Flooring Direct

Flooring Sales and Installation, Carpet Sales and Installation, Hardwood Flooring Sales and Installation,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Flooring Direct makes it easy to shop for new flooring and save money – all from the comfort of your own home. That’s because we bring the store and much more to you – fresh ideas, the latest looks and products, and expert design tips. And we make the process fun, creative and educational! Enjoy exploring different colors, textures, materials, styles and layouts with helpful guidance to get the most from your floor replacement investment. Our design experts consult with you on the right products for your lifestyle and what will look best in your home. We’re up-to-date on design trends and know which are the proven performers. So you can be confident that everything ties together tastefully and achieves the effect that you want. Plus, our installers are top-notch. They arrive and finish when promised, and take the utmost care in your home. Toll-free phone number - 888-466-4500

Business highlights

37 years of trusted experience

Services we offer

Carpet, Carpet Tile, Hardwood, Sand & Finish, Ceramic Tile, Vinyl, Laminate, Stone, Marble, Travertine, Porcelain, Cork, Bamboo & Granite.

Services we don't offer

Installation-Only: we do not install flooring you already own. Polishing, Cleaning & Waxing.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

Check
CreditCard
Financing Available


Photos of past projects

Reviews

4.8802 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
5%
3
2%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 651-675 of 802 reviews

Sherye H.
01/2016
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: New wood flooring downstairs. They had to tear up the old, prep the floor and then put down the new. Did a great job and were always on time and job was finished early. Will definitely use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Response from Flooring Direct
Thanks member for this!! Always nice to hear from happy customers:) Enjoy:) Sincerely, Karen Love Client Services 214-390-0850

Al G.
12/2015
5.0
flooring contractor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Flooring Direct
Thank you very much member for the overall "A" rating!! We hope to work with you and your family again. Sincerely, Karen Love Client Services 214-390-0850

denise H.
12/2015
5.0
carpet installation
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Flooring Direct
Hi member. Thank you so much for these wonderful ratings! We hope to work with you and your family again:) Sincerely, Karen Love Client Services 214-390-0850

ROBERT K.
12/2015
5.0
flooring contractor
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Flooring Direct
Thanks member for this review and "A" ratings!! Sincerely, Karen Love Client Services 214-390-0850

Corey P.
12/2015
5.0
carpet installation, flooring contractor
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$9,000

Response from Flooring Direct
Thanks member for posting this "A" rating. We appreciate you!! Sincerely, Karen Love Client Services 214-390-0850

Randall P.
12/2015
5.0
flooring contractor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Flooring Direct
Hi member and thanks for this review. We will work on those B's and get better!! Sincerely, Karen Love Client Services 214-390-0850

Lora H.
11/2015
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
unknown
Description of Work: The company refinished some wood flooring that was already present in my 2000 square foot house and installed flooring in the rest of the house where there had previously been carpet. This included the stairs. The results were exactly what I had hoped for - the floors look fantastic. Everyone that I dealt with was professional and punctual. Juan, the project manager, was particularly helpful in answering my questions about the work in progress and in helping me to choose a stain for the floors. | |This was a big and complicated project and Flooring Direct did a spectacular job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Response from Flooring Direct
Hi member. Thank you for posting this review!! Yes, Juan is the best at his craft. Enjoy and be sure and refer your family and friends:) Sincerely, Karen Love Client Services 214-390-0850

Bonnie H.
11/2015
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
unknown
Description of Work: Tore out carpet in dining room and old ceramic tile in front hall, kitchen and laundry room. Replaced all with porcelain tile in herringbone pattern.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Flooring Direct
Thank you member for this wonderful review and ratings! We certainly appreciate our customers taking time to do do this for us. Enjoy and we hope to work together again!! Sincerely, Karen Love Client Services 214-390-0850

RAJESH P.
11/2015
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: They did an excellent job of carpet flooring in my bedroom and stairway

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Response from Flooring Direct
Thanks member for this review! It was a pleasure working with you and your family and we look forward to more in the future:) Sincerely, Karen Love Client Services 214-390-0850

Gordon S.
11/2015
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
unknown
Description of Work: They replaced carpet with wood flooring in 5 rooms-over 900 square feet. Everyone from the sale person, to the three installers were outstanding! The installers were professional, polite, and extremely hard workers. They completed the entire job in 2 days! They were the best contractors we have ever used. Highly recommended!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from Flooring Direct
Wow!! Thanks member for posting this review. We cannot express how grateful we are for our customers to spend their time doing so. Enjoy! Sincerely, Karen Love Client Services 214-390-0850

Tracy R.
11/2015
5.0
flooring contractor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Flooring Direct
Hi member and thank you very much for posting this review!! Enjoy your floors and tell your friends and neighbors about us:) Sincerely, Karen Love Client Services 214-390-0850

Devon J.
11/2015
5.0
carpet installation
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bob R.
11/2015
5.0
flooring contractor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Response from Flooring Direct
Thanks member for these wonderful ratings! We always appreciate our customers that take their valued time to review us:) Sincerely, Karen Love Client Services 214-390-0850

James L.
11/2015
5.0
flooring contractor
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jason H.
11/2015
5.0
carpet installation
  + -1 more
Good.
Description of Work: Install carpet stairs.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Robert D.
10/2015
1.0
flooring contractor
  + -1 more
unknown
Description of Work: My experience with Flooring Direct was AWFUL! I hired them to sand and refinish my wood stairs. They did a terrible job! The finish was inconsistent and it didn't match at all to the color I wanted. I called three times to complain and they said that owner would call me, but never did. I'm now having to pay another company to come back and do the job all over again. $715 down the drain! BEWARE!
Rating CategoryRating out of 5

Response from Flooring Direct
We appreciate this member's review. We were hired to do a sand, stain and refinish of an existing wood staircase. As with every sand and stain project, after sanding down to raw wood we placed sample colors down for the client to choose a color, which the member did. Once finished the member was unhappy with the color. In keeping with our commitment to total client satisfaction, we offered to do the job again. We repeated the entire process, allowing the member to select the stain color he wanted. Once finished the member was still unhappy with the color. Color variation in solid wood flooring is normal, natural and in most cases, desirable. In this instance, having not supplied the wood or chosen the stain color, the only remedy left to us is to redo the project, which we did. I sincerely regret that we were unable to satisfy this member. Dan Ratcliff President 972-679-6426

Edward V.
10/2015
5.0
flooring contractor
  + -1 more
unknown
Description of Work: I purchased the deal, and the company contacted me the next day and had a sales rep at my door within the week. The guy was super nice and took all the measurements and brought me samples. The samples he had weren't what I was looking for and he told me that he was meeting with a floor rep the following morning and he thinks they had something that might be of interest to me. He came back the next day with the perfect floor sample, except it was totally out of my price range. Since Flooring Direct wasn't able to find the flooring I wanted within the price range that I needed, I went with another provider.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Flooring Direct
Hi member and thank you so much for this post. Very happy to hear that our flooring specialist took care of you and we would certainly love another opportunity to complete the service the next time!! Sincerely, Karen Love Client Services 214-390-0850

Matthew G.
10/2015
5.0
flooring contractor
  + -1 more
unknown
Description of Work: They were quick, affordable, and managed to work around a fair amount of heavy furniture.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from Flooring Direct
Hi member and thank you for this review! Always appreciate when our customers take time to do this. Enjoy:) Sincerely, Karen Love Client Services 214-390-0850

Eva H.
10/2015
5.0
flooring contractor
  + -1 more
.
Description of Work: Workers arrived on time the job is complete to my satisfaction. Installers worked in a professional manner. Very pleasant.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$594

Response from Flooring Direct
Thank you member for these wonderful ratings! It was a pleasure working with you and we look forward to more in the future:) Sincerely, Karen Love Client Services 214-390-0850

Eric D.
10/2015
5.0
carpet installation
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrew H.
10/2015
3.0
flooring contractor
  + -1 more
unknown
Description of Work: I was matched with them to repair a small area of a hardwood floor. However they were more interested in refinishing the entire floor rather than just a small area and they didn't know who could help me.
Rating CategoryRating out of 5

Response from Flooring Direct
Thank you for your review. We absolutely try to discourage refinishing small areas of solid hardwood without re-doing at least the top coat of the entire floor. If you refinish only a small area the repair is usually very apparent and people are generally not very happy with the result. I regret if we were not able to effectively communicate this to the member. Dan Ratcliff President 972-679-6426

Gary H.
09/2015
5.0
carpet installation
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,250

Jim N.
09/2015
1.0
flooring contractor
  + -1 more
unknown
Description of Work: The order was cancelled by me two weeks after it was placed, due to the delay created by either the accounting department (which I was unable to talk with) or the sales manager who I spoke with numerous times, or both. This entire experience was frustrating and lacked credible professionalism. It may be a quality flooring company, but has a serious problem within the office.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Flooring Direct
We appreciate the member's comments and review. This began with a debit card we were unable to process. The member then gave us a new card number which also was rejected by the processor. We attempted and succeeded communicating with the member numerous times to clear up the situation and continually reminded him that the card issue need not hold up the scheduling of the work. We have tight security procedures with regard to credit/debit card information and access to this information is strictly controlled. This can pose a challenge when issues arise with numbers/banks, etc, but we take data security very seriously and every policy and procedure has been carefully formulated to protect our clients, employees and organization. I regret any inconvenience to this member and reiterate our willingness to work with him. Dan Ratcliff President 972-679-6426

Theresa D.
09/2015
5.0
carpet installation
  + -1 more
Good experience.
Description of Work: Commnet flooring installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,540

Mercie L.
09/2015
4.0
flooring contractor, hardwood floor
  + 0 more
.
Description of Work: Got a quote on repair and staining of hardwood flooring 3 rooms and hallway for $1,818.00. A bit too much for my current income. I am still looking for a more affordable bid.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Flooring Direct
Hi member, thank you for wanting to share Flooring Direct with your neighbors,we appreciate it! After our conversations I will be contacting you in the next month or so when we will see where you are at and what we can do for you. Looking forward to it! Kelly Cobb Retail Sales Manager 214-390-0850

Contact information

9886 Chartwell Dr, Dallas, TX 75243

https://www.flooringdirectdfw.com/

Service hours

Sunday:
Closed
Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM
Saturday:
Closed


Licensing

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile

FAQ

Flooring Direct is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 4:00 PM

Tuesday: 9:00 AM - 4:00 PM

Wednesday: 9:00 AM - 4:00 PM

Thursday: 9:00 AM - 4:00 PM

Friday: 9:00 AM - 4:00 PM

Saturday: Closed

Flooring Direct accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Flooring Direct offers free project estimates.
No, Flooring Direct does not offer eco-friendly accreditations.
Yes, Flooring Direct offers a 10% senior discount.
No, Flooring Direct does not offer emergency services.
Yes, Flooring Direct offers warranties.
Flooring Direct offers the following services: Carpet, Carpet Tile, Hardwood, Sand & Finish, Ceramic Tile, Vinyl, Laminate, Stone, Marble, Travertine, Porcelain, Cork, Bamboo & Granite.
Installation-Only: we do not install flooring you already own. Polishing, Cleaning & Waxing.

Contact information

9886 Chartwell Dr, Dallas, TX 75243

https://www.flooringdirectdfw.com/

Service hours

Sunday:
Closed
Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM
Saturday:
Closed