Ed Kellum & Son-North Dallas

“Extraordinary Service, No Excuses Since 1948.” So says their sign and so says their website but that’s where it stops. Beware of shopping there for your high end appliances, we learned it the hard way. They “gave” us great service when we went in their Dallas store in April 2022 to pick out our appliances for our new built that hasn’t started yet. But now, March 2023, we are at a point of scheduling an installation of appliances and came to find out that Mark ordered a wrong Wolf range (natural gas). His first reply was “it doesn’t make sense because you are in the zip code that has natural gas!” Well, that zip code was not where we are building a house, and that is not the service address on file! He obviously got it wrong by looking at our billing address and not the service address. We knew from the beginning that we needed a propane gas and because it was requested verbally (when we were in store physically) there is no paper trail to prove what we asked for. Mark accused us that we were supposed to cross reference the model number from spec sheet with Wolf website to make sure it was the right one. Just remember they offer “Extraordinary service” No where on the spec sheet does it say what type of gas range it is therefore we never caught that mistake ourselves. And now we are made to look like fools, by a high end store that advertises “extraordinary service”, we didn’t know what we were shopping for! AND they are charging us $870 plus tax to fix this issue by having a conversion kit installed! (he agreed to knock off $400 off for us). That is not a solution to a mistake that wasn’t done by us as a customer. Beware and don’t shop there, they will make you pay for their mistakes and you don’t get extraordinary service here. This is not the definition of extraordinary, period

Excellent, so far. I've used Star-Power to purchase my great room TV and sound system. I was very pleased. Additionally, I have purchased a Whirlpool front-loading washing machine, a Blu-Ray DVD player, and most recently a convection/conventional microwave, a convection conventional wall oven as well as a Cream cooktop. The salesman, Matt, was a pleasure to deal with and responsive to my questions. Installation was done by Steven at Elevated Installation. He was great, and after installation, the kitchen floor was spotless. I will group installation cost into purchase price of appliances. I would not shop anywhere else. These guys stand behind their products.

If they have it in stock, they deliver in four hours and set it up for you. I love these people. They will match price any price. They are a small store that is not franchised, is not a big box store. They provide service. Anything that needs to be installed, they do the installation.They are wonderful.

I drove to the store and arrived before it opened. However, the salesman let me in and showed me the dishwasher I wanted. He wrote up the transaction and gave me his mobile phone number in case of any problems after delivery. Delivery is scheduled through a subcontractor (DFW Workskills) and separately billed. The unit was delivered on October 13, after its arrival from the warehouse. I was unable to get an earlier delivery but the salesman did attempt to expedite the process, since we had to disable the breaker for the dishwasher (which also shut off power to the refrigerator). The installer was on time, friendly, and professional. All is well now. I felt the service was good and likely better than I'd get at a big box store. The appliance was priced the same as the advertised price at a home improvement store.