Luxor Pool

I hired Terry Miller at LUXOR Pool to resurface my pool in December 2020. LUXOR gave me the highest bid but their reviews were good and I wanted the best quality and didn't mind paying a bit more to get it. Unfortunately, I was disappointed at the very beginning of the job as LUXOR drained our pool but left the new pump running dry for at least 3 days while we were out of town. Not a great start but humans make mistakes so maybe things will get better. LUXOR gave us middle of the road quality at the highest bid. Their attention to detail was not up to par. There were a handful of issues -- one example being the wall fittings aren't installed flush with the surface and are sticking out from the side of the pool. It's disappointing to say the least. Terry Miller promised that they'd fix all these issues but it's been 8 months and numerous calls have gone unreturned so I'm guessing he wasn't exactly telling the truth. Or, giving them the benefit of the doubt, maybe they're just really slow with customer service. LUXOR Pool might do a good job cleaning your filters and traps but I wouldn't trust them with much more than that.

I have no hesitation in recommending Luxor. Terry and his staff do an amazing job. I no longer concern myself with pool. I know it is in capable and reliable hands. I receive a report with photos and chemical results after every service. Amazing company.

Switching to LUXOR Pool was an easy choice for me. Pool maintenance companies seem to be everywhere but finding people that conduct themselves the way that LUXOR does clearly separates them from the pack.

Top notch service, my pool was terrible inches of leaves and dirty water. They cared for it right away in no time at all pretty blue water. They are performing some pool repairs,

In one word, these guys are AWESOME! I am yet to come across a service provider with such exemplary levels of professionalism and "customer first" attitude. Quality of service is impeccable. Every service is followed with a detailed report which provides (a) a photograph of the pool after cleaning, (b) details of what service has been provided and (c) detailed chemical data readings as taken during the service. Talk about professionalism..!!!! Additionally, Terry provides absolutely ultimate levels of customer-friendly attitude and flexibility - I have never experienced anything better! I would highly recommend Luxor Pools to anyone and everyone... if you need a Pool and Spa service provider, your search ends here!

Terry came out himself to give me an accurate quote and came back when the workers were performing the repair to ensure everything went well. He was prompt and provided good communication. Price was the lowest of three bids I received. However, it did seem a bit expensive given the repair only took 30 minutes.

They did a good job and cleaned it out. The customer service is really good and they communicate well. It is a great pool service and they're easy to deal with. Pretty reasonable price as well.