Got It Moving Llc

Description of Work: A copy of email correspondence to the provider Dec 29 2010 Jeff, I am Jana Bolster's father. I was with her Saturday Dec. 18 trying to help her move items from the storage unit in Roanoke TX on Saturday Dec. 18, 2010. Got It Moving's customer service is the worst I have seen in over 50 years. It was so bad that I have encouraged Jana to file a complaint with The Dallas Better Business Bureau, the Fort Worth Better Business Bureau and every other business bureau in the DFW metroplex. In addition to the compalints filed with the BBB's, we are filing a complaint with Angie's List, of which we are a member. In case you were not aware of the terrible service she received, here are the complaints: You quoted Jana $70 per hour for the move from the Roanoke TX storage shed and agreed to send Jana a confirmation email and send 2 men (of which you said would be sufficient) along with a 25 foot van between 9 AM and noon. She went over all of the items that were to be moved so there would be no question as to the size needed. She explained that there were some heavy furniture pieces that were to be moved to a 2nd story apartment in Plano. You assured her this would not be a problem, and guaranteed all could be moved in one trip, and with the size of the truck there would be enough space. Here's what happened: Jana recieved a confirmation email (attached). She was concerned Saturday morning when the moving truck did not show up and called and spoke with Blake. The van showed up around 3PM. It was a 15 ft van instead of the promised 25 ft van. There were two men who felt very uneasy with the size of the furniture. They were only able to get 1/2 of the furniture in the van. Jana called your office and when she complained and requested a larger van and additional help, she was assaulted with vulgar language and hung up on!. (she had her cell phone on speaker so there are three witnesses to the conversation). The two men were barely able to get the furniture up the stairs to the 2nd story apartment. I had to help them with the heavy pieces (I am 70 years old!). She called your office several times to request an additional van and another worker and you argued with her and hung up the phone. I am going to give Got It Moving LLC one week to make restitution to Jana by refunding at least $100 or the above or reporting action will commence. Send a check to me made out to Jana Bolster because I don't have confidence that your company will follow through. Oh, and I'm sure Channel 4 and Channel 5 will be interested in hearing about this if you do not follow through on at least a partial refund. Edmon Wheeler PO Box 94054 Southlake, TX 76092 817-271-3423