Bad. Did not want to measure and give an estimate and wanted a commitment on the phone and was not willing to come out without a commitment on the phone that we would hire him.
Description of Work: I have called Southwest Interiors and left a voicemail and within a couple of hours, David called back. I asked how soon someone can come out and give an Estimate and he kept saying that he cannot give a date, and if we are ready, he can come out. At first, I did not understand, and I asked him we would like it Measured and get a Bid. He asked me if I knew roughly what the measurements are, and I told him. He said, okay it is $18/sq ft, so you calculate it, and it is roughly and it is around $2,500. I told him, I am not very sure and I need to see an estimate. He said he gets too many people asking him to come out and measure and not hire them, so, he would like a commitment. I told him that I cannot give a commitment without seeing a written estimate. He said he can email it to me that it is $18/sq ft. I told him that it doesn't help me, and I want an actual estimate. I even told him that I understand that not everyone would hire him, but that is the nature of the business....and that we are ready, we need shutters, we will definitely be getting them, but I am not willing to commit to anything(especially when I do not know who you are, never met you etc) before getting a written estiamate. He kept saying it is $18/sq ft. I told him again, we need the shutters ASAP, and if he is not willing to take the risk to measure and give an actual estimate(I wanted to see any add-on's, features, hidden costs, if any), I would understand. And he said Okay and thanked me and we ended the call. He did not want to come out and give an estimate without a commitment of hiring him, on the phone. Now, he was very polite, and that is why the call took 17 minutes because we kept repeating the same thing, but at the end, he pretty much did not want to come out and measure and give an estimate without a commitment on the phone right now, even after I told him that we are ordering it, and not just checking prices. He may be good, but I don't know who would be willing to give a commitment without even meeting them or seeing an estimate in writing.