FLOORCOVERING BY RAY FREEMAN

Ray and his daughter were very responsive in taking the job. I talked to him about the color of the stain that I wanted, he didn't really listen and put a stain down that was wrong and had to re-do it. Honestly, I can't remember the exact process as it was awhile ago but everytime I look at my floor, it annoys me. When he resanded the floor, he left his workers that were using a sander that had a bad pad and it left odd pattern all over the floor. He tried to say that it was the hand scraping....I know hand scraping and it wasn't.To finish, he sent a young relative over to do the staining and he and his co-worker did not do a good job. Spotches here and there, uneven staining. In the end, I guess I was too inexperienced at the time to voice my concerns and paid him the balance. The floor is a pre-finished veneer and when I got more actual hardwood done, that guy said that he wouldn't have even done the job. I would have rather someone tell me that than screw up the existing floor. I notice that he doesn't have any other reviews on here so maybe doesn't use this service. I have been waiting all these years to tell people about this and to beware. His actions were clearly negligent. I know that nothing gets done perfectly but he know it looked bad. He even made the comment of 'Someone dropped an egg' when he came to look at the staining.....I can figure this out as there is a stain blotch that looks like an egg. It is probably a common refinisher phrase.

I called Ray for an estimate to refinish floors. He made arrangements to come by on Saturday but then called and said he would it would be later in the day or on Sunday. He didn't give me a specific time, but he didn't show up that weekend or call me to advise when he would come. So I am calling other contractors to get an estimate.

Ray and his crew were prompt, efficient and careful. They screened off the part of the house they were working on and cleaned up after themselves. Ray was pleasant and clearly wanted to please (which he did beyond my expectations). This was our second experience with Ray. Last year his crew refinished our den floor. Both jobs were expertly done.