Groutsmith Dallas

We recently purchased a new, 15 month old house with a large marble kitchen island that the previous homeowners had unfortunately really messed up. After interviewing 3 companies, we hired Groutsmith as Kurtis did an excellent job describing what they could (and could not) do, how to take care of the marble, and how well they were going to tape off our entire kitchen to make sure they didn't leave a mess. (The other 2 companies were just as expensive, but weren't as knowledgeable and did not plan to take much precaution in keeping our house clean). We had to wait about 6 weeks for the work, but it was worth the wait. James came last week and did an excellent job. It took all day, but he was able to get out all of the extensive etching and most of the rest of the surface damage. Our marble finally looks beautiful! He spent a lot of time taping off our house, and cleaning up afterwards. And he also spent a fair amount of time educating us on how to take care of the marble going forward. I don't normally write reviews, but I would hire them again and recommend Groutsmith to anyone.

Groutsmith was super to work with. Scheduling the estimate was easy, everything was explained and it was very thorough. They were able to work with my schedule and gave me all the info I needed to prepare for the appointment. James came out to do the work and was fantastic. They asked to change the arrival times on both days, which was no problem for me, and they were very respectful of calling in advance and making sure it was OK. James was very professional and did a great job. I had mold in the shower and the grout was very discolored throughout the master bath. Everything got cleaned and sealed and looks like new again. I couldn't be happier. I would definitely recommend Groutsmith Dallas and would hire them again.

James and Dalton did a great job on my bathroom countertops. They were punctual, professional and got the job done in the amount of time that I was told. The countertops look like new again. Kendra in the office was helpful with all of the scheduling. It was a little pricey, but we could not have done it ourselves.

This Groutsmith team was professional, conscientious and accommodating from the first phone call, to the completed project. Kendra went beyond the call of duty to match our schedule with theirs, and wanted to make sure that we were pleased...we were! Kurt made sure we had an understanding of the task ahead, and was present, not only initially, but throughout the process.James did a wonderful job of restoring our shower, painstakingly and thoroughly. We look forward to using our bathroom again in five days- they are very emphatic about making sure that the space had no moisture prior to the work and upon completion- when some wetness still lingered Kurt and James would not move forward until the issue was resolved. Although the project was delayed a bit, we appreciated their honest assessment of when it was safe to proceed. Customer service is their priority; I’m happy we chose Groutsmith.

Great company to work with. Kendra took care of us setting up an appointment for an estimate with Curtis who explained what needed to be done and James performed the actual work which looks amazing. We are very pleased with the job and felt everyone was very considerate and personable.

Our job was a bit extensive so scheduled with day 1 and a week later day 2 to allow for adequate drying. From start to finish quality work with every step of the way explained. Joseph Sepin (Day 1) and Kurtis Gare (Day 2) were thorough and meticulous with time spent, color matching and overall attention to detail...especially my Master Bathroom. I would highly recommend this company for your grouting needs. The cost is very competitive for the amount of work I had done. Thanks Groutsmith and my bathroom(s), kitchen thank you

Groutsmith first made appointment to give an estimate and then a scheduled repair was in a few weeks. Cracked grout was removed and replaced with nonsanded grout. The remaining areas were cleaned and made white again. The area was cleaned up and the whole process took 2 hours or less. Pleased with the whole process.

Both showers look brand new! From the quoting stage through scheduling and the work itself, everyone at The Groutsmith did a great job. Our technician, James, did excellent work, was very thorough and walked us through how to best maintain our investment. I would highly recommend them and will probably use them again in the future.

These guys came out and gave us an honest assessment of the situation and made recommendations. We wound up having Groutsmith remove the old, cracked grout that was in the corners and base of the shower and replace it with their polyurethane caulk. They also sealed the rest of the grout and used a color that would match everything together. Our shower no longer leaks and it looks great! These guys were awesome.

Very responsive, will work with you if you are not satisfied. Professional staff. I used them twice.

We had 2 different visits planned and a third unexpected visit needed. They called to remind us not to use the showers ahead of time to ensure they were dry. Their technicians showed up early all 3 times and completed the work in less time than quoted. The office staff was excellent about explaining details about our quote and bill and scheduling our 3rd unexpected appointment. They worked with us to schedule our services so that we would have a useable shower the entire time. You have to be out of the shower for about a week total, 2 days ahead of time and 5 days after. We would definitely use them again.

I waited over a month to write this review so that i could give a good opinion on the services that were performed. The Groutsmith has excellent customer service, Kendra is personable and easy to talk to and helped me setup my initial quote and demo. The dates and times were setup and Brandon and Andrew came and did a wonderful job on the entire house. They were timely, professional, made sure that i was satisfied with what they were doing before they carried on to complete all the work. I had some issues with the initial grout sealant color, but Brandon was patient and also ran out to get the color that i wanted (changed my mind from what i chose). The guys did a fantastic job and were clean and cleaned up after themselves, they moved furniture and put it back and they did this all timely so that i could still enjoy the rest of my day. It is now over a month later and the floors and showers still look great and the whole house looks refreshed. Thank you!

I have not shared my experience before now because I prefer the test of time before I refer. I am so happy with what Groutsmith did (It is a franchise). James cleaned and repaired grout and caulked corners in my shower. He used a special color sealer that is really amazing. (This is not like your standard "big box store" sealer.) This may sound strange, but I have used no commercial cleanser on the shower for 5 months and it still looks great. All grout looks the same with no discolorations. We did switch to liquid soap (you can find Dial, Irish Spring and other anti-bacterials) as we were told the bar soap leaves residue. They did not give warranty on the shower but I remember them saying they do warranty on floors. I did compare prices and paid them more because their bid included cleaning and sealing the whole shower, not just the doing repairs. Just the repair work cost was comparable to the other bids for same. I rated cost excellent because in this experience I found that "You get what you pay for". This repair work was a follow-up to a shower replacement special "deal" which had deteriorated after 1 year. Lesson learned: Shower wall corners and floor corners should be caulked and joints not too wide (research that).

The sealer looks amazing - comes with a 10 year warranty. The crew was on-time, finished a little sooner than projected and was extremely courteous and professional throughout. There was a small oversight in the shower they caught when they did a walk through with us of all the completed work. We enjoyed that they took the time to inform us and educate us along the way - it was refreshing to see someone so passionate about their work in a service industry! We have since gladly referred several neighbors and acquaintances to the Groutsmith without hesitation.

They charged me a whole bunch of fees. I am not very happy about that.

They performed perfectly. They kept in touch with me to make sure I was informed of any time issues. They showed up when expected and did exactly what they proposed. The grout was beautiful white again on the bathroom floors. The kitchen and bathroom marble counter tops were polished and sealed nicely. They look great, even after 15 years. They replaced kitchen counter seal and it looked brand new. I highly recommend this company for any grout and sealing needs. They were professional, efficient, reasonable and well worth the time and money.

I am so impressed with this group of people at this company. I contacted them through Angies List and they responded almost immediately. The gentleman that came to give me the estimate explained in detail what could be done to improve my floors and even demonstrated on a small area what they would do. I believe for that they had to accomplish, the price was beyond reasonable. The crew arrived on time and worked very diligently. The 2 gentlemen were kind, respectful and very competent. I am so very pleased with the outcome. My floors look better than new. All the staff from the gentleman giving the estimate, to the tradesmen, to the young lady on the phone were professional, responsive, but above all their customer service was more than I have ever experienced. I would highly recommend Groutsmith of Dallas.

would use this service again. They came out and did a demo and was pleased with what I saw so I scheduled them to come and do my kitchen and entryway. Very pleased with the professional service and how nice and clean it turned out. Would definitely use them again in the future.

We bought a house recently and the house flipper did a poor job of grouting the new shower areas in both bathrooms. The grout was cracking because they only used grout everywhere instead of caulking in the corners or around the tub. My wife was present for the estimate and Curtis made her feel comfortable and explained everything he could from what he could see. He even covered potential issues once work was started. The Groutsmith tech was amazed at the poor workmanship. Since both bathrooms will need work we are doing the regrouting in stages. James fixed up the master bath shower as best he could. The faucet in both bathrooms are too far away from the tile to be caulked. He did say if I could get a plumber to get the faucet flush with the tile he'd caulk both since he'd be there anyways for the other bathroom. I would definitely consider using them again.

James and Tobor were excellent to work with- punctual and professional. Very careful with furniture and assisted me in moving some large pieces. Would use again and would recommend to anyone in need of this service.

I love these guys! They have lots of experience in tile and other home related trades and were super informative. Family business. From what I was able to see, I feel confident that they are doing the job right, which is most important to me.

I found a coupon for Groutsmith and started looking for ratings on the company. I found them on Angie's list but found the information on the company had changed since that initial review. The company is now under new management and has improved their customer service. They have a high Angie's List rating in Oklahoma and have recently taken over the office in the Dallas area. They are very experienced in the tile industry and will do well in the DFW high-end installations.

We bought our house 2 years ago and it was built in 1999 and the tile and grout that was dirty and or had cleaner build up from over the years. Groutsmith made our floor look like brand new within a day and it makes a huge difference. They told me it would resist future stains and to clean with water or PH neutral cleaner. I was skeptical but after server spills, I cleaned them up with no issue and the sealed grout did it's job. The guy who did the job was courteous and professional and made sure I felt the job he had done was thorough and I was satisfied with the job he had done. Highly Recommended Company!!!

Good explanation of process, including drying floor (not using shower) for 7 days prior to application, and not using shower for 7 days after application.. Arrived timely, prepared and treated the shower tiles. Result is tiles that are much less slippery when wet. So, there is now no need to use mats which prevent good drying and encourage mildew growth. And we still won't slip and fall. I like it when someone recommends a service, and I get exactly what they describe. Groutsmith Dallas is wonderful!!!

Fantastic!! Kurtis has a customer oriented attitude, is highly responsive, and very patient with perhaps overly attentive customers like me. I liked the attitude, but also advice about how to protect the grout in the future. James, his employee is highly customer oriented, as well, very courteous, and a solid worker. They are welcome in my house anytime. Because the grout in the shower floor was very mildewy, he was concerned that the shower tray might be retaining water, and this was the cause for the widespread mildew in the floor. So they removed grout, which created a dry dust, revealing that the grout was not moist. Then, they re-grouted the floor with a grout that contains a sealer. Then, they removed the caulking in the shower, cleaned the grout to remove and kill mildew, and re-caulked. The shower now looks brand new. The extensive mildew on the floor is likely caused by the shower mats I put in there to help avoid falls. Kurtis advised me that the mats were not necessary, despite my slippery tiles. He will apply a compound that is very thin and invisible to the eye, but makes the tile much less slippery. That does down in 2 days, as it requires that the shower dry for 7 days. I'll write another review then, to let you know how that product works. The grout in the tile counters in the kitchen was originally a light color, but had darkened with coffee, grease, etc. In several places it was dark brown, and obviously soiled. Kurtis went out and bought special brushes for a drill and a special rock and stone cleaner, to clean the grout as best as possible, and applied two layers of the pigmented sealer to the counter surface. It is now all beautiful again. I moved the coffee maker to a place with no grout. And I bought a large plastic pad to cover the counter where I prepare food. It will catch the juice from my trimmed turkey in 3 days. After all, my wife and I need to do our part to protect the beautiful clean grout lines we now have again. Bottom line: Great attitude, attentive customer service, attention to detail, great results. If you have dirty grout, this is the company. I am a customer for life!