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TEXAS HOME WARRANTY

Home Warranties

Reviews

3.03 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
67%
3
0%
2
0%
1
33%


Rating CategoryRating out of 5
quality
3.7
value
3.3
professionalism
3.7
responsiveness
2.7
punctuality
2.7
Showing 1-3 of 3 reviews

SHAWN L.
11/2005
1.0
home warranty companies
  + -1 more
I HAVE BEEN A MEMBER FOR ALMOST A YEAR, AND CALLED THEM ON SEVERAL OCCASIONS. THE RECURRING PATTERN IS THAT THE CONTRACTORS WORKING FOR THIS COMPANY DO NOT VALUE THE HOME WARRANTY CUSTOMERS. ON ONE OCCASION MY 8:00 AM APPOINTMENT WITH A PLUMBER STRUNG ME ALONG ALL DAY UNTIL 8:00 PM WHEN THEY SAID THAT THEY WERE NOT COMING. ON ANOTHER OCCASION AN AC TECH [OF COURSE LATE] SPAT CHEW ON MY LAWN ABOUT 15 TIMES, AND DID NOT RESOLVE MY PROBLEM. THE CONTRACTORS WILL ONLY SCHEDULE WITHIN THEIR CONTRACTUAL OBLIGATION FOR PROMPTNESS. I WAITED 3 DAYS IN THE TEXAS HEAT FOR AN AC TECH TO ARRIVE. TEXAS HOME WARRANTY WAS RIGID AND UN-ACCOMMODATING. I WILL NOT WASTE MY MONEY RENEWING.
Description of Work: APPROXIMATELY 8 PHONE CALLS AND 3 SCHEDULED SERVICE CALLS.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$400

JAY B.
10/2005
4.0
home warranty companies
  + -1 more
OVERALL I HAVE BEEN PLEASED WITH THE SERVICE OR I WOULD NOT HAVE CONTINUED TO USE IT FOR 10 YEARS. ONCE OR TWICE I HAVE HAD A REPAIR REQUEST SLIP THROUGH THE CRACKS, NECESSITATING A FOLLOW-UP CALL FROM ME. I ALSO WAS UNHAPPY WITH ONE PARTICULAR WORKER ON ONE JOB. MOST OF THE TIME I GET A FAIRLY QUICK RESPONSE TO MY REPAIR REQUEST, AND THEY SEND A COMPANY THAT DOES GOOD WORK. THEY ALSO FOLLOW UP TO INSURE THAT EVERYTHING WAS DONE PROPERLY. I HAD ONE BIG RUN-IN OVER A MAJOR REPAIR THAT REVOLVED AROUND THE ISSUE OF ANNUAL MAINTENANCE ON MY A/C UNIT. IT WAS FINALLY RESOLVED IN MY FAVOR, BUT I STRONGLY RECOMMEND HAVING REGULAR MAINTENANCE DONE TO AVOID THIS ISSUE.
Description of Work: THIS COMPANY PROVIDES WARRANTY SERVICE ON THE MAJOR COMPONENTS OF MY HOME. I HAVE USED THEM AND AMERICAN HOME SHIELD, WHICH THEY BOUGHT OUT, FOR THE LAST 10 YEARS. I HAVE HAD 3 AIR CONDITIONERS REPLACED AND A HOST OF OTHER, SMALLER REPAIRS. THE WARRANTY COST UNDER $400/YEAR.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$400

TANNICA S.
04/2005
4.0
home warranty companies
  + -1 more
WE WERE PLEASED WITH THE SERVICE WE RECEIVED FROM TEXAS HOME WARRANTY. THEY FIXED THE PROBLEMS WE HAD OR THEY REPLACED THE ITEM. ALL FOR $40 SERVICE CALL FEE. THE ONLY COMPLAINT WE HAD WAS THAT IT SOMETIMES TOOK THEM A LITTLE WHILE TO GET A SERVICE TECHNICIAN OUT TO OUR HOME. THIS WAS A BIG PROBLEM WHEN OUR AIR CONDITIONING WENT OUT, AND IT IS THE MIDDLE OF THE SUMMER.
Description of Work: TEXAS HOME WARRANTY PROVIDED THE EXTENDED WARRANTY FOR OUR HOME. IT INCLUDED SERVICE OF ALL MAJOR APPLIANCES, IN ADDITION TO THE SERVICE OF OUR HEATING AND AIR CONDITIONING UNITS.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$300

    Contact information

    NOT AVAILABLE, Dallas, TX 75201


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Warranties

    FAQ

    TEXAS HOME WARRANTY is currently rated 3 overall out of 5.
    No, TEXAS HOME WARRANTY does not offer free project estimates.
    No, TEXAS HOME WARRANTY does not offer eco-friendly accreditations.
    No, TEXAS HOME WARRANTY does not offer a senior discount.
    No, TEXAS HOME WARRANTY does not offer emergency services.
    No, TEXAS HOME WARRANTY does not offer warranties.

    Contact information

    NOT AVAILABLE, Dallas, TX 75201