Metro Service

heating & cooling contractor

About us

With over 20 years of experience in the HVAC industry, Metro Service, is your go to team of professionals dedicated to beinging quality services to all of our customers. We specialize in a level of dedication that can't be matched by our competition. Give us a call today and let's get started! 24 Hour Emergency Services Available!

Business highlights

13 years of trusted experience
Emergency Services Offered
Se Habla Español

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.7217 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
11%
3
2%
2
3%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.5
responsiveness
4.7
Showing 76-100 of 217 reviews

Mel A.
07/2019
5.0
Arrived in a timely manner on a Sunday and was able to do all repairs on the spot. David was very friendly and knowledgeable. Highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$300

Ray F.
07/2019
4.5
They did a good job.

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Aaron V.
07/2019
5.0
Super quick to respond and had my AC repair done next door in the heat of the summer!

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Irma B.
07/2019
5.0
Great service and very profesional !

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Gary R.
07/2019
4.0
Arrived on time.

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Carolina R.
07/2019
5.0
Immediate service call on a sunday. Tech was very knowledgeable, friendly, & kind.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Howard S.
07/2019
4.0
I have no comment.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Karen W.
07/2019
3.5
The service was fine and efficient. The only issue I had was that I had to keep calling them to make sure they came out. They said they would be out in the afternoon, but were not able to come until evening. I would recommend them with the caveat that you stay on them with good communication.

Rating CategoryRating out of 5
quality
4.0
value
3.0
responsiveness
4.0

Yes, I recommend this pro

Leo A.
07/2019
5.0
Great customer service and professionalism. Explained and repaired as told. On time and good communication. Will use this company again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Paul V.
06/2019
4.0
Not only did they show up on time, but they finished the project early.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro
$200

Dana K.
06/2019
5.0
My husband was here for the service call and he said the technician was extremely nice and it was a simple fix. We were expecting them to say we needed a new ac unit but that was not the case and we are extremely happy. It's nice to know they weren't just telling us something needed to be replaced and that they were honest.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Albert T.
06/2019
5.0
The owner was quick to reply to my questions. He was willing to work with me and appointment delays. He offered options and solutions that help me fix the a/c system with a quality product and was quick to install unit.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Renee D.
06/2019
3.0
Poor installation. Wouldn't work until they got someone else to come and help. They disconnected my alarm and now I need to have an alarm company reset. Mislead me about noisy air conditioner. Always late. For installation and initial contact. I spent $3200 and still have the same noise coming from my air conditioner. They just wanted me to get a new unit. Yes I have a brand new unit but I'm out 3200 for the same noise and the money to hire an alarm company. I feel they took advantage of me

Rating CategoryRating out of 5
quality
3.0
value
2.5
responsiveness
1.5

$3,200

Linda P.
06/2019
5.0
Price quoted was what they charged a and the quality of work was very good.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Philip A.
06/2019
5.0
Really liked not being pressured to buy a whole new system when called for a repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

John W.
06/2019
5.0
Fast efficient service at a reasonable price! Would definitely recommend there services!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Dallas B.
06/2019
5.0
the best

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$550

Ji D.
06/2019
5.0
Responded before I even finished on your site. Came out on a holiday and didn't charge extra. Finished the job quickly and charged a fair price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$240

Landon S.
06/2019
5.0
Very honest and good value, service call price was lower than everyone else and after he arrived his prices remained fair. Highly recommend.

Rating CategoryRating out of 5
quality
3.5
value
4.0
responsiveness
4.0

Yes, I recommend this pro

David C.
06/2019
5.0
They responded immediately

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$200

Chad F.
05/2019
3.5
Arrived late, but were willing to work through the evening to finish the job.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
3.5

Yes, I recommend this pro

Steve K.
05/2019
4.0
The price was too high.

Rating CategoryRating out of 5
quality
4.0
value
3.0
responsiveness
3.0

Yes, I recommend this pro

Contact information

2402 Arcady Drive, Dallas, TX 75398

http://metroservice-ac.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day

Service Categories

heating & cooling contractor

FAQ

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sunday: Open All Day

Metro Service accepts the following forms of payment: CreditCard
Yes, Metro Service offers free project estimates.
No, Metro Service does not offer eco-friendly accreditations.
No, Metro Service does not offer a senior discount.
Yes, Metro Service offers emergency services.
Yes, Metro Service offers warranties.

Contact information

2402 Arcady Drive, Dallas, TX 75398

http://metroservice-ac.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day