Royal Touch

I found their staff to be friendly and professional. After I explained the problem, they assured me my lamp could be fixed. They explained that they had a lot of work preceding mine and it might take 2 months before repairs could be made. This wasn't a problem for me, but I was pleasantly surprised when they contacted me just one month later and said my lamp was fixed. They did a great job of installing a new socket and switch and the lamp works great! The cost of the repair was more than reasonable. I will definitely use them again!

Fantastic. Super friendly. Didn't mind that the original fix was less than a dollar. spent about 20 minutes with us selecting crystals in the correct colors to replace missing ones on our lamps at home.

It was wonderful to get that level of service, and at such a reasonable price. This is a fabulous business, and I will go there for any lamp repair needs in the future.

The was efficient, done correctly and accomplished while I waited. Great service, great people.

The folks at Royal Touch repaired both to great working condition, and did so in about half the time I was told it would take. I am very pleased with their work.

They gave me a phone estimate. Took lamp in and they repaired it while I waited. Charged exactly what they said they would. Very friendly, professional but folksy. Will use them whenever I have and quot;lamp-needs. and quot;

It's kind of a mom and pop owned. I've used them many times and they're very fair in their pricing. They're quick and even gave me something for free. They make a lamp out of anything. I think many people in Dallas use them.

I walked in, a guy walked up to me and looked at my lamp, diagnosed the problem in about 5 seconds. He found the part I needed and fixed it for under $20 in about 10 minutes. Couldn't be happier with the job.

Walked in and they repaired both lamps while I waited. Each lamp was about $22 each which included parts. Excellent deal!

Beautiful job! Works perfectly and repairs blend with the old finish of the lamp.

Did the work while I waited; offered suggestions on improving the lamps and were very friendly.

Everyone from the initial phone call to bringing in the lamps to updates on the progress of the lamps to completion of the work and pick up was FABULOUS! Their work was impeccable and ready before the promised date. They even carried them out to the car for me. Exceptional customer service...(a rare find these days, sadly)...from start to finish. Have already recommended them to family and friends.

Lamp was taken to shop. Work was done on time and as estimated. Lamp now works.

We have to brass plated table lamps. They helped us pick out lamp shades for them to use in the same room and they are re-wiring, tightening up and cleaning one of the lamps. They are extremely helpful and in the past, we have had them help us pickout and order an authenic globe ffor our 1920's street light. We have used their services off and on for years and would recommend them to everyone.

They were wonderful. They were a little expensive, but they do good work and they are the only ones around here that I know who can repair the types of lamps I have.

What a great place. Busy busy busy but their mission must be to fix every lamp that comes in the door, and they seem to have a highly skilled experienced crew of people to make that happen.

I received excellent service from this small-ish lamp repair/supply company. I took in a floor lamp that needed the switch repaired and a desk lamp that needed welding to repair it. The switch for the floor lamp needed to be ordered if I wanted to match the color of the old one. I opted for that and they were very good about communicating the delay and the reason for it. Cost me about $16.00 for the new part and labor. They had told me when I dropped the desk lamp that their welder was out for health reasons and that it might be a couple or three weeks before it was repaired for less than $15.00. Also, they were good about communicating the issue and had both lamps ready at the same time. It took about 3 weeks, but I was very pleased and not stressed about the delay because they called twice along the way.

I took two large table lamps in for repair thinking they'd both need to be rebuilt with new lamp kits. Right after entering the store a clerk greeted me and said she'd get someone to help me right away as she was already waiting on someone. A very nice woman came to the counter, I told her the lamps weren't turning on consistently. I also told her that I'd found them on Angie's List and had driven quite a way to bring them in for repair. I told her I'd brought a book to read on the off chance the repair wouldn't take too long and they were able to fix them as I waited. She took them to the back and we chatted a few minutes and 10 minutes later another woman brought the lamps out REPAIRED! I was in and out within 25 minutes max. The charge was very reasonable and inexpensive...I was stunned at the level of kindness and service! Needless to say if I need any lamp parts or repairs done I'll go back to Royal Touch. They also have a large selection of specialty bulbs, lamp shades (glass and cloth), finials, ceiling fan pulls, etc. Great place!

Price is good and the quality of work done is excellent. I would definitely use them again in the future if needed.

They are excellent and I wouldn't go anywhere else. I took the lamp to them in pieces and they totally reconstructed it. They are wonderful, they finished the job within a week and the quality of their work was well worth the cost. I trust them and I will continue to use them.

The work was done while I waited. They were quick, friendly, competent, and reasonably priced.

Tops in customer service!!!! Great experience with everybody in the shop. Lamps were fixed while I was helped in finding the lamp shades. Definitely would recommend Royal Touch to all my friends and everone on Angies List.

I called several lamp repair places and the one closest to me charged $37.95 to replace a socket and it would take four weeks. I had several places refer Royal Touch so I called them. They charged $20 to replace the socket and they did it while I waited - within ten minutes! Everyone there was very knowledgeable, professional and helpful.

We waited 3 months for an appointment, because they're so busy (so that means they are good, right?) On the original visit in late Nov. 2009, we took one of the lamps so they could see the situation. The lady at the front desk said, YES, they could easily cut through the plaster lamp (without damaging it) as well as the metal rod inside. But after we dropped off the lamps in late Feb. 2010, we received a phone call saying, NO, they could not cut through the plaster, that they don't do that - they could only remove the candle and replace parts. The lamps had sentimental value, so we went ahead with the project. When we went to pick up the lamps a week later, some areas of the plaster had been visibly chipped, but they would not take responsibility or own up to that. We took the lamps home and discovered the harps and saddles were not mounted level, nor did the switch face the front of the lamp (so the lampshade would be sitting cockeyed) and all the cords were 40 inches too short. We called, and returned the lamps the same day. I had to sweet talk them into doing the work, the girl at the desk was kind of lah-dee-dah about everything -- luckily I had the original cord with me, so the length issue was irrefutable. After gently pointing out all the mistakes, finally, the smirks on their faces disappeared, and their uppity attitude changed. They took a full 30 minutes and did an excellent job on the lamps. So -- if pressured, they can do really fine work -- although the lamps are chipped and I have to take care of that elsewhere on my own dollar. They did not offer me a discount or attempt to placate me, or even say they were sorry. Additionally, I had now made 4 round trips of 1 hour each for those lamps, so I am not a happy camper. Apparently, they are about the only game in town -- it kind of makes me want to open my own lamp repair shop and give them some competition. On all 4 trips to the shop, it was apparent that there is discontent among the employees and this affects the way they deal with customers. We will not use this company again.

Waited on by a cheerful, knowledgeable person. Repair was made while I waited, which was great since shop is rather far from my home in Carrollton. Shop does only lamp repair; it doesn't sell lamps.