PICTURE PERFECT LANDSCAPING

Description of Work: Jason Lackey of Picture Perfect Landscape installed an irrigation system at my home. He markets himself as a "water-saver landscaper" and does a lot of work in the Oak Cliff area. My home is quite some distance from there, but he contracted to install the system at my home nevertheless. There were problems with the installation from the beginning. He was slow to get out and finish; he did not complete tasks in a timely manner--even admitting to me in an email that he felt guilty about "dropping the ball" re my job; A tree consultant who was out to my home a couple of weeks after the irrigation system was installed warned me that the mulch Jason applied after installing the drip system was piled too high against my trees and rot was already beginning to be apparent. Jason admitted that the mulch was applied incorrectly and said he would come out and correct the situation, but he did not. Most importantly, ten weeks after the system was installed, it was apparent that my plants were not getting enough water via the drip system he installed. I lost thousands of dollars of shrubs and plants. Some were relatively newly planted, but many were well established plantings that I had had for years. I asked Jason repeatedly to come out and look at the system and the dying plants and make adjustments, but he would not come back out. Eventually he told me that I had signed paperwork saying that "an irrigation system has just as much potential to damage the landscape and environment as to help" and then that I was "out of the service area" and should contact someone else to make adjustments. In other words, he installed the system, but was unwilling to stand behind his work, which was inadequate. I had thought I was giving a young man starting a business a helping hand, but it has been a very costly mistake.