Olshan Foundation Repair

They had accidentally broken some sprinkler lines and when we complained about that, they came out and fixed them for free. One thing that I was disappointed about was we called them 3 times trying to move our schedule and they said they can't. Then they called up later and said we need to have a holiday party on the scheduled day, so can we move it to a closer date? They couldn't work when we desperately needed to move the schedule, but as soon as it interfered with their holiday party, they moved it. Then they tried to complete 2 days work in 1 day and our foundation is not quite right.

After doing some fairly comprehensive research and receiving several competitive bids over the phone, we decided to go with Olshans Plumbing for the following reasons:
(1) They did NOT assume that they already knew my problem before I described it to them,
(2) There WERE patient, asked good questions and very courteous in talking with me over the phone,
(3) Scott did a great job, cleaned up after he was done, and answered all questions I had during the installation process,
(4) Their prices were VERY competitive considereing i wanted a much higher grade of HW heater than what the other plumbing companies offered as and quot;standard.and quot; These models (offered by the competitiors) were spec-grade, lower quality, less years of warranty units that maximized the plumbing company's profit margins but not at all what I was looking for.
Two thumbs up for Olshan's Plumbing from this very particular, sometimes-demanding Engineer!!

They had to repair my foundation a couple times because they didn't do it properly the first time and now I have to repair it again.

They broke a lot of our concrete and did not fix it. They also tore the limbs off of a tree and severed the roots of the tree which caused it to fall. They fixed the foundation but caused a lot of other problems and did not come back to fix them.

They were fine. They did a good job. The initially they came and were pretty responsive. A year or so later I had a problem and he said it would take me three months to get on his schedule. I told him that he had already done the work and why would it take so much time for somebody to come and answer couple of questions. After they got the job done their customer service was not that good. However, they did send somebody out after I made the statement and it did take them a month or two to come out.

The people at Olshan with whom I dealt were all accommodating and helpful.

My washing machine and dishwasher were both backing up into my sink. This company had previously installed my hot water heater at a reasonable rate and excellent service, so I called them out again. He was running late because he got caught in the 635 5pm traffic coming out of his last call in Lewisville, but called to let me know. Once he arrived, he apologized, but I told him it wasn't a problem, which it wasn't. He ran a camera down the 1st clean out drain, saw no problems with the pipes (other than build up), and then snaked them out. He then went to the kitchen clean out, ran the camera and saw quite a lot of build up, so he snaked it out. After snaking, he checked the pipes with the camera again, and then tested by running the dishwasher and draining it. He reported back to me that he had checked the pipes all the way to the T. I had a $50 coupon from when I used them previously, and he already knew to honor it when he wrote up the bill. I am very happy with this plumbing company and plan to use them from now on. They are reasonable, do very thorough and efficient work, are professional, and seem to want to do a good job because that is how they work, not just for a good review.

It went well. The team was very clean and picked up after themselves. They did break one sprinkler pipe. They provided the service as described. When presented with the bill for the sprinkler break they paid it promptly. The team they send out is always good.

There was nothing that I disliked about them. I thought they were easy to work with. I think their service is good. They were very professional. They were organized and they were generally pretty easy to work with. We will use their services again in the future.

The ground under the slab shrunk and we had some deformity with the slab which makes doors difficult to close and causes cracks in walls. They have done a really good job and honored their warranties.

They showed up when scheduled and performed as contracted. Workers were professional and knowledgeable.

I called in August to set up an appt to get the foundation checked due to cracks in the wall. It was a month and a half to get a person out to survey the problem. I was disappointed I waited until vacation was over to call. I could have gone on 3 vacations while waiting for the survey. The engineer came over and gave me a report of the problem areas and the suggested repairs. I compared with other companies and the assessment and price were the same. I decided to go with Olshan because I had used them before and they did quality work. The team came out and did the work in one day. They were very neat and the yard did not get torn up at all. I was happy with the work done.

We used them because they did kind of a complimentary plumbing check after they did some foundation work. We had trouble finding a company that wanted to come out and do the second part of the work, which was actually finding the leak. Olshan was willing to come do it, so we went on and gave them the job. They did OK. They did cut some electrical wires for our sprinkler system, so that part of if we were not happy about. They just covered the wires up with dirt, so I would not use them again. It took us awhile to figure out why our sprinkler system wouldn't turn on. We did contact them. We told them we thought that they might have done something to the sprinkler system, and they came and looked, and looked, and looked actually couldn't find anything. Then, later on, someone else while digging found the broken wire. They did come out and were willing to try to fix it, so I will give them that. If they could have figured out what they had done, he was going to fix it. They get a D for quality because I feel if you damage something in someones house, that isn't good. They were OK on punctuality. It was just the individual workers that messed something up and tried to hide it and that's not cool. The management and everybody was fine and tried to fix it, but they just aren't hiring good people.

Although the representative indicated they were quickly available, the weather did not cooperate and their schedule backed up. I realize this was beyond their control. We orginally decided on a certain holly tree but changed this tree for another tree that was darker in color and denser. The original trees were delivered and this was not discovered until the others were in place. The new shrubs were dropped off weeks before they could begin the project. Some of the trees and shrubs were placed in our front yard near the curb, others were placed in the backyard. I notified my Olshan sales person that they had arrived. The large ones fell over and stayed that way for weeks, until the crews came to do the work. Having the tree containers on top of our grass for this period and then having the workers walk back and forth over the grass to access our back yard caused us to lose the grass in this area. They did not replace this grass although the sales person indicated they would. Crews were not good at following the landscaping plan. The salesperson had to dig up and replant some of the plants because they were not planted in the correct places. The crew did a poor job spacing some of the transplanted shurbs. My sales person repositioned several of these herself. Once our pergola was installed, and a little time passed causing the Holly trees to loose some of their leaves, it was evident that the Holly trees were not spaced anywhere close to evenly. Since future plans included the installation of a fountain in the center of the pergola, the uneven spacing of these trees would be an eyesore. Within the first year after installation we called and requested that the trees be respaced. The owner refused. We also had an issue with the paver patio sinking in a few places. The owner of Olsahn responded and had the pavers reset as necessary. I hired another landscaping contractor at this point and had the Holly trees respaced. This cost me hundreds of dollars, but I am now pleased. Olshan did a good job of installing drains to keep rainwater from pooling in our backyard. I would not use them again because I believe they should have provided better warranty service.

The sales person came to the house and checked elevations. He drew up an estimate marking all areas that needed to be raised. He also made note of the previously installed areas which needed to be adjusted. These were covered under warranty. The crew arrived promptly and completed the work in two days which was what I was told would be required. For the most part they were neat and quiet. I did have to pick up a couple of soda cans and they left the back yard hose thrown in the middle of the yard. Otherwise, things were left pretty much as they found them.

They were great. The foreman or salesman was actively involved and explained what they were going to do. He did it really well and I was impressed.

Olshan did major repair work on the foundation in December 2008. In June 2009, the foundation started to shift. They returned within a month to do the repair work, and the foundation is firm again, but I never received an explanation about what caused it - poor workmanship? Soil? The communcation was poor. So the grade I give them for quality is really for the December work - if it doesn't shift in a year, I will ask Angie's List to change the grade to an A. This company has been good to work with, but I can't help feeling uneasy that a) perhaps the foundation was in such poor shape it shouldn't have been repaired, and b) they may not have installed as many piers as they needed, or deep enough. I can only speculate, as I have not heard a word from them since the repair almost 2 weeks ago. I don't feel assured that this will not happen again, and little clue as to why it shifted in the first place. Also, the warranty covers the foundation but not the resulting damage to the house - we now have outside cracks to repair and inside walls and tile to repair.

They assured me that this would take care of my problem, but the drains kept stopping up and could not handle the amount of water that came on my lot when we had big rains. I ended up going with another company to have a $8000 retaining wall built. I feel like I threw away $6750. Before I knew that the drains were not going to work, I referred a friend to Olshan. I was supposed to get $100 for referral....I never saw it.

Mr. Cash was 10 minutes early to our prearranged meeting to access the cracks in my walls and to determine if my foundation needed work. He measured, calculated, and had a bid for me in under 30 minutes. I phoned the next morning to set an ppointment, and received a follow up call two days prior to the work being done. The work crew showed up 30 minutes early, performed the services, and were completed in less than one day. The workers did not damage any of my bushes or other landscaping, and left my lawn the way they found it. I would recommend Olshan to anyone with foundation problems.

The drains seem to still be in good shape and work pretty well. The only problem I had is that they tied the gutters into the system but the ground has shifted and the gutters are not lined up anymore. I haven't contacted them about this problem yet though. Over all the projects they've done for me it seems to be a little uneven - the work seems to vary by the crew they have come out.

Everything went well. They advised us not to lay any tile until the foundation was done shifting and settling. The foundation is still shifting, and a couple of the doors are getting worse. We called them out to look out it, and they said they might send out their plumber to check the plumbing. Because the foundation is still shifting, my full assessment of their work is not complete. However, they were very good about what they did. They were responsive and helpful. They were careful to make the piers as stable as possible, although they could have done a better job of advising me of the depth of the piers. I have asked for a report several times and have yet to receive that. The quality of the work on the previous work, the guarantee work, is yet to be determined, although it does not appear to be as good. I will be able to more thoroughly assess their work once the foundation stops shifting, but I have been happy with them so far.

The people that came to my house from Olshan Foundation treated me very well. I didn't have any problems. I will use this company in the future.

Now, 4 years later, I have a serious problem in my kitchen. The back door has gaps all around it and the lowest step on my porch has broken off. When I called for warranty work I had to schedule 3 months out. My warranty appointment is scheduled for February 10 and I called today to see if I could move the time due to an important one-time class and was told nothing "for warranty work" was available until April. The first thing they ask when you call is if you are a "new" customer.

This was the second company we have had fix this foundation on this house. The first company didn't do a very good job. They took a stab 8 years ago and failed. We believe Olshan's did a much better job, as they added 36 piers (rather than the 18 the other company put in). Hopefully, their cable lock system will also make this foundation firm. It's been almost two months since they did the work and although I do realize we may not be able to tell for sure for several years, there has been no shifting. The tilting columns on the porch are no longer tilting. They were able to reduce the crack in the floor between the living room and dining room to 1". The floors are level and the doors close. Since Olshan offers a lifetime warranty on the foundation, I feel certain if a pier fails they will come and fix it. I am feeling positive that we can save this house.

The initial inspector was very knowledgeable and seemed to care about addressing our concerns. He took his time explaining the repair process. The price was lower than other estimates we had received and the solution was less invasive to our landscaping. We scheduled the service and the crew that came out was very professional and they were in and out repairs all complete by 2 pm. They cleaned up very well, left no mess behind which was nice.