Sir Grout Dallas Fort Worth

Beware when you see the advertisement for “Sir Grout” in the “Home and Design Magazine”. DO NOT USE this company for any of their services. Sir Grout made an appointment with me on 6/14/21, knowing that I had 3 weeks to redo grout in 2 bathrooms, and that my home was going for sale on July 15th. I received a confirmation email from them on 6/11/21, that my appointment was set for July 7, 2021 at 6:30 PM. No one showed, called, or texted that they were not coming. I called and left a message at 8:30 PM, to have someone contact me immediately since my house was going on the market that next weekend, and did not have but a few days to do the work. I was frantic. No one called me back, so I called the next morning and spoke to their “receptionist” who informed me that my date had been “switched to August”, due to “too many customer requests”. She told me my appointment was only for an “estimate”, not to have work performed. In my initial phone call, I made it quite clear that I needed the work done, and that I needed it done as soon as possible. There was no apology, no discussion about getting someone out to see me immediately, and nothing offered as to any service she was willing to do to make up for their mistake to solve it on my behalf. Her response that they were just “so busy” was unbelievable. I told her again that I needed to speak to someone in management. She said she would have “someone” contact me. That did not happen. This company does not have any customer service at all. No one from their “management staff” ever called or sent an apology letter or text to respond. I had to find someone on the fly to help me redo the grout in time to put the house up for sale that weekend. I would never suggest this company for any work, because of their unprofessional behavior and total lack of caring for their “potential” clients. At this point, even if they had shown up, I am not sure that their “work product” would have been acceptable. --Laurie Schmidt

Excellent. Friendly staff, work done with attention to detail. I was provided a clear explanation of what has been completed, and any stains that couldn't be addressed, as to why.

It was repaired quite professionally. The worker showed up on time and informed us of all actions he would take.

All tile in my home looks brand new again! I am very pleased! My only caveat is that wait time to get scheduled as well as pricing reflects the high demand for quality service. However, it was worth it!

I would recommend this company. Tim gave me a quote and was professional and friendly. Carlos came out with an assistant and they made my flagstone porch look like new. This would be my go-to company when I need work done in the future.

Sir Grout came in and cleaned everything, put in new grout with the original color and restored the original seamless look we once had. It was all done on time and in a professional manner.

He was awesome! The piece of granite in front of my kitchen sink had cracked and was about to break off completely. He came out after hours and worked until almost 9pm repairing my countertop. He was so nice and the counter looks really good.

Great no problems

I hired them to seal the group in the kitchen floor, and to caulk the shower, bathtub, and sink areas of a bathroom. The job was never finished, the caulking between the back splash of the sink and the wall was not done. Unfortunately, I was not home and my son payed them. I spent the next couple of months trying to get somebody to call me back. Every time I called, I would speak with some type of message center operator who would assure me that they will contact the owner and give them my message. Once I finally spoke to the owner he said he would take care of the problem. His employee showed up at my house once, without calling first or trying to contact me to let me know he was coming, I was not home, he left a card with a discount for a next job. Never heard from them again, and I just don't have the time to keep after this..will never hire them again, and cannot recommend them. It has been a few months since the job in the tile of the kitchen was done, and I can see the grout is starting to look dirty. I had this type of job done on another property some years back (by another company), and the grout ooked clean even years after the sealing was done, so I am surprised that this time, not even a year later, the grout is starting to show dirt.

Tim Baggett was clear and concise for an estimate and honored the discount provided with their business card referral. Savalas Lindsay was prompt and thorough with completion of all tile grout in kitchen, pantry, breakfast nook, hall and bathroom floors. Both Tim and Savalas were courteous and professional and answered any questions I had about cost, application and drying time.

The worker called ahead to let me know he was on his way. When he arrived he was very polite and professional. He assessed the work, and began immediately. He explained what the job would entail, approximately how long it would take and how long we needed to allow it to dry before use. He was very thorough in both the cleaning of the granite tops and slate floors, and very detailed with the sealing of both. My counter tops look new, and my slate floor looks spectacular! Also, I hadn't realized just how badly our tub surround needed recalking till I saw the finished work! We're extremely pleased with all the results!

It did not go well, because I was concerned about the price being so high for such a small Area and his reference to the product we had used So I consulted the owner of the janitorial supply company and another marble cleaning company only to find that the service sir grout had sold me was not necessary and may leave my floor in worst condition because of the uneven surface. Something the salesman for Sir Grout never mentioned. So when the technician arrived I asked him could he guarantee the service would restore the floors to the original condition. He said he could not. I told him to let me talk to the salesman. durning that conversation I experienced the worst customer service of my life. He was demeaning, disrespectful and arrogant. He was demeaning regarding the other companies and what the told me and disrespectful to me. At that point I told them I did not want to do business with them and wanted my 300.00 deposit back. He then told me it was non refundable a detail he did not mention during his sales pitch. I did not receive good customer service. This was the Sir Grout out of Carrolton Texas. I also spoke to someone who represented himself as an owner who also refused to return my deposit

I was very impressed with LINDSEY SAVALAS who did the work he was the most polite and neat workman I have encountered he left everything clean and I will call and ask for him if I need Sir Grout in the future The work was very labor intensive and my husband or myself would never have been able to do it or have the materials to stop mold they used I highly recommend the company A gentleman came out and estimated the job and we set a date to do the work

This provider had to come twice because the first time around there was something not quite right with just about every item in the to do list. All the grout work was completed in the end to my satisfaction. The marble floor in the entryway was a nightmare. My dog had peed on the marble floor and there were a few tiles that had stains on them. When Tim, the salesperson came and took a look, he said that they would diamond hone and polish the floor. In the end and quot;it will look like glassand quot; he said. I still have the scratches from the equipment. After the first time they came, the floors looked like they had a haze on them, were dull and dirty. I thought it was a matter of cleaning them and I started cleaning a few tiles. Well, the haze was not going away. I started to look closely between the areas that they had worked on and the areas where they could not get their equipment because they were too narrow, and the untouched areas were so much shinier that it was mind boggling. I called Tim and asked if the problem was that I needed to clean the floor with a special product instead of using water and then buffing the tile. Tim said my floors should have been shiny when the crew left and that he would come and take a look. I told him that in the process my baseboards and stair wood work were all scratched up. I told him that paint had been sanded from one of the black lacquered stair steps, the stair post had been sanded and had lost the stain, and the baseboards had been sanded in a number of areas. I also told him that I had found paint when the crew was here and they fixed the baseboards, but I did not have the materials for the post and step. He said they would take care of that. He and one of the gentlemen that came the first time came again. I discussed my concerns with them. Showed them the damage to the stairs. At that point it seemed to me that the floor was dull not because it was dirty but because it was all scratched, like it was sanded with rough sand paper. I discussed that with them too. Tim seemed to be more focused on the fact that the new finish needed to blend better with the old finish and that if they could get to the areas where they could not get before. I tried to make the point that the if the new finish was as shiny as the old one there should not be a problem with blending that it was not a matter of dulling the shiny areas but of making the newly dull areas shiny. Tim instructed his crewman what to do with the marble floor and to repair the woodwork and then he left. I have to say that the gentleman that was here working on the marble floor worked really hard. He was at it all day. But at the end, even though this time it looked much better, I still have circular scratches from the diamond honing in a good number of tiles. This second time he polished the floor with a different product. Actually I don't think I ever saw him polish it the first time, but may be I missed it. Even with this different polishing the shiner parts still do not look as shiny as the original. There are other parts that still look scratched up. During the day I talked to the crew member about the process, and he said that it was not possible to make it that shiny because the shine I originally had was from the factory, and they cannot do that on site. Well, I wished I had known that. Were did the and quot;this will look like glassand quot; go? The pee stains were gone, but in general the floor looked worse than it was before they ever came. On top of that I found a piece of black marble that had chipped from a tile. I pointed that out, he took the piece, put it in his pocket, and informed me that it could not possibly be from anything he was doing. At that point I could not wait for him to be done and leave. When he finally tells me that he is done and he is ready to go, I asked if he had repaired the damaged woodwork. Very politely he said that he did not have stain, he did not have lacquer but that he had brought a brush to touch-up the baseboards. I was so done, I told him that would not be necessary, and that I would take care of it. I did not bother calling Tim today, it seems to me that they simply do not know hoe to do this right, so what is the point. He did not call me either to see if the results were better. I am looking into DIY products now and see if I can fix this.