Mr. Rekey Locksmith of Dallas

It went very well. I was able to schedule the service in a timely manner, and the price was very good.

There was a little confusion with whether or not I had a credit card on file and they didn't show up the first day. When I called to let them know there was a credit card on file, they came out the next day and did an excellent job.

Super fast and friendly service. I was assigned Mr.Rekey by my home warranty company, OneGuard. Technician rekeyed 3 doors and provided 4 new keys in under 30 minutes.

Our home warranty company assigned us this provider. They released existing locks and added (at our request) a keyless (code pad) lock. Problem? The technician installed the code pad incorrectly, so that it would open just by touching a single button on the keypad. When we discovered this, we saw in the instructions REPEATED warnings to install the main bolt vertically--but clearly the technician missed these warnings. We discovered the problem on a Sunday, called and left a message on their "emergency lock problem" voicemail and then never heard back. By midday Monday I called them and spoke to a rep who couldn't find us in the system (even when I gave the invoice number) because they had switched to a new system. He promised to get back to me but didn't. On Tuesday, I called again, and insisted that they send someone out, stressing that our house was essentially unlocked! Finally a service person came out and fixed it, and no cost, but my trust in this provider was gone. Bad installation, bad service.

Not well at all. Nothing against this particular franchisee, this is just how Angie's List has the franchisor set up in their system. The Dallas store on NW Highway might be one of the good ones left. This operation used to be great - responsible, reasonable and thorough. However, the growth of Mr. ReKey franchises has been hindered by their back office. They no longer respond to online requests for service, don't answer the phone, they change their pricing every time I call, and tried to bill me for a service I requested that they never even responded to. Then when I called to dispute the bill, I could not get a real person and had to leave multiple messages, and it is still not resolved. If you can make contact and set up the service, you will probably get taken care of. If you get no response to your online request or get jammed up on the phone, just go elsewhere. Hopefully they will realize the error of their ways and fix this before they kill their franchisees with poor service. Again, this is not a reflection of this particular store. However, most of the Mr. ReKey office functions, as least from my observation, are centralized in Austin somewhere.

Dale called ahead and arrived within the scheduled timeframe. He took a look at each door, front door has a keypad which adds difficulty but Dale handled it and had the job complete within 30 minutes.

Great service. I rekeyed my new home. Very friendly and quick! He had all 3 exterior doors rekeyed in record time. Then he fixed the front door so it shut more easily. Great job! Keep up the good work.

It went well. Scheduled and they came two days later. He was quick and punctual. I got four new keys. I am actually already scheduled to use them again for other locksmith services this week. So that speaks in how much I trust them to do a good job.

Very pleased with the service and the price. Will definitely call again next time we are in need of any locksmith services.

This guy was great, personable was attentive to my specifics and would listen to a story if I had one to tell. All the while working and even showed me how he was doing, what he was doing. He made two small mistakes and I've called for them to come back. I have no doubt they'll take care of business just as professionally. They were also $200.00 -300.00 less than the other number 1 rated Angie's List provider. I am really pleased to carry one key instead of three for each property. Thanks to the young man who did it all.

The job went very smoothly. My firm manages several rental properties in Far North Dallas and Collin County, so I use Mr. Re-Key of Dallas frequently to ensure my properties are up to code and re-keyed for each new tenant move in. After setting up my account (is not required), each time I place an order they contact the tenant (if necessary), schedule the appointment, test/repair/replace battery in all smoke detectors, check to ensure the required locking and safety devices are present, install them if not present, re-key the locks and send me 2 duplicates to my office with the invoice. My dealings with Mr. Re-Key of Dallas has proven to be a model of efficiency. Each person I have had the pleasure of speaking/working with has been a model of professionalism. This is one service company that i enjoy doing business with.

Very well. The work was done efficiently and he was very professional. He cleaned up everything and left me the spare parts that could be useful in the future. I would definitely recommend Mr ReKey and will use them again when locksmith services are needed.

Overall, a pleasant experience. Online, we scheduled a rekey for our locks, but what we actually wanted was the hardware on our front door to be replaced. We had bought the locks and doorknob at Home Depot that fit our door, and when Mr. Rekey arrived, at the appointed time, he took a look at what we wanted and quoted us a fair price. He took about 45 minutes, placed the hardware perfectly and cleaned up. We wouldn't hesitate to recommend Mr. Rekey.

He was on time and did everything perfectly. All the keys work with ease.

He arrived right on time, was very quick and efficient. He was concentrated on his work and wasn't all social about it - he seemed passionate about locks because any lock-related questions seemed to light up his face and really get him going. One of our locks was a bit old and sticky, and instead of fixing it he gave us a new one for free!

We wanted to rekey as well as replace all of the knobs and deadbolts. I found Mr. Rekey on Angieslist and called. We made an appointment for the next Saturday. The tech guy Larry called me 15 minutes before arrival, and showed up on time. He was professional and personable. We got $99 for rekey and 4 new key special. We also wanted all of the knobs and deadbolts replaced. He could have charged more for installation, but he gave us a break and charged us $40. He was in and out within 40 minutes or so. Very nice guy. We will hire this company again.

Awesome job! Professional, knowledgable, prompt, flexible with other services at location, and patient. Will definitely hire again!

We have been having trouble with our door locks on our home and they keep getting jammed and breaking. The tech was very prompt and super friendly. He walked through the house with me, listened to my issues and inspected all the doors and locks. He then gave his recommendations, and repaired what he could then replaced what he needed. He was full of information. He didn't try to upwell me. Just did what needed to be done, nothing more. We will definitely be using them again!

I called my Home Warranty to have my locks rekeyed and they set me up with Mr Rekey. I was very satisfied with the service and professionalism of the locksmith.

This company is absolutely fantastic! Extremely professional, responsive and quick. We would definitely use again!!

Service was part of OneGuard Home Warranty, rekeyed all the locks and provided spare keys. Technician was prompt, professional and thorough was great with little details (eg lubricating all the locks, taking his shoes off, providing two extra Baldwin keys, and having me try every lock to make sure everything was perfect). Super job.

Ben very easy to work with and did a good job, would use again if needed.

Ben arrived at the end of the 4 hour window and informed me that our storm doors had locks that he couldn't handle at the time. But he finished re-keying the remaining locks, and provided us the keys. Whole thing took about an hour

Don't remember his name but he called me to let me know that he was on his way. He rekey the locks and explained what he did. He was quick, very professional. Love it!!!!

The locksmith (Ben) tried to repair the broken lock but found it would not be reliable even if repaired. He recommended replacing the lock, which he offered to install in a second service call and only charge for one service call for the entire work. I purchased the replacement lock at Home Depot on my own as we agreed and had it ready for installation on the second service call. The installation went as planned, and I was only charged for one service call as promised. I highly recommend Mr. Rekey Locksmith!! The locksmith always called before arriving, arrived on time, was courteous and did excellent work.