Sala Air Conditioning

The service call went very well. The tech, Mark, was very quick and thorough. He found one small part that needed changing out because he showed me where it could possibly go out soon. Better to change it now than have another service call. It didn't cost very much to change it out, either. He said that everything else looked good with my unit. Very pleased with the service!

Prompt service and very friendly team. Made everything super easy and convenient. Would absolutely hire again and recommend them to friends and family!

The technician arrived timely and Was able to tune up our ac quickly. We need to add Freon and they were very upfront on the cost and explained everything.

I really needed a new unit rather than a repair.

Called this contractor, left a VM and they called back early next morning. Unfortunately, after explaining to them the scope of my project they said they would call me back to set an appointment but never heard from them again. I guess they were too busy.

EXCELLENT! Highly recommend Sala Air!

David and Gilbert showed up and troubleshot the compressor. The found a faulty capacitor. They had one with them, so they were done very quickly. The cleaned up the compressor and even changed my filter for me.

Found the problem quickly and were very knowledgeable.

Went well. They were honest about the hail damage and suggested that it probably wasn't bad enough to spend the money fixing.

David and Gilbert were out to inspect it less than 2 hours after I called Sala. They had all of the right equipment and experience to find the problem and come up with a solution. Rather than try to upsell me on a new unit, and knowing that every day it was down I was losing business, they suggested the far less costly plan to replace just the failed compressor on my old (15+ years) AC unit. They managed to find the parts locally, and I had the employees back in the office the next afternoon. I cannot express how confident and satisfied I am with Sala, and will continue to use and recommend them as my AC experts.

The technician arrived timely and determined that I needed two new capacitors and that I was low on freon. He offered to run an "Isolation test" for leaks in my system for $420.00. He said that the $420.00 could be applied to any additional work that may be required. I did not understand why I had to pay $420.00 for a leak test and the funds could be applied to the cost of additional work. I ask that he perform a standard leak that would be cost effective for me, but said that he did not have the equipment for that test. I paid him $300. to add some R-22 add new capacitors. However, the technician appeared to nice, but if the leak test showed little or nothing, they would get to keep any balance of the $420.00. That did not pass the smell test for me. They ended up adding two pounds of R-22 for $190.00, $57.00 for a twin Capacitor 1.5 hours labor plus taxes which totaled 399.37. I called the company and contested what I felt were excess labor charges and the office reduced my bill to $300.00 I have never experienced a maintenance call like this. The house cooled for a day and now I have a new unit, bought from another provider.

They came out on short notice due to the heat, identified the problem and had a spare on the truck with them. After completion they performed a full diagnostic.

Excellent. Always communicate service call, punctual, professional, friendly.

Went with another vendor (Air Patrol) since I could never get them to return my calls.

were late arriving & estimation of completion time is bad. original 2 guys failed to have ac working so another guy came. older guy argued with his younger helper that i could hear it. left my place dirty, 2 holes in my ceiling(not repaired to date). my roof had a leak when it rained & found out that there's a hole in my roof. pipe was relocated so that going into attic is not easy.

Sala got an estimate to me very quickly and answered all my questions concerning scope of work, pros and cons of ac sizes and manufacturers. They arrived at the stated time frame for each phase of work. It was not always the same team member but each one was knowledgeable in assessing previous work done. I found them very helpful in trouble shooting when I lost cooling ability suddenly. They were able to discover where another vendor had punctured a line with a nail. I continue to use them each year for maintenance.

It went well. They see systems that will fit anybody's needs and they have people who install it professionally and know any problems that might be with the current system to correct.

They did what I needed them to do, it was great.

Sala has always done good work for us. If there ever is an issue, they will make it right.

It was pretty good. We've done business with them for a number of years. They have a really good reputation and we've found them to be responsive. They were very professional. I think they came in the spring before it got hot to check our air conditioning and we'll probably use them to check out the heating.

It went good. They do a good job. They're the only ones that did this kind of stuff.

It went well, they were good. They do something for me every year for maintenance and then, when I have a problem, they do something. It has always been excellent, so I can't complain. Normally the maintenance costs are around $40 or so, just to come in and check something. I've learned to trust them, they do good quality work and they kind of go beyond what the normal guys do.

I don't recall their punctuality. I might use them again. The reason I don't use them is not because they did something wrong. It's because my brother-in-law is an air conditioning man. Sala didn't do anything wrong, that's not why I'm using someone else. I'm using someone else because you got to choose your friends carefully, make sure they don't have anyone to recommend. I will more likely recommend them to someone else.

Always professional and responsive. Good crew.

They did not do any work for me because they never called me back to set an appointment. I found someone that wanted my business.