JMG Granite and Marble

This company is awful!! They came out on July 9th to provide the estimate. I was impressed with the sales presentation and believed the representative's stories regarding the companies quality of work, so I put a little more than 50% down to reserve a crew for July 15th. I called the rep on the July 10th and asked for their physical address so that I could go see the actual slab versus the small sample that I relied upon during the selection process. I was told to text her an hour and half prior to the time that I would be there and someone would meet me there. I started calling her around noon on July 11th. Three hours later, I received a text with the physical address and stating that someone was at the location. I dropped everything that I was doing and drove 45 minutes to their Central Expressway location and no one was there. I hung around for 30 minutes or so and called the rep several times while I was waiting. Finally I got spooked, they are located in the back of a deserted looking manufacturing plant, and left. After sending me on a wild goose chase, no one called back to apologize or to confirm the installation. On the July 13th, I sent a message requested a change in the edging. She text back and said that they had finished my edging already. On the 14th, she texted to confirm my sink selection. No mention of the timeframe that I could expect the installers. On July 15th, three men knocked at my door at 5 am and stated that they were there for tile work. Apparently, they were here to remove my backsplash in preparation for the install, which would have been awesome had I known. I sent them away thinking that they were at the wrong house. I called the text the rep at 7:47 am to see what time I could expect her crew. After not getting response I called her and was told that the crew came out and I sent them away so she would have to reschedule my services. I explained to her that the guys said that they were there to do tile work and that her company had not advised me to expect three strange men on my door step at 5am. Because of their lack of communication throughout the process my project is delayed, now I am being told the guys are tied up on another job site. I don't recommend this company at all.

Great response time, from measure to fabrication/installation. My previous fabricator, who I have used for the past 7 years fired himself, by being extremely slow to respond and fabricate, even though I had spent over $ 250,000 with them in the past 7 years. I will use J M Granite again!

One member of the crew spoke English and did all of the pricing. The straw boss of the all-Hispanic crew was on site for the measuring and estimation, and for the actual work. They were punctual, always showed up within a few minutes of the time I was told they would be there, and worked hard to complete the job on time. They started what I thought was a large job at 1:30pm and walked out the door at 7 pm with everything completed. The tear-out was very quick, and it took less than an hour. I was 95% happy with their work. All countertops and splash boards fitted nicely and the finish on the tops edges was great. Very small gripes were a slight mismatch in one bathroom between two pieces of granite with a seam, but this may have been because these pieces were salvaged from the kitchen renovation. I also got a small drywall ding in one bathroom that will require some spackling and paint. The only thing that kept them out of the "A" category for quality was the spacing of the holes for the faucets. They drilled the faucet and spigot holes so close to the sink there was no room for the mounting washers and nuts required to mount the faucets, making the reinstallation of the plumbing much harder than it needed to be.