Sewell Shutters Inc

Our experience with Sewell was excellent from first contact to completed job. They were on time or early for every appointment for estimate, measuring and installation. The quality of the shutters is excellent and each shutter is a perfect fit. The installers were courteous, professional and paid attention to the details. The owner, Doug Sewell,even made a follow up call the day after the shutters were installed to make sure we were satisfied. All said, Sewell Shutters exceeded our expectations.

Excellent from start to finish. I was very pleased with scheduling, product, installation, and follow up.

On time & great job & fast installation.

Everything went as planned. They even sent a man over on Saturday to do the measuring. This was to accommodate our schedule. Everyone we dealt with at Sewell Shutters was very knowledgeable and very professional. Their price was very competitive also.

They were great! On time. Professional & easy to work with. Took measurement & installed.

Excellent company from start to finish.

Installers were prompt, polite, very efficient. They cleaned up after they were done. The shutters are beautiful and exactly match the older shutters on a nearby window. .

Sewell Shutters sometimes leaves their office earlier than they say. The time listed on Angie's List is 6pm closing time, but on their website it is 5pm. I called at 5 minutes to 5pm and no one called me back until the next day. They sent someone out promptly, who measured my windows. However, he measured some windows without asking me, which have no blinds and never have had blinds. He included those windows in his estimate as well as two doors which also have no blinds. He explained the superior make of Sewell Shutters and I was impressed. The estimate he gave me was nearly twice what one of his competitors was planning to charge. When I thought about it, I contacted him the next day and asked if by chance he included the windows and doors which had no blinds. He said yes, he had. I asked him if he would please make up a detailed estimate very specifically showing room by room, window by window, how much it would cost, and remove the dance studio windows. He told me he was busy on Saturday but he would do it the following day, which I assumed he meant Sunday. I did not hear from him on Sunday. On Monday, he sent me a revised estimate. It was only $1,000 less than the original estimate, which seemed low considering that he was supposed to have removed 5 large windows from the estimate. Therefore, I felt there was confusion and I became somewhat nervous. Given the fact he misunderstood about the windows in my dance studio, I was getting nervous that he possibly misunderstood other things as well. In addition, the estimate was neither sufficiently detailed nor specific. I wrote back and asked for him to be very specific. I was somewhat forceful and adamant, and did emphasize certain things with capital letters. I also asked him to call me as soon as possible. By 11am he had neither emailed nor called me. The owner Doug Sewell called me, and reprimanded me for using caps to communicate, and told me he had been watching his employee's and my email exchanges, that he did he not like what he saw, and that I should take my business elsewhere. While I can see the excellence of their shutters - the way they are made and that they are made in a Texas facility rather than in China - and I don't have any problem with the fact that they are expensive, in terms of customer service, they are charging 5 star prices for 3 star service.

Jeff and his assist were on time, professional and they took great case of the shutters, my home and the installation.

Very smooth transaction. Professionals came & did the estimate & measured. We visited the factory & were very impressed with the quality of shutters. Install team was great & addressed all questions & issues we had. Great shutters & great service.

Sewell's team came in and provided recommendations based upon the aesthetics of our windows and the home. This first order looks fantastic, way better than we thought they would. Perfect color match. Perfect install. We are really happy and will order shutters for the rest of our home.

At every step along this process, the employees were on time, courteous, and were very clean. Once we decided to go with Sewell Shutters after getting quotes from other companies, they provided me with the date the shutters would be ready to install. There wasn't any waiting on the manufacturer because they manufacture the shutters here in Dallas and not China. This is one of the main selling points for me. I wanted to support a local USA company. My daughters' Windows look so beautiful now. I wish we had done this sooner. I would recommend this company to my family and friends.

The day I first met with Sewell Shutters I was given a price and an exact date and time when they would be delivered. The shutters were delivered on time, and installation was quick and professional.

Sewell Shutters measured and install 6 plantation shutters. Sewell Shutters provided us with top notch service from a professional sales rep to highly skilled installers. They were very punctual and considerate of our house and our time. It took 2 installers 30 minutes to flawlessly install 6 shutters. I had a chair rail that needed to be cut and the installers gladly did for us. Not the cheapest bid I got but have no regrets and plan to have the rest of the house done soon. Thank you Sewell Shutters.

Sewell well shutters employees were professional, courteous & prompt throughout the process. I never felt rushed Or pressured. The salesman & installation man all wore clothing representing the company and were friendly. I had priced shutters for this large window twice before to other companies and decided against buying b/c the price was $700 more than Sewell. It was a relief to find a company with a good product at an affordable price! Definitely recommend.

Shutters molded the pierce perfectly! Plus the installers were very personable and knowledgeable about the shutters including ongoing upkeep.

Jeff & Nathan arrived 30 mins, before arrived time. They were very professional. They were knowledgeable in their job and installed the shutters very quickly. We will defiantly tell our friends to call Sewell shutters if they are needing shutters.

We are moving to Texas, or should I say I am returning after my husband's army career. I was given the name of Sewell Shutters by my best friend, who HIGHLY recommended them. So far so good and I haven't even gotten the quote yet! I spoke with Doug the owner who was just darling. He put me in contact with Jeremy, who has listened to my needs as we are so far away (DC area). Jeremy has reached out to our builder in Southlake and is working with them to get the measurements of the windows in our new home. I will write more once I get the estimation? So far, I am impressed with their responsiveness

Love the quality of the product, and that this is a local company that builds their own custom shutters. They were able to match the color of our existing woodwork since Sewell uses the same Sherwin Williams paint that we do. Kris came to our house promptly after we sent an inquiry and provided a thorough review of their shutter products and manufacturing process. Their two installers (Jeff and Nathan) did a wonderful job...very professional, very neat, very efficient. Jeremy, who handles their phones and coordinates installation dates, was a pleasure to work with and is an excellent representative of their company.

Sewell was great! They were were easy to work with and the shutters were delivered and installed perfectly. I will definitely be calling them again.

From the measuring to installation the service was excellent.

Everyone that we came in contact with Sewell Shutters were very professional. From the young man that came to measure and give us our estimate, to the one that came and measured for the 2nd time and the ones that installed our shutters on the date they promised they would be installed. I even went to the plant to see the shutters for themselves and met the ones in the office, all were very friendly and professional. Our shutters are beautiful and we LOVE them.

We called Sewell Shutters, an appointment was set. Chris was punctual. Very pleased with the beautiful plantation shutters. Highly recommend.

Sewell Shutters did a fantastic job from start to finish! Their product is great quality and durable. They have a lifetime warranty with the shutters. And everyone I dealt with was wonderful! I inquired about a quote in January 2015 when my husband and I first started building our house. When we finally had an approximate close date, Kris Toney met us at the house to go over the product and gather measurements for an exact quote. He honored the quote he gave us in January. There was no increase in the price. Kris was great to deal with and did not try to oversell. For example, all our windows are raise and tilt. With the flush mount shutters (I called them standard), Kris brought it to our attention that we would not be able to use this feature of the window. We could opt for the outside mount shutters which would allow us to use the tilt feature, but outside mount are more expensive. I talked to some friends who used different companies to see what they said. Those friends said the companies they dealt with told them they did not have any choice but to get outside mount shutters. In reality, you do have a choice! Granted, you cannot use the raise and tilt feature, but you do not have to spend more money for outside mount. We found a different way to clean our windows rather than using the raise and tilt feature. Jeff and Nathan, the installers, did a fantastic job as well. They called prior to arriving to let me know they were on their way. I was quoted 4 to 4.5 hours for installation time. They were in and out in a little over 3 hours. Very friendly, quick and efficient guys. Another reason why I love Sewell Shutters is because they are a family owned business! This aspect means a lot to me when choosing a company.

Everything went like clockwork. I was told they would be here on August 24th when I ordered the shutters 6 weeks ago and they did exactly that. I received a phone call to let me know they would arrive within an hour and they showed up right on time and ready to begin installation. They were very professional and kind. They were here for a couple of hours maybe and left no mess behind. My husband and I could not be more pleased.