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Glenn Townsend - Glenn's Appliance Repair

Appliance Repair, Plumbing, Appliance Repair - Small,

About us

Secondary numbers:(214) 796-5754 & (214) 381-5830 Established in 1972 for the repair of major brand household appliances. Customer satisfaction is my ultimate goal. I will always be there on time or earlier, with prompt service and ready to repair your problem.

Business highlights

53 years of trusted experience
Emergency Services Offered

Services we offer

Repair of household consumer appliances including washers, dryers, refrigerators, freezers, dishwashers, disposers, ranges & ovens.

Services we don't offer

Commercial appliances & microwaves on case by case basis.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.7513 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
2%
2
2%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 476-500 of 513 reviews

Wendy S.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Checked washing machine for leak. Determined it might have been an overflow from the hose. Cleaned coils and mechanism on Sub Zero freezer drawers and refrigerator. Replaced gasket on GE wine cooler. Is ordering new ice maker for freezer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elliott W.
10/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: I had a refrigerator door that needed replacing.and I brought it to him. He could not fix the repair because the door didn't have the necessary wiring required. I gave him $35 for his trouble and would definitely use him again.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Elizabeth F.
10/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John W.
09/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed ice maker

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

cynthia S.
09/2014
2.0
appliance repair
  + -1 more
unknown
Description of Work: glenn townsend arrived on time. he was very abrupt, almost rude. was there to fix my dryer. it was a tripped breaker. I called my husband and I was able to fix the problem. Mr Townsend asked me to help him move the dryer out because he was getting old.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0

$45

John H.
08/2014
5.0
appliance repair
  + -1 more
Loved the service and the price.
Description of Work: Our washer wouldn't spin or drain in the spin cycle. We looked online and saw several things that could be causing the problem. I looked on Angie's List and found that Glenn Townsend had an excellent rating. So I gave them a call. They came out the next day, exactly when they said they would, and quickly got our machine working again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Barbara H.
07/2014
4.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Mike P.
07/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

$300

Frank L.
07/2014
2.0
appliance repair
  + -1 more
unknown
Description of Work: Dispatched them to repair a seventeen year old Frigidaire refrigerator I did not want to lose. This unit was physically in pristine condition. | |Unit began experiencing difficulties with cooling. Glenn's Appliance said it was because the coils were dirty, which the son brushed off with a brush unit. The son also replaced the ice maker. However, this tall giant of a man, set the old ice maker on top of the unit's double doors, which he apparently forgot about when he later opened both doors to gain a last view. When he did this, the old ice maker came crashing down such it damaged the refrigerated interior side of the unit with a significant indentation cracking/breaking the plastic where cold air continuously escapes. He acted as though this was nothing, charged $125.00 and left. I called his father, the owner, who told me to caulk the cracked section of the inner-lining as if this was the best that could be done. | |The unit continued experiencing cooling difficulties because it was the DEFROST MECHANISM on the freezer side that needed to be replaced. I called someone else who immediately discovered this issue when he scooped up what appeared to be chopped ice on the floor of the left freezer side of the unit. Glenn's Appliance did not have a clue as to where to trouble-shoot. So, for $100.00, the part was procured and installed...machine been working like brand new ever since; except for the cracked inner-lining (mold) on the refrigerated side which causes the unit to run longer and consume more electricity to maintain temperature. | |GLENN'S APPLIANCE WILL NEVER BE USED BY MY HOUSEHOLD AGAIN. These types of businesses give the honest, qualified independent businesses a negative association. $125.00 to simply change out the ice maker for I'd already procured, and to brush coils. Phooey.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0

$125

Holly K.
06/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Cathy H.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired small frig. Super guy!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

becky S.
06/2014
5.0
appliance repair
  + -1 more
See above.
Description of Work: Had problem converting 22 yr old maytag propane dryer to natural gas. Unable to get natural gas orfice due to age of appliance. Had one company that came out found on internet worthless. Used angieslist and found Glenn. He sent his son out same day within 1.5 hours and he took care of the problem. Would recommend and use again in future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

James L.
06/2014
5.0
appliance repair
  + -1 more
See above.
Description of Work: The day we called, Glenn diagnosed the problem with our refrigerator door over the phone, then researched the part we needed. (it was an older model.) He told us the part was expensive, but he had discovered that he might be able to make an adjustment on the existing part to fix the door. He arrived promptly the next day (we live quite a distance from him) and after a couple of attempts he was able to adjust the door. He also blew out the coils under our refrigerator, patiently waiting for us to cover the countertops with sheets to minimize the mess. He also looked at our gas stove, explaining how to clean the burners. We were very impressed with Glenn, and have filed his contact info for any future appliance repairs. He is very conscientious, completely honest, very knowledgeable and skilled at what he does. And a very nice man!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Janis P.
06/2014
5.0
appliance repair
  + -1 more
Great provider
Description of Work: I called this morning and Glen showed up later the same day. He quickly diagnosed and fixed the problem. His charge was reasonable and the service was great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Dianna H.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed my Asko dishwasher

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Belinda S.
06/2014
1.0
appliance repair
  + -1 more
unknown
Description of Work: I called and left a message. No one called for 2 days. I called again and someone told me that the technician would call me back. Went for 3 days and no one called. Left another message explaining having called 2 times and a tech was supposed to call. Never got a response
Rating CategoryRating out of 5

Response from Glenn Townsend - Glenn's Appliance Repair
This report was sent to the wrong Appliance Repair Co. I have no records of this call or this address. I would have asked many questions about the appliance problem including the model number. I Do Not use the word Technician in my service. I would have said my son,Glenn Jr. would call her back and that would have been immediately. Respectfully submitted Glenn Townsend for Glenn's Appliance Repair

Cheryl T.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed the washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Miguel J.
06/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Yvonne O.
05/2014
5.0
appliance repair, plumbing
  + 0 more
unknown
Description of Work: My experience went very well. I called Mr. Townsend Sr. on 4/25 and he gave me a preliminary diagnosis of my issue over the phone (leaking/busted water pump). He asked for the make and model of my washer and came out the next day and repaired it promptly. He was friendly and professional and I love that he's very proud of his online reputation and works so hard to maintain it. I will definitely use his services again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

John B.
04/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: The dryer was not working. He disassembled the dryer and found the motor seized. The dryer was 15 years old, so I decided to replace rather than repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Scott C.
04/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Great

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Le Anne D.
04/2014
5.0
appliance repair, plumbing
  + 0 more
unknown
Description of Work: Defrosted/fixed drain - works great now!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Thomas H.
02/2014
5.0
appliance repair
  + -1 more
No repair was performed
Description of Work: Our Frigidare Electric Double Wall Oven was not heating properly in the upper oven. I got Glenn Townsends business phone from the yellow pages because he is located near my home. He came on a Saturday afternoon and checked out the Oven but could not pinpoint the problem. He was very punctual, seemed knowledgeable and was very friendly. He did not charge me anything saying he did not make any repair. .

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeanna B.
02/2014
5.0
appliance repair
  + -1 more
.
Description of Work: Repair Bosch Dishwasher

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

william B.
02/2014
5.0
appliance repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

2327 Aspen St., Dallas, TX 75227


Service hours

Sunday:
8:00 AM - 7:00 PM
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 7:00 PM

Licensing

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Plumbing,
Appliance Repair - Small,
Water Heaters

FAQ

Glenn Townsend - Glenn's Appliance Repair is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 7:00 PM

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 8:00 AM - 7:00 PM

Glenn Townsend - Glenn's Appliance Repair accepts the following forms of payment: Check
No, Glenn Townsend - Glenn's Appliance Repair does not offer free project estimates.
Yes, Glenn Townsend - Glenn's Appliance Repair offers eco-friendly accreditations.
No, Glenn Townsend - Glenn's Appliance Repair does not offer a senior discount.
Yes, Glenn Townsend - Glenn's Appliance Repair offers emergency services.
Yes, Glenn Townsend - Glenn's Appliance Repair offers warranties.
Glenn Townsend - Glenn's Appliance Repair offers the following services: Repair of household consumer appliances including washers, dryers, refrigerators, freezers, dishwashers, disposers, ranges & ovens.
Commercial appliances & microwaves on case by case basis.

Contact information

2327 Aspen St., Dallas, TX 75227


Service hours

Sunday:
8:00 AM - 7:00 PM
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 7:00 PM