They were responsive. I know they were good. I know punctuality is not bad. I would have heard about it. My husband is a very punctual person. It looks great. I remember them setting it up, and there was no need to reorder it. He would have complained. I know that for a fact. I don't know who showed up, because I was not here.
Description of Work: They were adding Ethernet drops for us. We decided we wanted to run more.
Rating Category
Rating out of 5
quality
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Christine B.
07/2017
5.0
They were great. They do great. I didn't have to interact with them. All I did was the guy did the work, and he was good about keeping things tidy. I didn't want cords all around. They were good about keeping tidy. They came in and did it smoothly. Nothing to complain about. They were done.
Description of Work: They put in Ethernet drops for our networks and camera.
Rating Category
Rating out of 5
professionalism
5.0
Yes, I recommend this pro
May S.
11/2016
1.0
electrician
 + -1 more
Worst customer service experience I have ever had.p
Description of Work: TV picture was stopping and pixilating. Preston TV picked up the set on September 29, 2016. In a week I called to find out what the problem was. Left several voicemail messages which were not returned. Finally I learned they had ordered a part which was on back order. After six weeks I had to go into the store because again they were not answering my calls. They said they had no idea when part would be shipped. So I suggested they try another vendor ---duh! They got the part right away. Then we agreed on a delivery date. They did not show. So I finally got the TV back TWO MONTHS after they had picked it up. And guess what? THE PROBLEM WAS NOT FIXED. TV still stopping and pixilating. Have opened a claim with my credit card company.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$318
Valerie T.
09/2016
5.0
satellite tv service
 + -1 more
I called them when my initial installer went AWOL and all TVs lost signal. I was able to schedule a service call quickly by calling their main number. The day of the visit, they called to ask if it was okay to arrive 30 minutes before the scheduled 2-hour window. The two technicians arrived promptly, hustled and figured out the issue quickly and professionally. They checked the dish, checked each TV, isolated the bad cable and bypassed some bad wiring that was causing the signal loss between the dish and the TV boxes. They were in and out in one hour flat. Of note, I knew where most of the wires had been run and that probably helped them troubleshoot my situation and probably cut some of the total time needed. A+ work, though. Recommend them to anyone. And, I wish I had called them instead of my initial installer. There wasn't much time for chit chat, but I learned these two installers have worked for this company for 29 and 25 years, respectively.
Description of Work: Troubleshooting Satellite Install
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
judy W.
03/2016
1.0
home theater design
 + -1 more
I wouldn't call them crooks. I wouldn't call them incompetent. I would only say that I asked for a diagnosis and didn't get one, although they had the unit for the better part of three weeks. They should have refunded my $45 but didn't. When I called to ask to talk to the tech who was working on my amplifier, he was always "out to lunch." When I asked to speak to the owner, he "hadn't come in yet." I could never get a straight answer to what was wrong with my amp. They said they would order parts but not charge me if the parts did not work. Well, they couldn't find parts (for less than $100's of dollars) so they told me to pick it up. Live and learn. But amp is a tube amp and that may be their problem. But I did provide schematics and point to point voltage requirements. Shouldn't undertake a classic repair if you don't understand the electronics. They are probably fine on solid state equipment where they replace modules (until it works).
Description of Work: Nothing.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$45
Martha W.
03/2016
5.0
electrician
 + -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Gerald M.
09/2015
5.0
electrician
 + -1 more
unknown
Description of Work: Repaired satellite tracking
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
William S.
04/2015
4.0
electrician
 + -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$75
Martha W.
12/2014
5.0
computer repair, electrician
 + 0 more
.
Description of Work: Made adjustments so I was able to get service in my bedroom area and made necessary adjustments to get Roku in that area. They were very professional and I was pleased with the service. I highly recommend them and would call them with any issues.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Martha W.
12/2014
5.0
computer repair, electrician, electronic repair
 + 1 more
.
Description of Work: Made adjustments so I was able to get service in my bedroom area and made necessary adjustments to get Roku in that area. They were very professional and I was pleased with the service. I highly recommend them and would call them with any issues.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Martha W.
12/2014
5.0
computer repair, electrician
 + 0 more
.
Description of Work: Worked on my remotes
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
vicki W.
12/2014
4.0
electrician, tv repair
 + 0 more
Repaired TV. (see other comments)
Description of Work: Took TV in for repair. Provider VERY busy and it took 10-12 days to get estimate for needed repairs. Once estimate obtained, work was completed in less than a week. Overall scores would be higher if there had been better communication re: delays.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$250
Oliver O.
11/2014
4.0
electrician
 + -1 more
Didn't get it right the first time, one of the pedals that was working before wasn't working after the first visit. However, they corrected the problem promptly with no questions asked, and free of additional charge. I can't even be positive that the malfunction was their fault. In any case, they were polite, and I was satisfied. I'd recommend them.
Description of Work: resoldered electrical connections for the foot pedal of an medical exam chair.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Robert L.
09/2014
5.0
home theater design, video transfer, satellite tv service
 + 1 more
It is a family operated business and they do a good job. They also fix televisions but I have never had our TV fixed. It is always the same people there. We do not have any agreement with them. They are very close to us. They are not over priced, they have been here since the 1950s. They are punctual, professional and they know what they are doing.
Description of Work: They looked at our audio, satellite and antenna cable. I have also used them to transfer VCR videos to CD.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Kathleen T.
07/2014
5.0
electrician
 + -1 more
Very pleased, have used them before, will again.
Description of Work: We had a power supply problem and a lamp problem. They picked up our 50 inch TV, repaired it and had it back in less time than expected.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Lyn B.
04/2014
5.0
small appliance repair, tv repair
 + 0 more
I initially took the CD player to another shop. They told me that it couldn't be fixed because it was old and parts weren't made for it anymore and that I might as well throw it away. The player was very expensive at that time. I then took it to Preston TV and Video and said that they might be able to fix it. A couple of days later, they called back and informed me that it was ready. They barely charged for it - I believe it was just the minimum. I was impressed. They're a small, non-corporate store yet they knew what they were doing. They were friendly as well.
Description of Work: Preston TV & Video repaired an old CD player two years ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
SCOTT S.
01/2014
5.0
electrician, home theater design
 + 0 more
Brian and Jeff were on time. They were very professional. Discussed whether I wanted to have cables hidden but I went with the cheaper solution where they neatly bundled them up. Bought the bracket from them for $79 and an HDMI for $30. Total cost was $280 which I thought was reasonable. They were professional and worked with me to decide how high on the wall I wanted to mount the TV. They worked efficiently and when they were done I was very pleased with the job and they cleaned up all the dust from drilling in the brick. Overall, I felt they were very professional and would certainly recommend these guys over the and quot;Geek Squadand quot; or some other big box service where you don't know what you are going to get.
Description of Work: Mounted 55" LCD Flatscreen on Brick Fireplace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
Georgianne S.
04/2013
5.0
electrician, tv repair
 + 0 more
Very happy with everything.
Description of Work: Have an old 40" Sony Trinitron (2003) that's about 300 pounds. Had problems turning on. It went from clicking on 5 times to get picture to about 100 times. It would click on/off, on/off, on/off......... Called Preston TV and they came within 2 days. Serviceman took internal board out and back to shop. Shop took 1 week to find and repair problem. They rebuilt voltage power supply.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
Carol G.
07/2012
5.0
electrician, computer repair
 + 0 more
I grew up around electronics and ham radios and I know how to solder so I wasn't about to buy a new computer or pay $200 to replace a $6 part. The only problem was, between my old eyes, shaky hands and worn out tools, I managed to seriously damage my motherboard trying to get the old part out. I took it to one place where the technician talked to me as if the whole process was way too complicated for me to possibly understand, being a woman and all. Another place wanted to charge a fortune. I remembered Preston TV. They installed a TV antenna for me and I was very pleased with their service, the quality of the antenna and the price. I took the motherboard and the new part in and asked if the board was beyond hope. A technician looked at it and said he couldn't see the tracers so it was hard to tell. I asked if they could solder the new part in and I'd try it out. David, who I think must be the owner, said it would be a gamble because they would have to charge for an hour of labor (which is much more reasonable than most places). I knew it was a long shot but I decided to take a chance. The next day I stopped in. They said the part was in but it was shorting out. I asked if they could try again. When I went back to pick it up David said it wasn't shorting out but they didn't know if it would work. I pulled out my card expecting to pay for a couple of hours of labor. When David handed me the invoice, not only did he only charge for one hour, he refused to take payment until I took it home and tried it out. He said if it worked, then I can pay. If it didn't work, there would be no charge. When I reassembled the computer there was no power but because they kept it from shorting out, there was no further damage.I understand that not charging me for the work they did must have been an act of kindness and customer care and not their policy, but that's one of the good things about dealing with small businesses. Things like this are their decision, not corporate's decision. Preston TV and Video is the kind of business that we all used to depend on. They not only treated me with respect as a intelligent human being, they really understand electronics and are willing to step out of their specialty to take care of their customers. I miss this attitude in today's business world and hope they stay around forever.
Description of Work: Attempted to save a damaged computer motherboard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lyn B.
07/2012
5.0
video transfer
 + -1 more
Preston TV and Video did a great job.
Description of Work: Preston TV & Video tansferred a tape to a DVD for me.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$24
kimi M.
02/2010
1.0
tv repair
 + -1 more
They brought it back and set it up and it did not work so they took it back to the shop. They still have our TV at their shop. They will have had our TV for a year this coming March.
Description of Work: They picked up our televisoin for a repair.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Paul W.
01/2010
5.0
tv repair
 + -1 more
For a very reasonable price, they diagnosed the problem and gave me an estimate. The cost was more than I wanted to spend for an old TV, so I decided not to have it fixed. I would use them again.
Description of Work: I dropped off a broken flat screen TV for a diagnosis of the problem and an estimate to fix it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Eleanor L.
12/2009
5.0
home theater design
 + -1 more
They were scheduled to come about 9:30AM and showed up about 10. They immediately fixed the fuzzy sound through the speakers in another room and checked the remote for the motorized TV mount. That they couldn't fix, but thought that a battery replacement might be the culprit. It quickly became apparent that their technician who could program our universal remote was needed. He arrived almost immediately and spent several hours programming the remote, making sure we had HD on all the TVs in the house, testing everything in the system and showing the homeowner how to operate the remote and where to position the transmitter should it be moved. It went very well overall, and I recommend them. highly.
Description of Work: We had malfunctions with the universal remote at the master center, fuzzy reception through speakers in another room, the HD wasn't working on one TV and a few other minor irritations with our entertainment system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$200
David D.
07/2009
5.0
home theater design
 + -1 more
They serviced the TV three times in the past three years, and were able to repair it the first time. This time they did a valiant job in rebuilding a component board, but the issue was on a part that is no longer available. The cost to locate a part on the secondary market is more than the cost of many new LCD TVs, so they recommended not fixing the TV, and refunded the repair cost of the second repair. They also made arrangements to have it recycled rather than sending it to a landfill. This was an act of terrific customer service and integrity, and I was very pleasantly surprised. I highly recommend Preston TV and Video if you have any TV issues or need someone to advise you on your home entertainment system needs. David and his team due business the right way!
Description of Work: Serviced a Dell LCD Flat Screen TV. Preston TV has experts that know how to service every brand of TV, and were my first choice, since Dell was nearly impossible to deal with once the TV was delivered to me in 2005 (an ordeal all it's own). They did repairs on this TV in the past, and bottom line, it is a piece of junk, and I will never buy another Dell product regardless of the type of product or deal. Ever.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$187.55
Barry D.
04/2009
5.0
home theater design
 + -1 more
Fantastic. They were great and I will use them again.
Description of Work: They set up my flat scree tv on the mantel which was challenging because of the slope. They did a fantastic job. Also, they set up the speakers throughout the downstairs and patio. The work was flawless and they were even here early and were very nice.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Electrical,
TV Repair,
Stereo and Home Theater Systems,
TV Service - Satellite,
Computer Repair,
Video Duplication & Transfer,
Electronic Gadget Repair,
Appliance Repair - Small,
Internet Service,
Cabinet Making
FAQ
Preston Tv & Video Inc is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 5:00 PM
Preston Tv & Video Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Preston Tv & Video Inc offers free project estimates.
Yes, Preston Tv & Video Inc offers eco-friendly accreditations.
No, Preston Tv & Video Inc does not offer a senior discount.
No, Preston Tv & Video Inc does not offer emergency services.
No, Preston Tv & Video Inc does not offer warranties.
Preston Tv & Video Inc offers the following services: Commercial television, electronic repair, internet installation, media room & wiring.