Sunburst Shutters - Dallas & Fort Worth

They corrected the issue that I had with them and everything worked out fine.

Excellent! Eight years later, one of the slates was a little loose and a representative came by and fixed it...no charge! That is what I would call good work ethics.

We purchased our shutters from Sunburst over 15 years ago. Other than our dog chewing on them and the Texas heat baking the magnetic connector plates, we have had zero problems. Our shutters look as good today as they did when we first purchased them. They are replacing the dog chewed louvers and tilt rod at a reasonable price, especially considering that they are picking them up, fixing them, and installing them again. We have had to replace most magnetic connector plates about every 5 years due to the Texas sun, but they ship replacements to us for free and it's a simple fix. This is a great product from a great company with excellent and prompt customer service. Honestly, this company is easily top 1% based on the quality of their product and their support of their product warranty and customer service. We are planning to move within the next few years, and I will most definitely purchase from them again. They are the Apple of shutters.

Jared from Sunburst Shutters was prompt and professional. He helped me select an appropriate covering for one of the windows in my home. I was concerned a "pushy" salesman would try to talk me into buying more than I wanted but Jared listened and responded with the information I needed to make a good decision. I've paid half of the amount necessary and will pay the other half upon installation. If the installation goes as smoothly as the measuring and picking, I will be well pleased with Sunburst Shutters.

Wonderful experience from the sales people to the installation. I love the product. I had previously had magnetic shades that lowered from the top and raised from the bottom. The problem with this product was they did not work due to my large windows. When I had taken these shades back to the company they told me my windows were really too big and the magnets/motor would probably need replacing again. I returned these shades two or three times for repair. That meant I had to get these large shades down and get them in my car and take them back to the company. They did repair them each time under the warranty but I knew I had to do something different. My call to Sunburst Shutter for information was immediately answered and I was scheduled to meet with Mike from sales. I had researched the product so I knew I wanted to have the polywood shutters. Mike explained the process and the cost. I decided on the style and color. It took about five weeks for them to be made. I received a call from Arlene and we scheduled an installation day. The installers, Roy and Vince, were on time and did a wonderful job installing the shutters. The shutters are beautiful and work wonderfully. I wished I had made the decision to do this sooner. Roy and Vince told me about the care of the shutters and were in and out within an hour. These guys were friendly, professional, and knowledgeable. The weather had just changed and the cold air was blowing outside. I noticed how much warmer my house felt with these shutters. I am looking forward to seeing if it reduces my electric bill. Even if they don't they look beautiful. Thank you Sunburst Shutters.

It went well jut not the product I'm looking for.

I enjoyed doing business with this company. The people I spoke with on the phone; the rep, Steve, who came to my house and measured my windows and showed me what was available; the installers, Vince and Guy; all were very friendly, courteous, and most of all, very competent and efficient in what they were doing. They were all a pleasure to deal with and I would not hesitate to highly recommend Sunburst Shutters for custom shutters.

Outstanding customer service from beginning to end! Spoke with Arline who was kind and quick to get me scheduled with a service representative. Met with sales rep Jared who explained the various products and options. Jared was very knowledgable and honest. He listened to my needs and wants and offered a few excellent suggestions! After deciding on my plantation shutter choices, Jared promptly measured my home for a custom fit and explained the installation process. Vince and Guy arrived to install my shutters on the day the office scheduled them. They were polite and very professional. Vince and Guy worked diligently to make sure the shutters were installed perfect and after the installation they explained how to operate and clean them. The shutters are a perfect fit (thanks to Jared's accurate calculations and Vince and Guys awesome work). The shutters truly add such beauty to our home from the inside and out. Thank you Sunburst- Out standing work!

Collins was prompt to our first meeting and professional. Sunburst offers both polywood and wood shutters. Having had wood shutters in the past and knowing how the sun can damage the wood, I opted for polywood, especially after having done research on their quality. I was getting new windows soon with a custom picture window, so Collins offered to return after the windows were installed to make sure the shutters for the picture window matched the panes perfectly. The bid came back shortly in line with 2 others I had received, but decided to go with Sunburst. The installers were quick and efficient. These shutters are gorgeous. They are beautifully crafted and I couldn't be happier.

These folks were great from the estimate through the installation. Everyone was prompt and courteous. The shutter was available earlier than estimated. The person that did the estimate was here on time. The fellow that did the installation was on time and very professional as well. Couldn't ask for a better experience!

Went smoothly with excellent results, on time and on budget, left everything clean with no damage.

I purchased wood shutters for our bedroom.

They worked with us to get the right shutters and style. Engineered them to fit our windows perfectly. Installed them in a very professsional manner. We are very satisfied.

Called for estimate. They responded quickly and were professional. They did not have many samples of woven wood shades for me to look at. Another company I called brought me about 4 binders of sample shades for me to choose from. They had one binder with a small section in the binder for me to look at and their price was about 2 1/2 times more. I can't speak about their actual product but the price was outrageous! I went with a competitor and paid $3400 and my shades/shutters look great.

I have used Sunburst Shutters in previous homes and I have been very pleased with their product and the entire process. I received excellent service from the initial sales call through to installation. The shutters are very durable, look exactly like wood shutters, very easy to clean. The shutter acts as an effective insultator to keep the heat out during the hot summer.

We purchased our shutters from Sunburst over 12 years ago. The shutters have held up very well considering the 100+ degree outside direct sun that they are constantly exposed to during summer. The shutters do a great job of blocking outside temperatures. You can really feel a difference if you put your hand next to a closed shutter and compare what you feel against a closed blind. Huge difference. Recently, I noticed that the little metal and magnetic tabs that hold the shutter into place on the window have either fallen completely off or have deteriorated from the sun to the point where they are no longer working. I called Sunburst Shutters, and they hand delivered some new ones to me the very next day at no cost. Now that is great service after the sale!

We e-mailed Sunburst to ask about a rough cost for 6 windows in our dining room to get Plantation Shutters. We got a same day response with an estimate, off my measurements, that turned out to be within 5% of the final cost! We also got a name and number to call to set-up an appointment for a salesman to visit and measure our windows. We set-up an appointment, a Mike was right on time. He had lots of stuff to show us; samples, pictures, warranties and color samples. He looked at our current shutters and suggested what we should go with to maximize similarity. Then he measured all the windows we might ever get shutters on, so that we could order in future with a re-visit. He sat at our table (he also offered to leave and e-mail the data, if that was better) and produced a full estimate sheet within 20 minutes. The sheet breaks down each window or group of windows under a different line number so you can call Sunburst and order like a Chinese Menu ("I'll take a number 1, 3, 4, 5 and 9, please"). The prices were good for 2 years. After Mike left, we looked over the data and within a couple of days ordered lines 1, 2, 3 and 4. We were given a timeline of expected production (4-5 weeks, it was Christmas and they were fill-up) and told to expect a call to schedule the install just after Jan. 1. We had to pay half at the time of order, the remainder due on install. A couple of days after we ordered, we got a call back because when they laid out the shutters and measurement, they had a problem. Because one of the windows had a slight bow on the top, we had planned a filler strip on the top with a flat top, But since the measurements of that window and the two on either side we different, if we went that way we would end up with a very visually poor looking pair of shutters to the left and right because of the required slat size. The best option was to change to a bowed shutter in the middle, but that would cost about $238 more. They explained this and asked what we wanted to do, it was clear this wasn't a bait and switch because of how they explained the process and the details of the problem (and after they installed the shutter, their suggestion was indeed the best answer). After that, we got a call on Jan 4 to scheudle the install and we picked a mutually conventient time. They schedule a 2 hour window for arrival and suggested the install might take about 3 hours. Sunburst called the day before to confirm the install date and time. On the day of the installation, Vince and Roy arrived just after halfway through the scheduled window and got right to work. They brought in all the shutters and placed them by the windows, which allowed us to view them before they started. Then they got right to work and knocked out the whole thing (install, adjust, caulk and check) in less than an hour and 45 minutes. They then took the time to instruct us in operation, maintainence and care before they packed up and left. They were very clear that Sunburst stood behind their product, and don't hesitate to call if there was any problem. The installed product is great and function flawlessly. We are very happy with the whole experience and will have Sunburst back to install more shutters soon!

We live in a condo where we have 5 almost exact size windows: 49" x 65". We were under the assumption that polywood shutters were less expensive than wood shutters so we called for an estimate. The sales rep was very considerate. He arrived before the appointment time, he took his shoes off to walk around the house while taking measurements, and was very knowledgeable of the product. The appointment did not last very long. We liked that we did not have to wait a few days to receive an estimate by email. He was able to sit down and give us an estimate in the same appointment. We knew that with polywood shutters there aren't very many choices in colors but we were planning on getting white anyway. We also had heard of the energy savings with polywood. We were a bit surprised with the estimate total of $2700. That was the only downside. Other than that we probably would have used this company for the purchase and installation. The sales rep was very professional. Out of curiosity, we called for an estimate on wood shutters. It turned out to be almost $600 less than polywood and with a lifetime guarantee also.

This was a fantastic experience from start to finish! They really made it easy! The lady who answers the phone is always so polite and helpful. She set up my appointment with a salesman. The day before we met, my salesman (Mike Crump) requested that I move my appointment by a few hours to accomodate a fellow worker. That was absolutely no problem for me, so we agreed to meet a few hours earlier than originally planned. Mike was the perfect salesman for me. No pushing, no hard sales, great product knowledge and advice, very friendly and trustworthy. He took the measurements and gave me the cost on the spot. I made the down payment (50%) that day, and Mike told me to expect 4-6 weeks for delivery. The estimated installation date was Dec 27th. Around Dec 13th, the sweet lady from the office called to tell me my shutters could be ready the following week. We set up an appointment for Dec 17th, 10 full days before I was told to expect them. Nice! The installers, Ron and Gus, arrived promptly at the appointed time on Dec 17th. They told me exactly what to expect and then set about efficiently and professionally installing 3 gorgeous plantation shutters on my large windows. They cleaned up after themsevles, were exceptionally friendly and polite, and provided exactly the kind of customer service I always hope to get when I hire contractors to work in my home. I am very, very happy with both the service and the product. This is a really great company!

They told me they would be there between 12 and 3, and they arrived at 12:30 and were done by 3. They were very organized and professional in how they worked. There were 2 guys working.

The job was outstanding. The product is outstanding. They are definitely the company to call for shutters and great service.

The work was excellent. They advised us on which color and type. We were a little nervous about it but we went with their suggestions and they are just wonderful. They are very, very nice. We had one callback issue on a little nail hole and they came promptly and fixed it. It is beautiful. There were no problems whatsoever. They delivered them even sooner than they thought they would. We were very pleased. We priced two other places and they were better priced. We were very delighted that we got the very best for less than the others wanted. We would absolutely use them again.

It went great. They were here on time and did beautiful work.

I can't say enough of their attention to detail, from estimate to construction to installation.

Great service from start to finish! Shutters were installed today and look fantastic. Salesman was prompt and professional, as well as installers. Very happy customers! Price was very competitive.