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Luxor Pool

Pool and Spa Service, Pool Sales Construction and Installation

About us

Luxor Pool brings a new level of professionalism and quality to the pool service industry. We offer a comprehensive set of services including pool cleaning, pool maintenance, pool equipment repair and pool remodeling. Give us a call and let us earn your business by demonstrating how we are different than other pool contractors. At LUXOR Pool we deliver top quality services with superior technology at competitive prices.

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

Pool Cleaning, Pool Maintenance, Water Chemistry Analysis, Pool Chemical Treatments, Pool Opening & Closing, Pool Covers, Pool Equipment Repair, Pool Remodeling, Pool Resurfacing, Pool Tile and Coping Repair, Pool Lighting Repair and Installation.

Services we don't offer

We do not service stand-alone hot tubs.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.67 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
0%
3
0%
2
14%
1
0%


Rating CategoryRating out of 5
quality
4.6
value
4.4
professionalism
4.6
responsiveness
4.4
punctuality
4.6
Showing 1-7 of 7 reviews

David E.
07/2021
2.0
swimming pools
  + -1 more
I hired Terry Miller at LUXOR Pool to resurface my pool in December 2020. LUXOR gave me the highest bid but their reviews were good and I wanted the best quality and didn't mind paying a bit more to get it. Unfortunately, I was disappointed at the very beginning of the job as LUXOR drained our pool but left the new pump running dry for at least 3 days while we were out of town. Not a great start but humans make mistakes so maybe things will get better. LUXOR gave us middle of the road quality at the highest bid. Their attention to detail was not up to par. There were a handful of issues -- one example being the wall fittings aren't installed flush with the surface and are sticking out from the side of the pool. It's disappointing to say the least. Terry Miller promised that they'd fix all these issues but it's been 8 months and numerous calls have gone unreturned so I'm guessing he wasn't exactly telling the truth. Or, giving them the benefit of the doubt, maybe they're just really slow with customer service. LUXOR Pool might do a good job cleaning your filters and traps but I wouldn't trust them with much more than that.
Description of Work: Pool resurfacing

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0

$7,800

Jeffery S.
02/2019
5.0
pool cleaners
  + -1 more
I have no hesitation in recommending Luxor. Terry and his staff do an amazing job. I no longer concern myself with pool. I know it is in capable and reliable hands. I receive a report with photos and chemical results after every service. Amazing company.
Description of Work: Pool service and maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gladys S.
02/2019
5.0
pool cleaners
  + -1 more
Switching to LUXOR Pool was an easy choice for me. Pool maintenance companies seem to be everywhere but finding people that conduct themselves the way that LUXOR does clearly separates them from the pack.
Description of Work: Pool Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan T.
02/2019
5.0
pool cleaners
  + -1 more
Top notch service, my pool was terrible inches of leaves and dirty water. They cared for it right away in no time at all pretty blue water. They are performing some pool repairs,
Description of Work: Pool service and repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Luxor Pool
Thank you [Member Name Removed] for the nice review!

Subhro M.
02/2019
5.0
pool cleaners
  + -1 more
In one word, these guys are AWESOME! I am yet to come across a service provider with such exemplary levels of professionalism and "customer first" attitude. Quality of service is impeccable. Every service is followed with a detailed report which provides (a) a photograph of the pool after cleaning, (b) details of what service has been provided and (c) detailed chemical data readings as taken during the service. Talk about professionalism..!!!! Additionally, Terry provides absolutely ultimate levels of customer-friendly attitude and flexibility - I have never experienced anything better! I would highly recommend Luxor Pools to anyone and everyone... if you need a Pool and Spa service provider, your search ends here!
Description of Work: We have requested Luxor Pool to service our swimming pool and spa on a regular basis

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Luxor Pool
Thank you for the wonderful review! Very much appreciated.

Ira N.
02/2019
5.0
pool cleaners
  + -1 more
Terry came out himself to give me an accurate quote and came back when the workers were performing the repair to ensure everything went well. He was prompt and provided good communication. Price was the lowest of three bids I received. However, it did seem a bit expensive given the repair only took 30 minutes.
Description of Work: Pool Plaster Repair

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Luxor Pool
Thank you for the review [Member Name Removed]!

Julie H.
02/2019
5.0
pool cleaners
  + -1 more
They did a good job and cleaned it out. The customer service is really good and they communicate well. It is a great pool service and they're easy to deal with. Pretty reasonable price as well.
Description of Work: They provided a pool chemical testing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Luxor Pool
Thank you [Member Name Removed] for the great review!

    Contact information

    10304 Ferndale Rd, Dallas, TX 75238

    http://luxorpool.com

    Service hours

    Sunday:
    10:00 AM - 4:00 PM
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 6:00 PM

    Licensing

    Insured

    Licensed*

    Trade License Number
    332545
    Trade License Locale
    Texas
    Trade License Authority
    Texas Department of Licensing and Regulation
    Trade License Expiration
    04/05/2020

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Pool Sales Construction and Installation

    FAQ

    Luxor Pool is currently rated 4.6 overall out of 5.

    Sunday: 10:00 AM - 4:00 PM

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 6:00 PM

    Luxor Pool accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Luxor Pool offers free project estimates.
    Yes, Luxor Pool offers eco-friendly accreditations.
    No, Luxor Pool does not offer a senior discount.
    Yes, Luxor Pool offers emergency services.
    Yes, Luxor Pool offers warranties.
    Luxor Pool offers the following services: Pool Cleaning, Pool Maintenance, Water Chemistry Analysis, Pool Chemical Treatments, Pool Opening & Closing, Pool Covers, Pool Equipment Repair, Pool Remodeling, Pool Resurfacing, Pool Tile and Coping Repair, Pool Lighting Repair and Installation.
    We do not service stand-alone hot tubs.

    Contact information

    10304 Ferndale Rd, Dallas, TX 75238

    http://luxorpool.com

    Service hours

    Sunday:
    10:00 AM - 4:00 PM
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 6:00 PM