Gassett Lawn Products

Their work was well done and affordable. They were polite, quick to acknowledge you and handle your ticket. From the curb to the counter, well done.

I took my lawn mower in for a tune-up. I did not realize until I got home that I had not received a receipt. I did not want to drive all the way back across town to pick one up if it were not necessary. So, I phoned the manager and asked if I needed one. When she asked why I wanted a receipt, I explained that when I was in there a couple of years back they misplaced my battery for several hours and only found it because I had a receipt which stated that I had left the battery with them. She proceeded to yell and scream over the phone that it had never happened and that I just was lying. With her every breath, she got louder and angrier. She simply was out of control. Thank goodness I was not there in person. At no time did I respond to her tirade. I simply do not know how to reply to anyone who is out of control, even if it is over the phone. I decided to go after the mower. When I got there, I kept totally quiet while she continued her rant. I simply got my mower and left. I have no idea what I said or did to set off this young woman, but only a fool would continue to do business with anyone who behaves in this manner. On reflection, I believe she already was angry about something else when I phoned and was only taking her anger towards someone or something else out on me. She sounded angry when she answered the phone. I just was a handy whipping-boy. Still, I would not wish to do business with someone who treats their customers in this manner.

It went very well.

Probably great for professionals, very impatient with retail consumers.

THE SERVICE PERSON DIAGNOSED THE PROBLEM QUICKLY. IT WAS REPAIRED IN A TIMELY MANNER. THE SERVICE WAS REASONABLY PRICED. THE LAWN MOVER HAS NOT NEEDED TO BE REPAIRED AGAIN.