Southwest Door & Window

The door was installed in October 2015. Within a year the door started to leak during the heavy rains. I contacted the company in February 2017 and spoke with Kimberly who assured me that she would contact the management on this matter. She also stated that the installer of the door has left the company. Well, nobody from the company contacted me. My front door continued to leak and hardwood floors around it continue to rotten from the moisture. Over the year, I periodically continued calling (214-341-2212) to this company with no luck. Finally someone (John) picked the phone in August 2017, and I was told that the labor warranty has expired on this installation and I would have to pay for the service. They were no apologetic stating they have no any records of this issue and definitely were not interested to keep me as a customer. Very sad! Definitely, I will never have business with this company and don't recommend anybody to engage with them either.

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I cannot say enough great things about Brandon and Southwest Door. He was easy to get in touch with, prompt, polite, professional, helpful, and made numerous trips to my house to get all aspects of the job done right. This was for installing a new wood front door--something that affects curb appeal of your home. He advised me about door finishes, and he was right on. The door looks absolutely gorgeous. The new door is also 100 times better insulated and built than the door the home builder installed. The whole thing is solid--when you close it, it's like an airplane door sealing shut. Not the flimsy, air-leaking junk the builder installed. His installers were extremely careful not to harm the marble entry or make a mess. They were on time, and super-polite. And spoke English. I noticed a small area on the door that looked like it didn't get enough stain & sealer. Brandon immediately sent out a guy to touch up the area on the door. Overall I am thrilled with my new door, and also with the new frame and weatherstripping. An A+ job, and I wouldn't hesistate to recommend Southwest Door. I'll have them back when I get ready to replace some windows.

They had to come back twice as thee was a problem with shutting the work. They didn?t pay attention to detail and didn?t seem to know what they were doing. I will never use their services in future.