R & S MECHANICAL

As noted below they have done multiple jobs for me over a number of years. Yesterday they installed a new water heater for me (I requested the specific model). They followed their appointment schedule and arrived promptly with the new water heater as scheduled. Their work was very professional and completed in minimal time (2 hours).

Had a new countertop and sink installed by a different contractor, then called R&S Mechanical to come out and hook everything up underneath - sink, dishwasher line, disposer & water filter. They did all plumbing work under the sink. Once finished, I asked what I owed and how to pay, and the tech said the office would bill me. Ok, a little weird (didn’t even know the amount at that point), but fine. Weeks pass, my mind has moved on, and I get a call from Leslie at R&S saying I’m past due on payment. I said I was happy to pay but hadn’t seen any bill, but the persistent tone from her was as if I was a delinquent who didn’t want to pay, even as I was saying I wanted to. I took exception to that, as I simply hadn’t noticed any bill coming my way. Turns out they had sent a paper bill in a very plain envelope, which I found it in a pile of anonymous junk mail that it looked a lot like. Their options were to give them a cc # over the phone (bad idea), write my cc # on the invoice and mail it (bad idea), or to send a check. I asked if they had any secure way to pay online, and she said no. Already miffed about the tone she was taking with me, I suggested they look into more modern/secure/convenient ways to bill and pay, to which she replied “we’re just old fashioned”. Whatever - I found a stamp and mailed a check. BEST PART: Skip forward a few months and the plumbing underneath comes apart — the p-trap just dropped away on the disposer end during a dishwasher cycle and flooded the underneath of my cabinets pretty badly. I called R&S, and Leslie said they’d get someone out to fix it but that it might be the next day. I was fine with that. The next day (a Friday) passed without my hearing anything from them, so I rang them around 6pm. I talked with Leslie’s father, who said that he had looked at my order on Thursday and decided they hadn’t done that part of the work. That’s not at all correct — I had a NEW sink with nothing installed underneath, just two drain pipes coming out of the back wall. They installed everything, including the p-trap that had come loose. He then goes into “My daughter says you were mad about being billed for the previous work, so how could I even expect you to pay?”. So there we go again with the whole “you’re a delinquent” thing. I said that’s not true, and that I had offered to pay the techs at time of service. But now we’re into the whole “That’s not what MY DAUGHTER says” (he was yelling) routine, and you can never survive those, obviously. Anyway, 1. I shouldn’t have to pay for warranty work; 2. I never expressed any unwillingness to pay, despite whatever story his daughter had fed him. He yokeled a bit more about the late payment, how I had many options to pay (as if I hadn’t used one to do so) and other things that aren't relevant to any warranty of their work. He then started denying once more that they had supplied any material (still not true), so he wouldn’t agree to repair it. I told him that it sounds as if he just doesn’t stand behind his work and that I’d rather just plaster reviews everywhere saying as much than argue with him further. He said “there ya go!” and hung up on me. So here I go. Apparently, “old fashioned” means very archaic/insecure billing practices and deciding not to stand behind their work WITHOUT BOTHERING TO TELL YOU, so that you wait around for a call that doesn’t come, and go into a weekend on the third day of not having a usable kitchen sink. Want that kind of “service”? Call R&S Mechanical.

Had a new countertop and sink installed by a different contractor, then called R&S Mechanical to come out and hook everything up underneath - sink, dishwasher line, disposer & water filter. They did all plumbing work under the sink. Once finished, I asked what I owed and how to pay, and the tech said the office would bill me. Ok, a little weird (didn’t even know the amount at that point), but fine. Weeks pass, my mind has moved on, and I get a call from Leslie at R&S saying I’m past due on payment. I said I was happy to pay but hadn’t seen any bill, but the persistent tone from her was as if I was a delinquent who didn’t want to pay, even as I was saying I wanted to. I took exception to that, as I simply hadn’t noticed any bill coming my way. Turns out they had sent a paper bill in a very plain envelope, which I found it in a pile of anonymous junk mail that it looked a lot like. Their options were to give them a cc # over the phone (bad idea), write my cc # on the invoice and mail it (bad idea), or to send a check. I asked if they had any secure way to pay online, and she said no. Already miffed about the tone she was taking with me, I suggested they look into more modern/secure/convenient ways to bill and pay, to which she replied “we’re just old fashioned”. Whatever - I found a stamp and mailed a check. BEST PART: Skip forward a few months and the plumbing underneath comes apart — the p-trap just dropped away on the disposer end during a dishwasher cycle and flooded the underneath of my cabinets pretty badly. I called R&S, and Leslie said they’d get someone out to fix it but that it might be the next day. I was fine with that. The next day (a Friday) passed without my hearing anything from them, so I rang them around 6pm. I talked with Leslie’s father, who said that he had looked at my order on Thursday and decided they hadn’t done that part of the work. That’s not at all correct — I had a NEW sink with nothing installed underneath, just two drain pipes coming out of the back wall. They installed everything, including the p-trap that had come loose. He then goes into “My daughter says you were mad about being billed for the previous work, so how could I even expect you to pay?”. So there we go again with the whole “you’re a delinquent” thing. I said that’s not true, because it isn’t, and that I had offered to pay the techs at time of service. But now we’re into the whole “That’s not what MY DAUGHTER says” routine, and you can never survive those, obviously. Anyway, 1. I shouldn’t have to pay for warranty work; 2. I never expressed any unwillingness to pay, despite whatever story his daughter had fed him. He yokeled a bit more about the late payment, how I had many options to pay (as if I hadn’t used one to do so) and other things that aren’t relevant to any warranty of their work. He then started denying once more that they had supplied any material (still not true), so he wouldn’t agree to repair it. I told him that it sounds as if he just doesn’t stand behind his work and that I’d rather just plaster reviews everywhere saying as much than argue with him further. He said “there ya go!” and hung up on me. So here I go. Apparently, “old fashioned” means very archaic/insecure billing practices and deciding not to stand behind their work WITHOUT BOTHERING TO TELL YOU, so that you wait around for a call that doesn’t come, and go into a weekend on the third day of not having a usable kitchen sink. Want that kind of “service”? Call R&S Mechanical.

Two guys came out to do the work and they were a great team. They seemed very knowledgeable and very efficient. They worked very well together, while 1 was working on the gas line the other was working on the toilets. They explained everything to me in detail and answered any questions I had.