James & Sons Flooring

Incredibly late, rude and unprofessional! The property manager at my new apartment building ordered a pet treatment from James & Sons. They said they would arrive between 10 am and 12 pm. They didn't show up until 1:50! They refused to wear booties in my home even though they told my property manager they would wear them. The man told me if I didn't like the way they do things, I can just find someone else. I was home alone with my son and told them to give me a few minutes to grab him and take him outside while they completed the job. They told me they needed to get started right now because they were in a hurry to get to their next job. REALLY?! You show up incredibly late and then try to rush me out of my home?! I told them to wait in the hall, but the woman walked back inside my apartment anyway and said, "we're vaccinated." So what! My son is too young to even get a vaccine so we still don't want to be indoors with ANYONE! As for the actual service... they spent only 10 minutes cleaning 2 bedrooms! I asked if they took care of the pet/urine odor, and the man literally scoffed and said, "I don't know about that." So the professional thing to do would be to call whomever you need to call to confirm that you performed the right service while you're still on site and able to correct the problem, right? Nope. These people jumped in their van and drove away. And apparently, this is the second time they have failed to perform the service they were hired to do. My property manager says they ordered a pet service BEFORE I moved into this apartment, but James & Sons failed to report doing a pet service - meaning they just did a half-assed surface cleaning. And that's exactly what they did when they were here two days ago. Of course, the carpet still reeks of pet urine AND they left muddy footprints on the hard floors. UNBELIEVABLE!