Moore Sprinkler Company

They were extremely coucrteous and helpful on the phone. I changed my date on them and that was handled to accommodate my schedule. Two techs, came exactly on time, Sabino was professional, courteous, listened to my explanation and then they proceeded to work in a timely and efficient manner. They found the problems and fixed them to my complete satisfaction. I especially appreciate that they didn't try to "sell" me anything I didn't need. I would not hesitate to use this company again and am recommending them to my friends who don't use Angie's List.

We came home to find a section of our sprinklers that had been running all day & still running at 7pm. We had to cut the water to the house overnight but found Moore Sprinkler on here the next morning. They were able to book an appt that day, and did not charge an "emergency" fee as some of the other companies said they would (since I was calling for a same day appt). The technician Luis came out later that afternoon & quickly found the sprinkler shut off that we were not able to find the night before. He quickly went to work and found that we needed all new valves. While I was not expecting it to turn into a 3 hour job, the work was done right & he thoroughly checked that our system was working correctly prior to leaving. Because of the 3 hour service fee and the parts needed, our bill was higher than we initially anticipated. However, Luis explained everything prior to & reviewed the bill at completion. Hopefully our system is good for awhile, but would definitely hire again if needed! Thank you Angie's List for steering us in the right direction!

After leaving a message over the weekend, a company rep called me at 9:00am on Monday morning, and a technician was at my home the next morning to determine the problem. I received a call before he arrived. The technician was very professional and, after checking each station, quickly determined that I needed a new system panel, which he installed. He also adjusted several sprinkler heads which were a little off kilter, and checked my rain gauge at my request. He gave me a tutorial on the system as he worked, and I feel very comfortable that I can understand and program it. But, just as importantly, I feel very comfortable that if I need any additional help, I can call them and will get a prompt response. Customer service is rapidly becoming a lost art, but Moore Sprinkler Co understands how critical it is. I would not hesitate to recommend them to anyone, and will use their services going forward.

Calling to make the appointment - professionally and courteously handled. The promise was made (and kept) to call and let us know when their truck was on its way. The service call itself - the technician arrived on time (very much appreciated). The two needed repairs and review of the rest of the system was performed in only 30 minutes. All in all, this was a most satidfactory experience.

We noticed that the sidewalk in front of our house was frequently wet, so we called Moore Sprinkler Company to detect the leak - the technician found it quickly - apparently our lawn crew had broken through pipes while putting in the new edging. There were several pipes which were affected, and they were repaired. The technician was highly professional and articulate - since our young yard crew was working that morning, we saw him call them over and kindly pointed out the problem. (They are hardworking young horticulture majors, and they seemed relieved that we didn't mention it to them!) He then asked for some soil and replaced the flowers which he had removed to make the repairs. We would definitely Moore Sprinkler Company again - in fact, we are planning to have them extend our sprinkler system to reach an area outside of our fence.

The company we have used was too booked to get to our repair in the time I desired. Angie's List provided Moore Sprinkler as a vable alternative. Could not have been more pleased. Luis was the service tech. He went to work, repaired the leak, tested the system and found other minor isues. He repaired those in a timely manor. Throughout he was most pleasant, kept me informed of his progress and was sure I was satisfied at every step. I have saved money on sprinkler repairs before only to make costly mistakes in doing so. I had rather pay for a professional once and have the problem resolved. Moore is that kind of professional company.

I had made an appointment with Moore Sprinkler earlier in the month of June and because of some confusion with their new receptionist the technician did not show up. I was upset. Almost immediately I was called by the owners of the company and a new appointment was made. The technician was on time, he was very efficient and I was extremely pleased with his work. This is the second summer that I have used Moore Sprinkler and I will continue to work with Moore Sprinkler for any of my irrigation needs. Jane me

I called for an estimate to have a new sprinkler system installed, 10 days ago....someone from the main office contacted me immediately and I was excited because I am not having a lot of success trying to get companies to respond, she told me someone would get back to me right away and set something up...I am still waiting. I have 1 company that has been here and another that is supposed to come this morning....very disappointed...it is not a good first impression....sorry. I guess our definitions of right away are different...at least a call to say I am on their agenda would have been nice...I would like the system in BEFORE the HOT weather.

If you are comfortable spending $4000-$5000 being treated rudely by a contractor who refuses to answer questions or provide a detailed bid, sufficient references or comparable parts/labor warranty for a major project on your home/yard that involves numerous options for various components and equipment, trenching your yard, installing complex plumbing & wiring & electronics, and complying with City ordinances, based solely on a vague, 1-page, non-itemized proposal, then read no further. First: I would much prefer to be writing a POH nomination for a job well done. For the most part, contractors I've hired after starting research at AL have been great. This contractor serves as the exception to the rule & I am compelled to uphold the spirit of AL by sharing my negative experiences. Second: To minimize confusion, I will refer to the company owner, Jack Moore, as "Senior", and his son, Jack Moore III, as "Junior". My detailed review: Chapter 1: I contacted Moore Sprinkler approximately 4-6 weeks ago, along with a number of other contractors, for a new residential irrigation system install. Things started off auspiciously enough, with a prompt response from "Junior", who arranged and honored an appointment to come to the property for an initial evaluation. He was personable, seemed knowledgeable, and spent time to evaluate & discuss the specifics of the job. He responded promptly, but with a generic, skeletal, 1-page written proposal and a "bottom line" quote. The quote was reasonable, based on the others I had obtained from other contractors. I confirmed both men's licenses at TCEQ & researched them at BBB. All good. Chapter 2: Over the next 7-10 days, "Junior" and I exchanged several courteous emails in which I asked additional questions about some of the specifics of the equipment to be used, largely as a means of evaluating and selecting the best components I could afford that would be best suited to the job. There are many variables in a new sprinkler install, including (to name a few): the type and brand of valves, the type and brand of heads, the type and brand nozzles, the rain-freeze sensors, the controller, the pressure-regulator , etc. This is further complicated by the options to employ spray vs. rotor vs. drip irrigation for different zones, and the City's strict ordinances. As a homeowner, I am responsible for doing my due diligence to learn about the options, so that I can work with the contractor to do the job "right" the first time, minimize misunderstandings and reduce the likelihood of "woulda, coulda, shoulda". After approximately a week of emails, at which point I was pretty much satisfied with the information and ready to proceed, the email replies from "Junior" suddenly stopped. Chapter 3: The next 2 weeks were spent trying in vain to contact "Junior". Calls to the mobile number on his business card were answered by "Senior", who was both rude and unhelpful. At one point, he apparently lied to me, stating that "Junior" was at a funeral, but would call me back that day -- he never did (at the time, I naively took him at his word, but realized soon thereafter that it was baloney). Attempts to contact them via their web form also went unanswered. Multiple calls to the office -- with the "new" assistant, "Spring" -- were met with evasive and nonsensical responses that she 1) didn't know where "Junior" was, and 2) she didn't know how to contact him or "Senior", and 3) none of them ever had the courtesy to return a call The responses became ever more suspicious over the next week. Multiple emails went unanswered until, finally, on 3/19/2012, I received a terse, 1-line email refusing to perform my job. Chapter 4: I have, of course, hired another contractor and the work will begin within the next week or so. In the interim, I had occasion to attend a water-wise irrigation education seminar at the Texas A&M "Agrilife" extension center. The non-profit Dallas Irrigation Association was represented by a booth. I was informed that this contractor's membership in this association had been revoked because of violation of standards of professional conduct. In light of how I had been treated, I was not surprised. The other "red flags": Customer references: I was only given one; Warranty: 3 years parts (standard), but only 1 year labor (everyone else I interviewed offers at least 2 years of labor); The evasive behavior of the office personnel, accompanied by the downright rude treatment by "Senior" suggests that he is still calling the shots behind the scenes, undermining what appears to be a genuine and sincere effort on the part of "Junior" to run a decent, customer-friendly business. In conclusion: Do not be fooled by previous high ratings. Perhaps it was acceptable to sign on the dotted line with little information, "back in the day", when equipment choices were few, City Codes were lax/non-existent, water conservation was not a priority, and consumers were not expected or obligated to be informed. It appears from my dealings with him that "Senior" persists in conducting business that way. This is simply unacceptable. I feel sorry for his son, who appears to be genuinely trying to conduct himself professionally and responsively. (I will assign "Junior" the benefit of the doubt.) Thankfully, I did not waste a large sum of money hiring this contractor, especially in light of the outside corroboration I obtained regarding his professional conduct.

It went great again! Service is consistently good. I had work done about a month ago with this company and had them do more work to replace nine 2' long copper risers that have always been in the way, causing injury when people tripped over them. I kept the old risers in case I ever want to re-use them. The new heads are much better, so I doubt I'll ever re-use the old risers. The new heads are adjustable so that I can adjust the angle of spray coverage as needed. The tech was very knowledgeable about this, because I wouldn't have thought about this otherwise. Also, the tech found a very difficult to locate controller in the back yard that was buried deep under my vegetable garden. Other sprinkler companies that have tried to locate this controller have been unable to locate it.

I was impressed when the owner said that all the people he hires work for the company and are not contracted out and that they all have several years experience working for him. Two people came out to do the work. They located and mapped all my sprinkler heads, connecting pipes and controllers in the front yard because I was planting a new tree and needed to know where the sprinkler heads and connecting pipes were located prior to having the new tree planted. They repaired a broken valve that was causing water to continually leak from one of the sprinkler heads, they raised and adjusted a sprinkler head that was on a hill and not providing good coverage to the yard. They also observed the operation of all six zones and adjusted the heads for proper coverage of the yard and and adjusted the spray away from the windows and brick walls. They used good quality material and were well equiped with the proper parts for nozels and heads that needed to be replaced. The work done exceeded my expectations. They showed up on time and completed the work efficiently.

It was an excellent customer service experience. We highly recommend Jack Moore Sprinkler Company!

They did very good work. They gave me some very good options since I didn’t have a very large budget. I have had some problems with the system since but I don’t think it has to do anything with their quality of work. I just think it has to do with excess work; we use a lot of sprinklers.

They were pretty good. He explained what they were thinking of doing. He was very professional and very polite. He came up with a sump pump system and his price was $ 3730. He was well mannered. I will consider calling them back.

they were scheduled to arrive around 6pm,but called at 1pm and said they could be here in 20 minutes. the cut off for the main station looked like it was rusted and broken, which would have been expensive to replace. the tech was able to save enough of the cutoff mech. that it would still cut on & off.

Planning took place prior to installation. Installation crew is very efficient. Completed the job in half a day. Supervisor very knowledgeable.

I don’t remember the price I spent. They were good, but there is another company that I like better. So, I wouldn’t use them again.

They were professional and punctual and went beyond my expectations to protect my newly sodded grass. After 5 months, the system works great and I am very satisfied.

The service men were competent, quick, polite and interested in my satisfaction with all aspects of the repair work. It was a very good experience, I will use Moore again and recommend them highly to others.

Everything has been just fine with this company. This was the company that serviced my sprinkler system before I moved into my home and I have stuck with them. I don’t have any complaints with them at all. The service has been good enough to keep them around.

Moore Sprinkler installed a sprinkler system for us.

He did real good work. He quoted me over the phone what his service charge was. He was very personable and realistic. I called a couple of other companies and never got a call back. I went back to this guy because he seemed down home and simple. He and I struck it off real well and he did everything he told me and actually saved me money since the work turned out to be less expensive than I thought. He started early which was fine. I will use him again in the future.

I had a sprinkler zone that was not working, and the initial process of scheduling and performing the repairs went smoothly. However, although I was initially satisfied with the work, in retrospect, I feel I was overcharged. The tech was prompt and professional, and he quickly went to work on solving my problem. But in digging for the valve, he punctured a line and spent about 25-30 minutes fixing the hole he made. Looking at the final bill, I later realized that I was charged for that time. Since I was being charged by the minute (basically) I should not have been charged for that time. It may just have been an oversight, but in my case, it made the difference between being a satisfied customer and being a nominally satisfied customer. I realize that it may have only made a $15-$20 difference, but money is money, and principle in principle. The corrected zone is working great in any case.

I liked their quote and their professionalism. They were very timely and did a great job.

Jack Moore's quote was the highest of five bids. He attributed this to quality and compliance with new regulations. I liked his presentation and after comparison with other quotes, we agreed on a price, although it was higher than I initially planned based on my request for the minimum system with no frills. I believe his team did not cut corners and the quality of the system appears to be excellent. There were a couple of minor issues that required revisits (control box was hastily installed and fell off, twice) and I stopped the installers before they located the master valve in the wrong place. However Jack Moore was personally involved and quick to resolve even my slightest concern. Overall it was a positive experience, and I would probably use again.