GRILL DOCTOR

I was very pleased with the service I received from the Grill Doctor. They gave me a prompt appointment and they arrived right on time. This was definitely better than the Grill Cleaners who never returned my phone calls at all. Brandon did a great job of cleaning our grill inside and out. He taught me some things about our grill I didn't know. He even shared some grilling tricks and recipes with me. Brandon was very knowledgeable in grills. I will definitely be using them again. Thanks Brandon for my clean grill. Can't wait to use it this weekend!!

I could not have been happier with the work that was done. Will definitely use them again.

just as advertised

Fine. Steve rearranged the gravel and "embers" and got it looking great!

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l Got these guys to do repair work, cost $150 just to show up, quoted $400 for top to bottom restoration of my girlfriends Falcon gas grill that she was sentimentally attached to. So I paid these guys and was very happy until today 1-16-2014 the second time we fired it up, when the grill fell over. Could understand them not seeing the problem with concrete but not the other damage underneath that made another repair impossible, even though they painted over that. A costly birthday present currently sitting out for the trash.

It went very well in every way.

Very orompt (In fact a few minutes earlier). they were extremely courteous and orofessonal. Very pleased with their service,. I hilly recommend the Grill Doctor and would definitely call them in e future.

DO NOT USE THIS COMPANY!!!! I ordered this company to come do a grill cleaning for a real estate client of my husband's brokerage. I called the number listed for them and left a message on an answering machine. Four days later I received a return call. I scheduled the cleaning. The crew of 2 men arrived on time. The gentleman working on the grill easily diagnosed the non-working igniters as loose connections and had them working immediately. He then proceeded to clean the grill. During that time I asked that he check the interior light bulbs that were not working. In the process of working on them, he broke the glass light cover. He quickly told me about the situation. The second gentleman who appeared to the owner said he would pay to replace it, but it needs to be special ordered at the cost of $100 to him. He said he could not order the part that day b/c he needed to be set up as a vendor with the manufacturer. He stated that they would call me in 5 days when the part came in. The cleaner crewperson finished his work and took payment for the cleaning service provided. When I had not heard from them 5 days later, I called for an update. I had to leave a message which was returned by a woman. She gave me some excuse as to why the part was not here, but that it was shipping that week. I called the following week when I had still not heard from them. I left a message and continued to leave messages for 2 weeks without a return call. I finally gave up and called another company to fix the damage this company did to the grill (leaving me to pay for the damaged they caused!).

Very good service at a low cost

My initial correspondance (July 7th) was good as the representative (Lynda Wood) responded quickly to my inquiry of parts availability, and wrote back with the changes in some of the vendor MPN's and pricing. However she also stated she would contact me the next day on other parts I had asked about as those would have to be special ordered. I never heard back from her. I used their on-line web page to order some of the parts on July 26th, and sent a follow-up email back to Lynda informing her of the purchase and asked again about the parts she was going to research from our previous correspondance. I even reforwarded the original email back to her but I never heard back from her. The parts I ordered delivered to my home on July 28th. I opened the box on July 30th and I noticed on the packing list a MPN change from what I had originally ordered, and by all appearances the part is incorrect from what I was told to order by Lynda. I followed up with Lynda again on email (July 30th) explaining the discrepancy. I never heard back from her. I finally called The Grill Doctor on August 4th in which Lynda answered the phone. I stated my opinion of their poor customer service, and after our discussion Lynda scheduled one of their technicians to come out to my house today (Aug 9th) between 9am-10am. The technician never arrived or called. I have subsequently called The Grill Doctor/Lynda and left a message over two hours ago. As has become the norm, I've never heard back from her. I highly recommend no one use this company. Their customer service is awful, and if the above example is any indication of their typical customer service, I would absolutely stay away from them. My intent is if they do not call back today, I will place a hold on the credit card charge and dispute what was sent as being inaccurate. If small claims court becomes necessary, then I'll go that path.

Late in an afternoon, I used my gas grill and, upon completion of my task, I discovered that the shut off valve to the system was permanently stuck in the "on" position. I called The Grill Doctor after 5 p.m. and was told that the owner would call me back when he returned from his current run. At that time, I learned that the named store I had purchased my grill at many, many years ago had closed, but that it's owner still provided services. When the owner returned home at dinner time and learned of my quantry, he immediately drove to my house with his wife and apprentice in tow. After turning off my gas line, he ordered a part and returned the next morning to both repair and completely clean my grill. If I ever need to replace or repair my grill again, the Grill Doctor will be my only call. I was extremely impressed with his service, price and professionalism.

Will call someone else now that I'm a member of AL

They were really great. They told me a lot of things that I did not know about that were very helpful. They were more knowledgeable and I was quite impressed by that. The service workers were very nice and that is very important to me.

The gas company turned my gas light off after smelling escaping gas and to turn it back on it had to be repaired. Gas Co. Guy said flame color looked like a bug was in the pipe. Called Grill Doctor for estimate on repair. After several calls Dennis came out when I was at work to look at it. He butchered some bushes to work but said he found there was no gas pressure on the line. The whole thing needed to be dug up and replaced, Cost was $750 to replace the pipe from the backyard to the light in front. I told him to do it and then waited. And waited. And Waited. Called Grill Doctor. No response. Called again. No Dennis. I lost count of the times I called and was told Dennis would be there. Dennis finally called and said he'd be out on Thursday. No Dennis. Another call. He said he would be out. Didn't show up. More calls. No Dennis. Finally called to tell them to forget sending Dennis and canceled the order. What a waste of time and horrible service. Would NOT recommend these guys.

Scheduling installation a problem because no one returns calls at this place. Installation was scheduled three times before it actually happened, always the vendor's problem. Installers were polite and competent, but brought the wrong grill cover. It took over a week and several calls before I could pick up the right cover for the grill. Again, because no one returns calls at this place.