Sears Remodeling - North Texas

unknown

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It was about $2000. The installer was pretty good. I think he kind a got overwhelm. He was just by himself. He's probably close to my age and I am 61. I think he done a pretty good job for being by himself. Boy you can imagine lifting those garage doors. His friendliness and his work ethics.

I did not like my experience with them. It was terrible. The sub-contractor was slow and had bad communication skills. The project manager never checked in on the job and he was not responsive. I will never use them again.

They came out three or four different times over the last four, five or six years and everybody had been very friendly. They knew their job. They were very professional. They're good at what they're doing.

The work was mostly good. One of the doors got scratched and they sent a different installer out and he put the hardware crocked. Everything else had been fine. The project director named Carol is marvelous and has stayed in touch with me the whole time. There was another man is a one man show and I haven't seen anybody like him. He came in and did every cabinet by himself perfectly. He was here when he said he would and brought his lunch with him to save time. So they are going to send the original installer back to fix the crocked door. It was expensive but worth it.

Just do yourself a favor and Do Not call Sears for quote. First off, they say the consultation will take 60-90 minutes. Wrong. It will take almost 4 hours!!! And it’s a 4 hour hard sale. The whole time the guy was pushing the “Trust the Sears Brand”, you know it’s long history & reputation. And they want you to sign on the dotted line, right then. When you only have pictures to pick from for most of your choices. Sorry, I like to see the tile I’m buying. I don’t trust a 2”x2” photo. And then the guy quoted me almost $8,000.00 to REFINISH my cabinets. Not install new ones. Refinish my old ones with a laminate. Are you serious? I’m now getting fully custom all wood new cabinets for less than that price. (I have a roughly 12x12 kitchen.) So with Sears, a kitchen remodel with new boxes will cost you $30,000. Trust me, you can get better for cheaper anywhere else! The only good thing that came out of the meeting as a great recommendation for a pizza place.

One of the contractors was wonderful. Others not so much. Do not expect punctuality or even any notice, if you hire these contractors. They show up on days they weren't supposed to and they don't show up on days they scheduled. One of the contractors did not follow standard floor procedure; and then the company wanted to charge an extra $1600 to build the floor back up. Don't. Don't. Don't.

WORKED VERY DILIGENTLY AND WAS VERY NICE AND FRIENDLY.