Dallas Sprinkler Repair Specialists. A+ BBB rating and over 20,000 sprinkler repairs completed in the Dallas area. Free estimates and warranty on all sprinkler repairs. Same and next day service.
Called for repair of my sprinkler system at an obvious spot with standing water and system check for other leaks. Found a hidden valve directly connected to water line, which was repaired along with another spot where the line was broken. Several aged impact sprinklers were replaced with smooth stream heads. At invoice time discovered that I was being charged $150/hour for time spent, in addition to being charged at minimum double the retail price for everything -- wire, new heads, new single-valve box, PVC pipe, and unbelievable SIX cans of glue and primer. The hourly rate was nearly the same as a recent attorney appointment, and close to technicians at the luxury car dealerships. I had hoped that management would recognize the overcharges and contact me for a reimbursement for ethical business reasons, but nothing yet. Meanwhile I have notified my community via the community website to think twice about using these folks. Most were asking for references for a good sprinkler system repair company after the freeze last winter.
Description of Work: Replaced broken valve, main line and laterals, installed new single-valve box, fixed one other broken line, replaced 5 old impact sprinkler heads, then system check. Four and 1/2 hours spent doing repairs.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$1,341
Matt H.
04/2019
1.0
irrigation systems
+ -1 more
After receiving a joke of an estimate/assessment from this company, I accepted the work to be done. On the day of the scheduled work they never called and never showed up. I contacted them and was told they scheduled me 4 days later- without ever telling me or confirming any change with me. I'm now left scrambling to find someone else to do the work. STAY AWAY!
Description of Work: sprinkler system repair
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$110
Velveeta W.
10/2015
5.0
irrigation systems
+ -1 more
unknown
Description of Work: They solved our problem, they were punctual, and fixed the problem quickly.
Rating Category
Rating out of 5
Yes, I recommend this pro
Brian D.
09/2015
1.0
irrigation systems
+ -1 more
They've been extremely poor. The installation initially was poorly done. We asked them to come out and repair a few things. They didn't do that correctly. I would never use them again. The price was good. I selected them mainly on the basis of price. But, they did a very poor job.
Description of Work: We had them install our new irrigation controller.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
Response from Superior Sprinkler Services
.
Ben J.
08/2015
5.0
irrigation systems
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$555
Phillip R.
11/2014
2.0
irrigation systems
+ -1 more
The initial service call went okay, however it was clear shortly thereafter the main problem (back lawn sprinkler leaking causing a large puddle) was not fixed. The provider promised come right out and fix the issue, but on multiple occasions told me he would come by and did not arrive. He was too busy with other customers. Eventually, on the third or fourth try (at this point many weeks after the initial service), he did arrive and fix the issue (it was a misdiagnosis first time around). What was perhaps most troubling was the lack of concern from the head office for this issue. I was told that since the technician messed up, he would need to fix it, implying it was not the company's problem. The lack of customer service was appalling and I strongly encourage people to stay away from this company. There are many excellent sprinkler service companies in the DFW area, there's no need to mess around with this low quality outfit.
Description of Work: Sprinkler system tune-up including installation of a new valve and new heads.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$335
David V.
06/2014
2.0
irrigation systems
+ -1 more
They are the most incompetent people I have ever met. I would never suggest them to anyone. I was very unhappy with their services. The man was filthy, and got mud and dirt all over my home. He was unable to fix my sprinkler system on the first attempt, and came back a second timeand it is still not operating correctly. I made an appointment with them, took off work, and the technician was two hours late, and unless I called them they would not have shown up at all because they had misplaced my appointment.
Description of Work: They came out to try and fix my sprinkler system.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$500
Lisa D.
06/2014
5.0
irrigation systems
+ -1 more
Repaired as requested and set timer
Description of Work: Repaired sprinkler system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$265
Bryan B.
02/2014
1.0
irrigation systems
+ -1 more
I am very suspect of Superior Sprinkler's billing and pricing practices. I had them to my home two times, once in lat October and the second in early November. On the second visit, they charged me for something that was supposed to be fixed the first time. I have spoken to owner Joe and his office 4 times since late November and each time they have said they will refund me $50.00. To date, I have not received the money and it has been three months since I was told I would receive it. Joe does not do what he promises.
Description of Work: Provide sprinkler service repairs and service
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0
$450
Evan A.
01/2014
2.0
irrigation systems
+ -1 more
I just bought a house and I don't know anything about the sprinkler system other than it doesn't work. These guys came out and said the control box needed to be replaced and it would be $300. I ok'ed the repair and that was fine. Once that was replaced the system still didn't work so they said they'd have to figure out what was going on and it may take an hour or two since I didn't know the layout of my sprinkler system. I ok'ed that too. Two hours later I asked where they were at. They said they had found the valves but they weren't getting water and they didn't know why. They had disassembled some pipes next to the valves as well. They told me that they thought the some valve was off and they'd need to dig down 4-6 feet to find this valve. They also told me that basically they didn't know what was wrong yet but it was going to cost $2,000-$4,000 to fix it. At this point I asked them to leave. The next day different company came out and spent 15 minutes here. In that time they had the water running to the valves and knew exactly what needed to be fixed. My valves are about 20 years old and need to be replaced. And oh, by the way, the pipes I said the other guys took apart.. they broke them and they need to be replaced too. $1,500 total. I don't know if these guys intentionally ripped me off or if they just don't know what they're doing. Either way, don't use them.
Description of Work: They replaced my sprinkler control box and wasted a bunch of time and then charged me for it.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$500
Mary S W.
09/2013
5.0
irrigation systems
+ -1 more
Great fast arrived on time
Description of Work: He replaced my sprinkler heads from being broke because they are so close to the street
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Carol A H.
06/2013
5.0
lawn service, irrigation systems
+ 0 more
They made the repairs and conducted an assessment of the system. They were on time and very professional.
Description of Work: changed out a control panel, replace sprinkler heads and changed a control valve.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$570
Lisa D.
05/2013
3.0
irrigation systems
+ -1 more
It went slowly because in the process of fixing the broken water pipe, the technician cut the wires. When he (the tech) went to test the fix to the pipe, the sprinklers wouldn't work. My husband asked the technician several times if he could have cut the wire and he kept saying no. Another technician showed up and they re-checked the wires which were cut. They fixed the wires and the sprinkler worked again.
Description of Work: Repaired a broken water pipe.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$120
Robert M.
04/2013
5.0
irrigation systems
+ -1 more
Maybe it was naive but I wanted an estimate of how much it would cost to repair my sprinkler system before I signed up for the service. I spoke with three other repair companies but none of them were willing to provide such an estimate. Each wanted to send someone to my home at so much per hour (or half hour) to fix the problem. This all changed when Mac called from Superior Sprinkler Services. While he wasn't going to come out to my home and give me an estimate, he was willing to talk me through my system even letting me send him pictures of the installation so he could determine a ball-park figure for the work required. His guess was so close it was scary! And it was with no pressure. I was sold. The team sent to do the work was prompt, friendly, courteous, and knowledgeable. All-in-all well worth the research to find this company. Growing up in the country where we often make do, I'm always looking for the best deal I can find. Otherwise, I feel I should have done it myself. In this case, the tools they had enabled them to find the problem without digging up my yard other than at the problem. A big plus! The discount for an Angie's list customer was a plus too. When you call be sure to ask for Mac!
Description of Work: The circuit for the impulse heads for my front yard was located and repaired. The solenoid for the front shrubs was located and replaced. The cable from the timer to the solenoids was replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$345
David C.
04/2013
1.0
irrigation systems
+ -1 more
They found a broke underground valve which they said they fixed. The valve still leaks. They also said they inspected all sprinkler heads. Which I am not sure they did because I have found a couple of heads that are loose. All called them back and left a message detailing the problems. They never returned my phone call. They charged approx 550.00 for the service call. They were at my residence for about 2 hours. I would not use them ever. Just the worst.
Description of Work: This company was supposed to do a lawn sprinkler inspection and were to repair anything that needed to be repaired. They were to insure that all sprinklers were working and to fix any problems found.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$550
Kim M.
08/2012
5.0
irrigation systems
+ -1 more
I called two other companies before calling this one. The first company couldn't come out for three weeks. That was unacceptable as I had a leak that needed fixing now. I called another company and got their voicemail. So I called Superior Sprinkler Services and they came out the next day. The tech was a little late showing up because of a communication problem within the company, but once he arrived, he diagnosed the problem quickly and correctly. The leak is now fixed and I am pleased with the work.
Description of Work: I had a leak in one of my irrigation zones. A worn out diaphragm was replaced.
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Service Categories
Lawn Irrigation,
Lawn and Yard Work
FAQ
Superior Sprinkler Services is currently rated 3.1 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Superior Sprinkler Services accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Superior Sprinkler Services offers free project estimates.
No, Superior Sprinkler Services does not offer eco-friendly accreditations.
No, Superior Sprinkler Services does not offer a senior discount.
No, Superior Sprinkler Services does not offer emergency services.
No, Superior Sprinkler Services does not offer warranties.
Superior Sprinkler Services offers the following services: Lawn Sprinkler System Contractor, Sprinklers, Lawn Sprinklers, Sprinkler Repair, Lawn Sprinkler Repair