HOME DEPOT FLOOR STORE

I went in to look at tile flooring. The salesman offered to get me samples to take home. Although he was new and couldn't answer any questions, he directed my questions to an installer who happened to be in the store. After looking at tiles for an hour, I selected 4 tiles to take home. The salesman brought out 4 tiles, but they were all the wrong color. He said he was new and couldn't find the right tiles, and no one else was there to help him. He politely asked if I could come back later in the evening when the manager would be there to assist me. I had already wasted an hour, so I went to the Plano location where BJ was able to locate the samples I wanted. The salesman did call the next day to say he had located the sample tiles, and was ready for me to pick up if I still wanted them. Although the salesman was very courteous, it seems Home Depot Floor Store has no training for their staff, so I would be leering to have them do any work in my home.

THE FINISHED PRODUCT ON OUR FLOOR IS SIMPLY DREADFUL. THE INSTALLATION CREW WAS VERY SLOPPY IN TERMS OF SPILLS AND SPLATTERS ON THE STONE, WHICH EVENTUALLY SEEPED INTO THE STONE PRIOR TO SEALING. IN RESPONSE, THE CREW ACID WASHED THE STONE AND RESEALED, BUT THE DAMAGE WAS DONE. THE COMPANY ESTIMATED 5 DAYS TO COMPLETE THE JOB. WE ARE NOW INTO OUR THIRD WEEK. NOBODY FROM THE HOME DEPOT FLOOR STORE HAS VISITED OUR HOME TO INSPECT THE ISSUE. IMPORTANT NOTE - THE HOME DEPOT OUTSOURCES INSTALLATION TO INDEPENDENT CONTRACTORS. WE REQUESTED THEIR BEST CREW AND WERE ASSURED THAT CREW WAS ASSIGNED.