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Glenn Townsend - Glenn's Appliance Repair

Appliance Repair, Plumbing, Appliance Repair - Small,

About us

Secondary numbers:(214) 796-5754 & (214) 381-5830 Established in 1972 for the repair of major brand household appliances. Customer satisfaction is my ultimate goal. I will always be there on time or earlier, with prompt service and ready to repair your problem.

Business highlights

53 years of trusted experience
Emergency Services Offered

Services we offer

Repair of household consumer appliances including washers, dryers, refrigerators, freezers, dishwashers, disposers, ranges & ovens.

Services we don't offer

Commercial appliances & microwaves on case by case basis.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.7513 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
2%
2
2%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 451-475 of 513 reviews

Gloria D.
06/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Mr. Townsend replaced the timer on my washing machine. My washer is working fine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Oleta L.
06/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Checked my dishwasher. Confirmed the problem. Ordered a part and came back out to fix it. Easy to make happen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$500

Tiomoid O.
06/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed my refrigerator, which had a bad thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Sara C.
06/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
4.0

Yes, I recommend this pro

Pioter G.
06/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

kristy F.
06/2015
3.0
appliance repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Robb S.
05/2015
5.0
appliance repair
  + -1 more
Great.
Description of Work: After a lightning storm, Our fridge stopped working. Called Glen, he was willing to come on over on a Sunday but walked me through possible solutions on the phone and one of them worked. Glen is a gentleman and honest and even though we didn't technically pay for a service, he deserves a great review.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Margaret G.
05/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bob P.
05/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: Mr. Townsend came out and looked at a refrigerator that I was having trouble with and instantly told me it was not worth saving and that I had been took when I purchased it less than 2 months before.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$35

james R.
05/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$40

Janet F.
05/2015
5.0
appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Jamie S.
04/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: Communication was 3 way between son, father and myself. Son, who did the work, was not prompt in returning calls or being at house when he said he would. Even though I gave model number to father, once son was at house, he said he needed to study diagram of dishwasher at home before working on it. He had the model number for 5 days. Work was not completed until 2 weeks after I initially called.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0

$215

Joe K.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Glen basically just defrosted my refrigerator (we couldn't tell it was froze up cause it wasn't in the freezer) and then cleaned up the coils and got us back running. He fixed 2 refrigerators for us. Same problem with both. We needed no new parts. I will use him again if need be.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Laura P.
04/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kiran G.
04/2015
1.0
appliance repair
  + -1 more
unknown
Description of Work: The site says 35 dollars for Diagnostics, comes and doesn't open the appliance (cook top) and takes 40 dollars. He didn't even do proper diagnostics

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$40

Response from Glenn Townsend - Glenn's Appliance Repair
I went out to this address to diagnose a stove top with constantly zapping ignitors. I did not have to take it apart as I was told the housekeepers had put the knobs back on wet. The only thing in the stove top that could cause that was the electrical harness shorted by water. He was unhappy that I charged him $40 to run all the way out to McKinney to tell him this. Even though I offered to take the $40 charge off the cost of the full repair, you cannot please everyone every time.

LInda M.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced fan in freezer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Sharron S.
04/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced motor board on my front load washer. Ok

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$250

Linda B.
03/2015
2.0
appliance repair
  + -1 more
unknown
Description of Work: The appointment process was challenging. Father takes the calls for son. Son is not good about calling back. Father keeps calling to see if son called to set the appt. they scratched my wood floor when moving refrigerator. The problem with the fridge was corrected temporarily but is not working again.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Susan B.
02/2015
5.0
appliance repair, plumbing
  + 0 more
unknown
Description of Work: He checked out our washing machine. It was leaking water when running. He said it was a plumbing problem. He was right.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Cindy W.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired leak with washing machine, a front loader LG. Owners son did the work. He did the work but was not excited about working on a foreign brand.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Kathleen T.
01/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Cleaned clothes dryer filters and replaced heating element.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Diedra S.
01/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: They were able to quickly fix a leak in my refrigerator. THey were fast and friendly and showed me how to fix it in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

jim R.
01/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: The came out and repaired my ice make which was not making ice and was leaking. He arrived on time and fixed it very quickly

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Evelyn H.
01/2015
1.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5

Amberly J.
12/2014
5.0
appliance repair
  + -1 more
.
Description of Work: They replaced the drain pump on our LG front loading washer. Glenn Jr. did the work. He was professional, did a great job, and best of all came the same day we called.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Contact information

2327 Aspen St., Dallas, TX 75227


Service hours

Sunday:
8:00 AM - 7:00 PM
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 7:00 PM

Licensing

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Plumbing,
Appliance Repair - Small,
Water Heaters

FAQ

Glenn Townsend - Glenn's Appliance Repair is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 7:00 PM

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 8:00 AM - 7:00 PM

Glenn Townsend - Glenn's Appliance Repair accepts the following forms of payment: Check
No, Glenn Townsend - Glenn's Appliance Repair does not offer free project estimates.
Yes, Glenn Townsend - Glenn's Appliance Repair offers eco-friendly accreditations.
No, Glenn Townsend - Glenn's Appliance Repair does not offer a senior discount.
Yes, Glenn Townsend - Glenn's Appliance Repair offers emergency services.
Yes, Glenn Townsend - Glenn's Appliance Repair offers warranties.
Glenn Townsend - Glenn's Appliance Repair offers the following services: Repair of household consumer appliances including washers, dryers, refrigerators, freezers, dishwashers, disposers, ranges & ovens.
Commercial appliances & microwaves on case by case basis.

Contact information

2327 Aspen St., Dallas, TX 75227


Service hours

Sunday:
8:00 AM - 7:00 PM
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 7:00 PM