start up Filter Cleaning Remove/Install pool cover Filter Clean Plus Salt System Clean Calcium/Tile Buildup Removal One Time Clean Plumbing Repair Equipment Repairs Cleaner Rebuild andRepair New Owner Pool School Pressure Washing Grout Repair Soda Blasting Tile Calcium Rings Tile Repair Cleaner Repair Rebuild All Equipment Sales Deck O Seal Replacement
The person in charge is angry and has no idea how to answer customers, a simple request turned into making me curious why he is so defensive rather than provide what I asked. A detailed invoice, not too much to ask from any business. I paid almost $700 for a new pool timer replacement and later saw that the invoice only said Service Replaced timer but there was no information about the product, I mentioned to our pool cleaner it had to be replaced and what it cost, he said you might want to look into it, it looks like the same unit, rust and all still on it, make sure you weren't taken. I have cameras in my back yard and drive way so I viewed the tapes and the man was there for 32 minutes, I saw him take tools back but never a part, not saying he didn't since at time the view is not direct but all I did was explain to Blue Lagoons I would like a detailed invoice including model and serial number. I received back a screen shot of the cost chart. I replied again and said I was looking for model and serial number, In the past small parts from reputable companies will leave the old or ask you if you want them to take it away. I was shocked by his email back which was basically a tirade and scolding me for being a customer asking for anything. Here is what I got back, word for word. By the way I never said anything about Amazon but the defensiveness from someone in a customer service business was unbelievable. Sorry I was a customer, I won't let that happen again. Reply from Jason: No our invoices don't include any serial numbers or model numbers because any parts that come with warranty we register those items with the manufacturer for our customers so they don't have to. But we can get you the model number. Also we never ever leave old parts on the job site, most customers see them as trash and want them removed so the only time we leave them on site is if a customer requests. You mentioned your current cleaning company saying "you had been taken" from us, we didn't make you get these parts replaced with us and you where informed before hand of the costs of the job. If you current weekly service company is so knowledgable and less expensive then us then when didn't you just have them do the repair for you, again we didn't make anyone do anything they didn't want to do and I REALLY don't appreciate anyone talking ill of our company...this alone shows the character of your weekly pool technician. Also you told us you had a problem with a possible warranty issue and rather than getting you in contact with the manufacturer for a service call (which normally takes 2 weeks) we went ahead a scheduled you on the spot for free to see if we could get that back up and running for you. That alone is something no other pool company in the DFW could have or would have done for you. Just a little food for thought. We'll get the information over you requested when we have access to it, but your timer clock has already been registered for you. Also those parts are not under $200.00 from our supplies this alone shows the lack of knowledge your pool tech retains about product in the swimming pool industry. (If they are looking on Amazon those aren't the same parts and the manufactures won't actually even warranty any part purchased on Amazon or online by any 3rd party)
Description of Work: Pool repair
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
$670
Charlotte K.
09/2018
5.0
pool cleaners
+ -1 more
The service was done when scheduled and an electronic record was emailed, including before and after cleaning pictures, chemical readings, and a list of all services performed.
Description of Work: Weekly Pool Service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39.95
Darlene K.
10/2016
5.0
pool cleaners
+ -1 more
They are really great at the blue lagoons. Jon is our weekly pool tech. He is polite, knowledgeable, efficient, and thorough . The pool looks great and the chemical balance is perfect. Tina in the office is always pleasant if you need anything . All in all a great experience! The monthly price for cleaning and chemicals is in line with other companies in our area .
Description of Work: Weekly pool cleaning and chemicals added.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Jordan B.
10/2016
5.0
pool cleaners
+ -1 more
Jason was awesome to work with. Him and his team responded very quickly to my pool inquiry and had a guy over the next day. Great work and very friendly to work with! I really appreciated the time they took with my wife and I explaining what they were going to do and that their pricing structure was so competitive. I recommended them to my neighbors and they are now using them too. GREAT JOB!
Description of Work: Pool cleaning, chemical treatment, pump repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Adam M.
10/2016
5.0
pool cleaners
+ -1 more
I came home from work and the pool was in great condition. It looked extremely clean and the algae was gone off the side of my pool walls. This is the first time using Blue Lagoons and I will be definitely using them again after what the owner said was causing the growing algae. He said, your other pool guy wasn't treating it properly with the correct balance of chemicals." They also fixed my leaking gasket on my pump. Very reasonably priced and great professional.
Description of Work: Skimmed and treated pool. Pump was leaking, so I had them check that as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Cody R.
10/2016
5.0
pool cleaners
+ -1 more
I've used Blue Lagoons for a short time now, always pleased with the service. Jason the owner is a pleasure to work with as are all the service techs. They are knowledgeable and prompt to answer any questions or concerns you may have. Very capable and always looking for ways to benefit the customer and company with innovation and new features.
Description of Work: Maintenance checkup and ph testing to prepare for winterization. Checked all systems- pump, filter, electrical, slimmer, etc
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Mark P.
10/2016
5.0
pool cleaners
+ -1 more
They always do a great job and are always on time
Description of Work: Maintenance of pool
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Donald S.
10/2016
5.0
pool cleaners
+ -1 more
My pool is always algae free which my last company couldn't seem to get right.
Description of Work: My pool is always in perfect shape with this company. They take care of my lawn as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Beth S.
10/2016
5.0
pool cleaners
+ -1 more
Always does a great job on both
Description of Work: These guys do my pool and yard and do a great job on both. Couldn't ask for better :)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Timmy T.
10/2016
5.0
pool cleaners
+ -1 more
The guy was very friendly and got right to work after i approved the install of the new motor. Thanks Blue Lagoons!!!
Description of Work: replaced my pool motor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$757.75
Cris H.
10/2016
5.0
pool cleaners
+ -1 more
Pool is back to being beautiful no complaints here
Description of Work: I've always used these same people for my lawn care and my pool sat all summer and I had them come out drain the pool and acid wash everything and my pool looks better right now then it has in years. They were also cheaper than the other 2 quotes I got too.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Misty D.
10/2016
5.0
pool cleaners
+ -1 more
The technician Alan was very professional and call when he was close to the home and installed the pump on the same day. I call they came out the same day and did the install. I will recommended to all my friends and family with pools.
Description of Work: Installed a new Whisperflo pump
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,136
Jon J.
10/2016
5.0
pool cleaners
+ -1 more
The tech arrived on time call before he came out and looked at the issue and told me what was wrong and gave me a price to replace. I approved on the spot and he completed the repair within 30 minutes. Great service, fast and friendly.
Description of Work: Replaced my bad capacitor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$229
James K.
10/2016
5.0
pool cleaners
+ -1 more
It's always spotless
Description of Work: They provide my weekly pool service and thanks to them my pool always looks great
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Jeffrey P.
06/2016
3.0
pool cleaners
+ -1 more
unknown
Description of Work: They arrived, were pleasant, studied the fountain, and ultimately decided they could not repair it. Promised to send two referrals of others who could fix it. No response. I emailed Blue Lagoon a week later. No response. $60 down the drain.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$60
George J.
09/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: This company is good to use over all. They have kept our pool clean and ready for us for the last two years. When the pool needed the filters cleaned. Blue lagoons took care of it right away. The exception was when they let the pool cleaner go,then for a short time it was a little rocky getting the pool back to normal. we can say we are pleased with blue lagoons results over all.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Robert B.
07/2014
3.0
pool cleaners
+ -1 more
The weekly service is prompt and adequate but I find them less than acceptable in communicating and responsiveness to calls. On a recent repair they came out didn't have the right part and then I never heard from them again. To make matters worse the technician made a mess of our spa with muddy boot prints and I was amazed that they would leave without cleaning this up. The owner inaccurately referred to it as a mere and quot;smudgeand quot;. They also advised of some items that could improve the performance of our polaris but no actual timetable or follow up. Thus I have replaced them and hope to have a better experience with a larger more organized company
Description of Work: BL has provided weekly maintenance for a few months since we moved and some minor repairs prior to the move.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$300
Cindy M.
02/2014
5.0
pool cleaners
+ -1 more
I am very pleased with Blue Lagoons. The person I was using previously was doing a very poor job, so I began searching for a new company to maintain my pool. I have been very impressed with the service they provide. They come out each week, leave a note to let me know what they have done and alert me to any problems. If I notice something needs repair, I email them and the work is taken care of in a timely manner. I feel that this company provides a fair and honest service and am very happy to recommend them!
Description of Work: Clean and maintains pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
summer P.
11/2013
5.0
pool cleaners
+ -1 more
They came this morning. It was $140 and up. They maintain, clean, and all the stuff. I had friends who use them and had good results, plus, their prices are the most reasonable that I found. You are in a big shot of that kind of service. Others are $200 a month. It is an A for everything.
Description of Work: I did use The Blue Lagoons for pool & spa service and repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
George J.
11/2013
5.0
pool cleaners
+ -1 more
The pool man was great. He wasted little time cleaning and servicing our pool. I recommed the pool service highly.
Description of Work: I used The Blue Lagoons.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$148
Rajaram R.
11/2013
3.0
pool cleaners
+ -1 more
I was going about the country and wanted poo cleaning for the months that I was going to be out of the country. When I came back and looked at the service sheet they had marked that they put chlorine tablets on the day of service (which is once a week) and when I checked I did not see the chlorine tablets. And when I asked them they gave some lame excuse. And in spite of this they charged me for one additional week than I should have been billed for.
Description of Work: Take care of the Pool cleaning and apply chemicals once a week
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$350
Response from The Blue Lagoons
Blue Escapes Pool & Spa Company has never done any work for this customer. This customer has apparently confused Blue Escapes with another company. We are waiting for our rep with Angie's list to remove this complaint.
Elizabeth B.
09/2013
5.0
pool cleaners
+ -1 more
Blue Lagoons has been reliable and good to work with. they have done a good job alerting me to problems and being sure I want to fix the problems they have found. Initially, there was a person who serviced my pool who was not experienced enough. Because he was not experienced enough to do the weekly maintenance, the technican was switched out. We all ended up with a strong weekly maintenance person and the other technician was switched into a job more suited for his skill set - a winning solution all around. When I have called about problems, the owner of the Blue Lagoons has come immediately to check the problem and offer a solution. I would recommend this company. I've had several pool service companies over many years. the Blue Lagoons is one of the best I've ever worked with. Other pool service companies have had a hard time staying in business but the Blue Lagoons is a professional organization with good technical skills and a lot business sense.
Description of Work: provides on going, weekly pool servicing, including cleaning, chemicals, trouble shooting, repair work, purchase and installation of new parts Cost is $140.00 + tax per month for regular service
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Cindy M.
08/2013
5.0
pool cleaners
+ -1 more
Always dependable quick to respond to additional work requests. Very fair in pricing, excellent job overall.
Description of Work: Cleaning of pool, also, makes repairs throughout the year as needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Sherri M.
08/2013
5.0
pool cleaners
+ -1 more
They are great - responsive and dependable.
Description of Work: Pool - all services. We have been using them for years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
cheryl P.
08/2013
5.0
pool cleaners
+ -1 more
No complaints. I am happy with the service they are performing.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
The Blue Lagoons is currently rated 4.6 overall out of 5.
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 4:30 PM
The Blue Lagoons accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Blue Lagoons offers free project estimates.
No, The Blue Lagoons does not offer eco-friendly accreditations.
No, The Blue Lagoons does not offer a senior discount.
Yes, The Blue Lagoons offers emergency services.
Yes, The Blue Lagoons offers warranties.
The Blue Lagoons offers the following services: Custom Swimming Pools Building Backyard Construction Remodels Renovations Acid Wash Green to Clean Chlorine Baths Drain and Clean Chemical Start up Filter Cleaning Remove/Install pool cover Filter Clean Plus Salt System Clean Calcium/Tile Buildup Removal One Time Clean Plumbing Repair Equipment Repairs Cleaner Rebuild andRepair New Owner Pool School Pressure Washing Grout Repair Soda Blasting Tile Calcium Rings Tile Repair Cleaner Repair Rebuild All Equipment Sales Deck O Seal Replacement