GENIE CARPET SERVICE

Description of Work: Clean carpets.

Description of Work: Carpet cleaning - several rooms-halls.

Description of Work: Genie Carpet SVC recently cleaned a hallway and a 230 square feet room for me.

Description of Work: The offer was for carpet cleaning of five areas with protectant. I was told when he arrived I was up charged because of soiled areas. When I called on the phone I asked if the cleaner was truck mounted. He said yes. When they arrived they did not have a truck mounted machine. I agreed to the up charge because he assured me he would clean the carpet right. When he was done he informed me the carpet did not come clean and he would reduce the cost by $30. What started as a $99 five areas with protectant became a $300 five area not clean. It has been less than a month and I am looking to clean my carpets again. Needless to say I was not satisfied with the outcome of the service And will not recommend.

Description of Work: Subscribing to the old adage; "You get what you pay for", I've used Geneie Carpets for over ten years. Although (in my opinion) they are expensive, they consistently will do a better job in getting out stains and removing as much water out of the carpet during the cleaning process to allow for much faster drying time. We had an emergency situation which occurred on Sunday, February 17th which required immediate attention in order to avoid water damage. The owner Robert answered the phone on Sunday (I fully expected voice mail), there was an opening the next morning and I booked the appointment.

Description of Work: They cleaned my carpets twice.

Description of Work: I needed carpet cleaning in our master bedroom, master closet, media room, and child's room in addition to two area rugs. I was satisfied with the quality of the carpet cleaning; however, I felt "swindled" on the pricing. The over the phone estimate (based on house size and number of rooms for cleaning) was $200-$300 (about $0.50 / sq. ft). When the provider arrived, he estimated the cost at about $575. I approved the transaction verbally. At the end of the day, the cost was $900. My husband called and the owner was agreeable to refunding a small portion of the cost. Overall, the service was good and the cost alone was not a problem. Yes, it was expensive; however, it was the approach "a bait and switch" that made the experience negative. In fact, the service provider even relayed that if the actually likely cost was quoted over the phone, no one would hire their company.